Andrew Palacios
Planet Fitness
Covina,CA
1
Certification
4
years of professional experience
Entry-level IT support candidate with a Bachelor of Science in Business Administration, Computer Information Systems Option. Experienced in customer service, team leadership, troubleshooting, and technical coursework. Interested in help desk, desktop support, IT analyst, and cybersecurity-related roles. Strong communication skills with beginner exposure to SOC fundamentals, Capture the Flag activities, threat analysis, and risk management.
Work History
Supervisor
2 Years 1 Month- Managed front desk and gym activities to enhance member and staff support in a dynamic environment.
- Facilitated member support by addressing account inquiries, check-ins, billing concerns, and service-related issues.
- Facilitated training and support for team members on daily procedures, customer service standards, and point-of-sale systems.
Coordinator
1 Year 10 Months- Directed daily shift operations, ensuring seamless collaboration among cashiers, sales floor associates, and customer service teams.
- Facilitated customer transactions, returns, inquiries, and service resolutions in a dynamic retail setting.
- Trained new staff on operational procedures, enhancing team performance and service quality.
Education
Bachelor of Science - Business Administration - CIS Opt
- [3.4] GPA
Skills
Operating Systems: Windows
Linux
IT Support: Troubleshooting
VPN
DNS
file permissions
user support
Tools: Microsoft Office
Power BI
GitHub
Visual Studio Code
Web/Programming: HTML
CSS
JavaScript
Angular
SQL
Cybersecurity: SOC fundamentals
Capture the Flag
threat analysis
risk management
Professional Skills: Communication
Problem Solving
Attention to Detail
Team Collaboration
Certification
CompTIA A+ — In Progress
CompTIA Security+ — Planned
Leadership/Clubs
Phi Kappa Tau — Treasurer / Secretary
- Held leadership roles supporting communication, budgeting, organization, and chapter operations.
- Helped coordinate responsibilities, activities, and member support through teamwork and accountability.
- Developed leadership, time management, communication, and problem-solving skills.
SOC Club — Member
- Participated in cybersecurity-focused club activities, including Capture the Flag exercises.
- Built beginner exposure to SOC fundamentals, threat analysis, and cybersecurity problem-solving.
- Practiced researching technical concepts and applying problem-solving strategies to security challenges.
Swift Club — Member
- Participated in technology-focused club activities related to programming, software development, and technical learning.
- Strengthened collaboration and problem-solving skills through club involvement.
Timeline
Supervisor
Planet Fitness
05.2024 - CurrentRead More
Coordinator
TJ Max
06.2022 - 04.2024Read More
California State Polytechnic University, Pomona
Bachelor of Science from Business Administration - CIS Opt
Read More