Andrew Parrella
Groton,CT
Summary
Dynamic communicator and accomplished writer/editor with a robust background in media, education, healthcare, banking, politics, and entertainment. Proven ability to lead teams and enhance organizational performance through expert communication strategies and a commitment to excellence. Notable achievements include driving content initiatives that resulted in increased audience engagement and improved brand visibility. Dedicated to leveraging core competencies in storytelling and strategic messaging to contribute to an organization’s success.
Overview
44
44
years of professional experience
Work History
Assistant all levels of guests
Mohegan Sun
01.2019 - Current
- Promoting Mohegan Sun's brand and helping customers obtain an outstanding experience
- Streamlining and promoting guest relations through verbal and personal interactions daily
Sales Associate Customer Service
Kohls
Groton , CT
12.2007 - 08.2020
- Editor of two published books
- Grotto Public School substitute teacher working with all ages
- Executive Host for a major Connecticut casino
- Engaged with customers to build rapport and loyalty.
- Performed cash, card, and check transactions to complete customer purchases.
- Recommended complementary purchases to customers, increasing revenue.
- Provided exceptional services and pleasant shopping experiences to retail customers.
Writer
The Day
12.2018 - Current
- Writer for the University of Connecticut
- University of Connecticut Writing Project
Writer
The Day
12.2018 - 12.2019
- Writer for the University of Connecticut
- University of Connecticut Writing Project
- Utilized exceptional writing, editing, and proofreading skills to produce engaging and error-free content.
Communications Writer
L+ M Hospital
New London, CT
12.2000 - 12.2005
- Extensive background in media education, health care, banking, politics and entertainment
- Personable professional and articulate leader delivering expert positive performance skills to all areas of the organization for success
- Mentoring and training
- Greeting and directing
- Advocacy
- Call center operations
- Social media management
- Customer needs assessment
- Proficiency in all communications
- Customer level marketing
- Accomplishments
- Utilized exceptional writing, editing, and proofreading skills to produce engaging and error-free content.
Reporter
The Day
New London , CT
08.1980 - 07.2005
- January 2019 to Present
- Assisted all levels of guests by promoting Mohegan Sun's brand and helping customers obtain an outstanding experience
- Streamlining and promoting guest relations through verbal and personal interactions daily
- Collaborated with other journalists and departments to produce well-rounded and comprehensive news coverage.
Education
Master of Arts - Education
Post University
Waterbury, CT05-2024
Bachelor of Arts - English Liberal Arts
University of Connecticut
Storrs, CT05.2019
Skills
- Training Development
- Guest Assistance
- Strategic Advocacy
- Call Center Management
- Social Media Strategy
- Client Needs Evaluation
- Expertise in Communication
- Customer-Focused Marketing
- Cross-Platform Writing
- Investigative writing
- Audience engagement
- Content development
- AP style
- Fact-checking
- Effective writing
- Self-publishing
- Journalism
- Website copy
- Content creation
Affiliations
- Local Elected Official Town of Groton, Connecticut
- Former City Councilor Groton, Connecticut
- Chairperson Environment and Health Committee City Council Groton, Connecticut
- Former Commissioner Conservation and Inland Wetlands Commission City of Groton, Connecticut
Timeline
Assistant all levels of guests
Mohegan Sun
01.2019 - Current
Writer
The Day
12.2018 - Current
Writer
The Day
12.2018 - 12.2019
Sales Associate Customer Service
Kohls
12.2007 - 08.2020
Communications Writer
L+ M Hospital
12.2000 - 12.2005
Reporter
The Day
08.1980 - 07.2005
Master of Arts - Education
Post University
Bachelor of Arts - English Liberal Arts
University of Connecticut
Similar Profiles
Augustine LunaAugustine Luna
Table Games Dealer at Mohegan SunTable Games Dealer at Mohegan Sun
Ariana SeldonAriana Seldon
Front Desk at Mohegan SunFront Desk at Mohegan Sun
Michael PedinelliMichael Pedinelli
Security Supervisor/ Dual-Rate Shift Manager at Mohegan SunSecurity Supervisor/ Dual-Rate Shift Manager at Mohegan Sun