Summary
Overview
Work History
Education
Skills
Timeline
Generic

Andrew Parra

Brandon,FL

Summary

Sales-driven Client Solutions Representative with over 5 years of customer service, call center, and sales experience. Specializes in customer retention, upselling, and delivering tailored solutions that drive revenue and loyalty. Proven ability to resolve billing concerns, address service complaints, and position competitive product offerings. Thrives in high-volume, fast-paced environments, consistently exceeding performance metrics and contributing to team success. Adept at objection handling, building rapport, and converting challenges into opportunities that strengthen customer relationships.

Overview

7
7
years of professional experience

Work History

Patient Representative

Schweiger Dermatology Group
09.2023 - Current
  • Manage 80+ inbound calls daily, addressing billing concerns, service complaints, and appointment scheduling while promoting treatment plans and services to increase retention
  • Navigate EMR, insurance platforms, and CRM tools (including EMA MD) to process account lookups, update patient information, and ensure claim accuracy.
  • Consistently meet or exceed call handling, quality assurance, and compliance metrics.
  • Apply effective de-escalation techniques to resolve conflicts and maintain high customer satisfaction.
  • Collaborate with cross-functional teams to streamline patient onboarding and improve service delivery.

Mobile Expert

T-Mobile
04.2023 - 09.2023
  • Delivered personalized solutions to resolve customer account issues and upsold wireless plans, accessories, and protection services to meet and exceed sales targets.
  • Maintained up-to-date knowledge of product offerings, competitive market trends, and promotional campaigns to effectively position T-Mobile's advantages.
  • Built rapport with customers through active listening, needs assessment, and tailored recommendations.
  • Utilized point-of-sale and CRM systems to process transactions, manage accounts, and schedule follow-ups.
  • Assisted with in-store merchandising and promotional setups to drive foot traffic and sales.

Store Associate

ALDI
11.2021 - 04.2023
  • Provided exceptional customer service through effective teamwork, ability to multitask, and prompt resolution of all customer issues.
  • Performed regular stocking, inventory checks, and updated system data to ensure efficient service delivery in a fast-paced customer service environment.
  • Applied analytical thinking towards understanding market trends and adjusting sales strategies accordingly, resulting in a consistent growth in sales performance.

Retail Sales Associate

Strictly Soccer
03.2021 - 11.2021
  • Strong track record of meeting targets and improving business performance through exceptional customer service and sales.
  • Provided outstanding customer service via incoming calls & emails while ensuring guest satisfaction in store.
  • Maintained a clean, organized, and inviting store environment, resulting in an increase in customer engagement.

Customer Service Associate

Wawa
12.2019 - 03.2021
  • Operate cash registers, receiving and processing funds and scanning and packing merchandise.
  • Helping customers to locate the product category they desire & to create a good choice in selecting the product that meets their needs.
  • Skilled at identifying & solving problems & complaints through strong listening & communication skills.

Customer Service Associate

Walmart
01.2019 - 11.2019
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs & resolving concerns.
  • Collected customer feedback & perform process changes to exceed customer satisfaction goals.
  • Managed stocking, inventory and organization of products to ensure efficient customer service.

Education

Associate of Arts - Information Technology

DeVry University
Online
03.2026

Skills

  • Inbound & Outbound Call Handling
  • Problem-Solving in Dynamic Environments
  • Goal-Oriented Sales Mindset
  • Adaptability to Variable Shifts
  • Cross-Selling & Service Upgrades
  • Order Processing & Account Lookup
  • Billing & Pricing Resolution
  • HIPAA Compliance
  • Call Center KPIs & Performance Tracking
  • Competitive Product Positioning (TV, Internet, Mobile)
  • CRM & EMR Systems (Salesforce, EMA MD)

Timeline

Patient Representative

Schweiger Dermatology Group
09.2023 - Current

Mobile Expert

T-Mobile
04.2023 - 09.2023

Store Associate

ALDI
11.2021 - 04.2023

Retail Sales Associate

Strictly Soccer
03.2021 - 11.2021

Customer Service Associate

Wawa
12.2019 - 03.2021

Customer Service Associate

Walmart
01.2019 - 11.2019

Associate of Arts - Information Technology

DeVry University

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