Andrew Parkes
Las Vegas,NV
Summary
With over twenty years of experience in the restaurant industry, I am a passionate and dedicated General Manager at TGI Fridays, a leading hospitality group with over 120 locations across the country. The mission is to ensure the highest standards of quality, service, and safety for all guests and staff, while also driving profitability and growth for the business. I have successfully implemented new policies and procedures to improve efficiency, reduce costs, and enhance customer satisfaction. Since joining TGI Fridays in June 2024, I have increased the average check size by 15%, boosted the guest retention rate by 20%, and received multiple positive reviews and ratings on various platforms. I am also committed to fostering a positive and inclusive work culture, where I train, mentor, and empower my staff to deliver excellence and exceed expectations.
Overview
22
22
years of professional experience
Work History
Restaurant General Manager
TGI Fridays
06.2024 - Current
- Delivered in-depth training to over 50 workers in food preparation and customer-facing roles to promote strong team performance.
- Built and leveraged community relationships to drive business and maximize catering programs.
- Prepared restaurant business plan by reviewing demands, analyzing competitors and developing projections for sales and finances.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
Service Manager
Lettuce Entertain You Restaurants
01.2023 - 05.2024
- Company Overview: a leading hospitality group with over 120 concepts across the country
- Led a team of 300+ staff members to provide exceptional customer service and achieve high customer satisfaction ratings
- Developed and implemented innovative marketing strategies to promote the restaurant's opening, including social media campaigns, local partnerships, and targeted advertising efforts
- A leading hospitality group with over 120 concepts across the country
General Manager
Gordon Biersch Brewery Restaurant
06.2022 - 01.2023
- Fostered strong relationships with key stakeholders, resulting in successful partnerships and increased customer retention
- Oversaw all aspects of day-to-day operations, including inventory management, scheduling, budgeting, and customer service initiatives
Restaurant Manager
Gordon Biersch Brewery Restaurant
04.2021 - 06.2022
- Develop and implement strategies to increase sales and profitability, meeting and exceeding revenue targets
- Train and supervise staff members, ensuring adherence to company policies and standards
Senior Manager
P.F. Chang's
07.2015 - 11.2020
- Coordinated special events such as holiday parties and catering services, exceeding customer expectations and generating repeat business
- Build, manage, and develop a restaurant team comprised of 50+ personnel, provide coaching and mentorship, conduct performance evaluations, and establish inclusive work cultures
Bartender
Applebee's
02.2010 - 06.2015
- Skilled in preparing a wide range of cocktails, ensuring exceptional quality and consistency in every drink served
- Proficient in providing excellent customer service by engaging with patrons, anticipating their needs, and creating a welcoming atmosphere
Manager
Red Lobster
06.2003 - 06.2008
- Conducted regular performance evaluations and provided ongoing training to optimize staff productivity and morale
Education
Bachelor of Business - Business/Commerce in General
12.2007
Bachelor of Science - Business/Commerce in General
12.1999
Bachelor of Engineering - Engineering
12.1998
Skills
- Business/Corporate Communications
- Social media marketing
- Attention to Detail
- Restaurant Management
- Guest experience oversight
- POS experience in Micros, Aloha, and Toast
- Proficiency in MS Office, Hotschedules, and UKG
Timeline
Restaurant General Manager - TGI Fridays
06.2024 - Current
Service Manager - Lettuce Entertain You Restaurants
01.2023 - 05.2024
General Manager - Gordon Biersch Brewery Restaurant
06.2022 - 01.2023
Restaurant Manager - Gordon Biersch Brewery Restaurant
04.2021 - 06.2022
Senior Manager - P.F. Chang's
07.2015 - 11.2020
Bartender - Applebee's
02.2010 - 06.2015
Manager - Red Lobster
06.2003 - 06.2008
California Baptist University - Bachelor of Business, Business/Commerce in General
California State Polytechnic University-Pomona - Bachelor of Science, Business/Commerce in General
Harvey Mudd College - Bachelor of Engineering, Engineering
Similar Profiles
REX DUQUEREX DUQUE
Bartender Supervisor at TGI FridaysBartender Supervisor at TGI Fridays
Joseph StevensonJoseph Stevenson
Assistant General Manager at TGI FridaysAssistant General Manager at TGI Fridays
Jillian ChalfantJillian Chalfant
Server at TGI FridaysServer at TGI Fridays
David DoiDavid Doi
Area Manager of Operations at CFC Management - Franchisee Of TGI FridaysArea Manager of Operations at CFC Management - Franchisee Of TGI Fridays
Moana KahanaMoana Kahana
Customer Service Advocate IV at Centene CorporationCustomer Service Advocate IV at Centene Corporation