Andrew Papenhagen
Defiance,OH
Summary
Customer-oriented, strategic-thinking sales management professional successful in cultivating partnerships, retaining top accounts and growing profit channels. Multi-tasking and self-motivated leader with expertise in expanding network connections and persuasively introducing products. Well-versed in implementing pricing models, managing vendor relations and expanding territory.
Overview
32
32
years of professional experience
Work History
Executive Manager
CM Marketing Group
Defiance, OH
01.2020 - Current
- Negotiated contracts with vendors, suppliers, customers, and other partners.
- Provided leadership to ensure high standards of customer service were met or exceeded.
- Monitored market trends, competitive activities, customer feedback, and industry developments.
- Resolved customer complaints promptly while maintaining positive relationships.
- Identified and developed new markets for products or services.
- Managed daily operations of sales department, including supervision of staff members.
Owner
Dominion Sales
Defiance, OH
04.2007 - Current
- Developed strategic plans to increase profitability and efficiency.
- Identified new opportunities for growth, expansion, and diversification.
- Managed daily operations of business, including hiring and training staff.
- Created marketing campaigns to attract new customers.
- Negotiated contracts with vendors and suppliers.
- Oversaw budgeting and financial management.
- Maintained relationships with existing clients by providing superior customer service.
- Set pricing structures according to market analytics and emerging trends.
Quality Assurance Manager
Defiance Stamping Co.
Defiance, OH
11.1992 - 03.2007
- Developed and implemented quality assurance policies and procedures.
- Reviewed customer complaints and identified trends in order to develop corrective action plans.
- Conducted internal audits of processes, products, and systems to ensure compliance with quality standards.
- Monitored production activities for conformance to established quality requirements.
- Analyzed data from quality control testing to identify areas of improvement.
- Evaluated supplier performance against pre-defined criteria and negotiated contract terms accordingly.
- Provided guidance on process improvements and best practices in order to maintain high levels of product quality.
- Trained personnel on the use of new technologies or techniques designed to improve product reliability or safety standards.
- Coordinated with other departments such as engineering, manufacturing, sales. in order to resolve any issues related to product quality.
Education
Some College (No Degree) - Business Administration And Management
Some College (No Degree) - Mechanical Engineering
Skills
- Manage operations
- Vendor Management
- Problem-solving abilities
- Policy/program development
- Sales proposal creation
- Superior organizational skills
- Strategic account development
- Sales management
Timeline
Executive Manager - CM Marketing Group
01.2020 - Current
Owner - Dominion Sales
04.2007 - Current
Quality Assurance Manager - Defiance Stamping Co.
11.1992 - 03.2007
University of Toledo - Some College (No Degree), Business Administration And Management
Northwest State Community College - Some College (No Degree), Mechanical Engineering
Work Preference
Work Type
Full TimeWork Location
RemoteImportant To Me
Work-life balanceCompany CultureWork from home optionStock Options / Equity / Profit SharingSimilar Profiles
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