Andrew Parrish
Oxon Hill,MD
Summary
Focused and self-motivated emergency response and IT communications specialist with active Secret security clearance possessing a high degree of integrity and an outstanding work ethic and seeking to leverage my background into a security consultant, loss prevention, or communications specialist role with a progressive organization. Willing to relocate: Anywhere
Overview
6
6
years of professional experience
1
1
Certification
Work History
Central Station Dispatcher
Security & Energy Technologies Corporation
- Effectively used a computerized dispatch software system (Manitou) to answer calls and route to the appropriate first responders.
- Used multitasking talents to speak to callers and type information into the system simultaneously in emergencies.
- Delivered informative details to law enforcement and other first responders to ensure preparation for situations prior to arrival.
- Moved between periods of inactivity to immediate intensity with relative ease and accuracy.
- Spoke clearly to each caller to ascertain the severity of the situation, asked vital questions, and utilized interpersonal skills to maintain customer satisfaction.
- Monitored department performance data to identify and avoid potential risks.
- Evaluated and reconfigured systems to support customer service and operational goals.
Help Desk Technician I
Validatek, Inc.
10.2019 - 03.2023
- Customer: DHS-HSIN
- Comprehensive knowledge of stand-alone and networked personal computers and related peripheral equipment, and of commonly used stand-alone and networked applications.
- Performs end-user support by phone, in person, and online. May staff a help desk, information center and/or provide on-site support.
- Assists in maintaining and troubleshooting devices and systems, hardware, and software.
- Assists in documenting system performance, bugs, debugging, and program requirements.
- Follows maintenance protocols to ensure systems are secure and ready for users.
- Assists in coordinating the set-up of data services, as well as phone, computer, and printer installation.
- Perform ancillary duties as requested.
IT Help Desk Technician
Rackner
03.2023 - 03.2024
- Configured hardware, devices, and software to set up work stations for employees.
- Reduced downtime for end-users by quickly diagnosing and resolving hardware and software issues.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Enhanced customer satisfaction by promptly addressing IT issues and providing timely solutions.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
DHS-HSIN Help Desk Tech 1
Nextrinsic Corp
03.2024 - Current
- Supports User by phone and emails to resolve their issues regarding the site itself or personal accounts.
- Assist and escalate to Tier 2 in regards of a ticket we our currently working or previously had.
- Follow every standard procedure given by our manager to complete our daily tasks.
- Classifying tickets with the information that is given to, so we save and assign tickets to ourselves as them helpdesk team.
Education
High School Diploma -
Tuscarora High School
Leesburg, VA12.2017
Skills
- Emergency response coordination
- IT Help Desk Support
- Microsoft Word
- Cherwell Service Management
- Software Skills
- Key Scan Client VII (Access Control Systems)
- Bold (Manitou alarm monitoring software)
- Microsoft Excel
- Customer assistance
- Customer service-oriented
- Flexible schedule
- Positive communication skills
- Microsoft PowerPoint
- Service Now
- Win-Pak (Access Control Systems)
- Desktop Support
Certification
CompTIA Security+
Timeline
DHS-HSIN Help Desk Tech 1
Nextrinsic Corp
03.2024 - Current
IT Help Desk Technician
Rackner
03.2023 - 03.2024
Help Desk Technician I
Validatek, Inc.
10.2019 - 03.2023
Central Station Dispatcher
Security & Energy Technologies Corporation
High School Diploma -
Tuscarora High School
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