Andrew Park
The Colony,TX
Summary
Account Manager with extensive experience in managing employer client relationships and driving new business development. Proven ability to systematically manage accounts to enhance sales performance. Skilled in introducing innovative products and expanding professional networks.
Overview
14
14
years of professional experience
Work History
Franchise Operations Manager
Wicked Snow
Dallas, TX
01.2024 - Current
- Managed franchise operations across multiple locations to ensure compliance with standards.
- Developed training materials to enhance staff knowledge and operational efficiency.
- Coordinated inventory management processes to optimize stock levels and reduce waste.
- Analyzed franchise performance data to identify areas for operational improvement.
- Oversaw quality control measures to maintain product standards in all locations.
- Trained franchise owners on operational best practices and company policies.
- Maintained relationships with vendors, suppliers, and other third parties associated with franchising operations.
- Prepared monthly reports summarizing the performance of all franchised locations.
- Assisted in the development of marketing plans for new and existing franchises.
- Conducted regular meetings with franchise owners to discuss operational issues.
Account Manager
Jane Technologies Inc.
Seattle, WA
12.2021 - 12.2023
- Managed 320 client accounts, maintaining a great client relationship
- Collaborated with team of partner success managers and executives to ensure all closings were completed on time and to the highest degree of quality
- Used Tools such as LinkedIn, Outreach, Salesforce and G suite to manage pipeline with clients and source out leads.
- Successfully exceeded quota every month, achieving 130%-230% - Monthly quota of 25 points, consistently achieving 35-80 points.
- Jane Technologies is a cannabis retail tech company that provides its consumers with an online experience for shopping and reviews.
Web Account Manager
DocuSign
Seattle, WA
02.2021 - 12.2021
- Managed 1,235 web accounts in our financial services sector.
- Exceeded all quotas, achieving up to 110% of goal and closing as much as $6,000 in a single month. Won back business previously lost to competitors and landed major new wins.
- Built account base from 1,235 to 1335 active, recurring accounts. Established rapport with gatekeepers to gain trust and secure access to senior executives and other decision makers.
- Selected to train newly hired account managers due to strengths in translating product complexities into easily understandable terms and selling value-added benefits.
- Expanded book-of-business volume by almost 150% by upselling and converting web accounts to corporate accounts. Displaced larger, better established competitors by creating and executing strategic sales, marketing and customer service programs.
Market Development Consultant
DocuSign
Seattle, WA
09.2019 - 02.2021
- Effectively 'cold prospect' through multiple mediums (email, calls, etc.) Small to Medium size businesses.
- Generated qualified sales opportunities for Account Executives to further qualify, negotiate, and close.
- Collaborated with sales team members to penetrate targeted accounts with innovative and strategic approaches with weekly meetings.
- Efficiently used Salesforce, OutReach, Outlook and other tools to research accounts, identify key contacts and reach out to prospective customers.
- Developed strong professional relationships with all prospects in order to build trust and closing contracts. When transaction is done I kept communication open to be a great resource for future add on features.
- Achieved a sales level of 120%. Monthly quota $7500 revenue and 33 sales qualified opportunity.
- Achieved KPI metrics of 130% daily. 35 cold calls a day and 25 emails.
Service Advisor
Honda Auto Center Of Bellevue
Bellevue, WA
03.2018 - 09.2019
- Managing my own work in process and providing excellent customer service.
- Providing a complete and accurate written cost estimate for labor and parts.
- Implementing and maintaining a service marketing program.
- Managing telephone inquiries regarding appointments.
- Over achieving company goal of $100,000 revenue a month surpassing to $130,000 a month.
Sr. Business Account Executive level 3
Comcast Business
Puyallup, WA
01.2017 - 08.2017
- New Business Development, Targeting medium to large size businesses.
- Built relationships with clients, developing opportunities to cross sell upgraded products.
- Developed referrals from clients handling all customer service issues in timely manner.
- Went above and beyond by helping solve issues with services/billing.
- Daily prospecting averaged 20+ businesses in the pipeline at all times.
- Awarded Emerald Club for sales achievements twice in 2017.
- Achieved a sales level 110% of assigned sales quota.
- Consistently achieved $3200+ revenue monthly (Company quota $2800 monthly).
- Built relationship with over 20 referral partners.
Business Account Executive level 1
Comcast Business
Puyallup, WA
08.2015 - 01.2017
- New business development, targeting small to medium size businesses.
- Prospecting, fact findings, pipeline management, overcome all objections.
- Extended contracts offering promotions to ensure high customer retention rates and growth.
- Managed and organized funnel and pipeline of new and existing clients.
- Achieved a sales level 130% of assigned sales quota.
- Consistently achieved $2800+ revenue monthly (Company quota $2100 Monthly).
Sales Consultant
AT&T Mobility
Redmond, WA
02.2012 - 08.2015
- Presented Products and services based on individual customer needs.
- Created strategies to develop and expand existing customer sales.
- Managed wide variety of customer service and administrative tasks to resolve customer issues.
- Went out to businesses to acquire more new clients to bring more revenue and growth.
- Awarded AT&T employee of the quarter in 2013 and 2014.
- Exceeded targets sales goals by 30% (Company Quota $1500 Monthly).
Skills
- Business development strategies
- Account acquisition and management
- Strategic sales planning
- Consultative sales techniques
- Contract negotiation skills
- Cold calling and prospecting
- Sales pipeline management
- Presentation delivery
- Risk assessment
- Customer relationship management (CRM)
- Salesforce proficiency
- Outreachio expertise
- Full sales cycle experience
Websites
Languages
Korean
Full Professional
Timeline
Franchise Operations Manager
Wicked Snow
01.2024 - Current
Account Manager
Jane Technologies Inc.
12.2021 - 12.2023
Web Account Manager
DocuSign
02.2021 - 12.2021
Market Development Consultant
DocuSign
09.2019 - 02.2021
Service Advisor
Honda Auto Center Of Bellevue
03.2018 - 09.2019
Sr. Business Account Executive level 3
Comcast Business
01.2017 - 08.2017
Business Account Executive level 1
Comcast Business
08.2015 - 01.2017
Sales Consultant
AT&T Mobility
02.2012 - 08.2015