Andrew Patrick Adkins
Cincinnati
Summary
Dynamic Functional Consultant with a distinguished record at Tata Consultancy Services, specializing in Coupa configuration and integration diagnostics. Delivered substantial process enhancements, optimizing efficiency and minimizing errors.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Functional Consultant
Tata Consultancy Services
Milford
02.2024 - Current
- Provided first contact resolution for issues with Coupa during all stages of the procurement process
- Implemented configuration changes to improve the efficiency of Coupa processes
- Suggested improvements that eliminated most of the errors in the remit-to address integration process
- Managed incidents, change requests, and long-term problem tickets in ServiceNow
- Maintained a monthly report of remit-to address integration errors
- Diagnosed and resolved integration issues between Coupa and Maximo, SAP S4, and JD Edwards
- Partnered with the Maximo, SAP and JD Edwards teams to support integrations with these systems.
- Maintained relationships with ADM users and Coupa support agents
Technical Support Engineer
Coupa Software
Cincinnati
05.2020 - 11.2023
- Analyzed and resolved complicated technical issues in multiple areas of the Coupa system
- Maintained a higher resolution rate than any other Sourcing support agent
- Escalated issues to the Advanced Support Team for prompt resolution
- Ran SQL queries and analyzed data in the Coupa database
- Diagnosed and resolved issues with Postman API calls
- Reviewed release notes to understand all Coupa features.
- Acted as a liaison between external customers and Coupa developers
- Handled new feature requests from customers
Business Analyst
ConnXus Inc.
Mason
09.2016 - 05.2020
- Assumed responsibility for supporting the ConnXus supplier registration system
- Guided suppliers through the entire onboarding process
- Gathered requirements and suggested process improvements for myConnXion upgrade
- Produced, maintained, and conducted test plants for User Acceptance Testing
- Trained co-workers in the use of ConnXus applications
- Wrote training documents and quick guides in MS Word and Adobe Acrobat
Education
AAB - Business Programming and Systems Analysis
Cincinnati State Community and Technical College
Cincinnati, OH05.2016
Bachelor of Arts - Anthropology
Marshall University
Huntington, WV05.2008
Skills
- Coupa configuration
- SQL query analysis
- Integration diagnostics
- API troubleshooting
- User acceptance testing
- Process improvement
Certification
- Coupa Platform
- Coupa Risk Asses
- Coupa Sourcing
- Coupa Sourcing Optimization
- Coupa Supplier Information Management
References
References available upon request.
Timeline
Functional Consultant
Tata Consultancy Services
02.2024 - Current
Technical Support Engineer
Coupa Software
05.2020 - 11.2023
Business Analyst
ConnXus Inc.
09.2016 - 05.2020
AAB - Business Programming and Systems Analysis
Cincinnati State Community and Technical College
Bachelor of Arts - Anthropology
Marshall University
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