Andrew P. Dupre
Northbridge,USA
Summary
My professional experience centers around helping people in forms of communication and service. While working hands on and strategically with employers and customers, I have developed a set of tools set around, but not limited to being committed, dedicated, dependable, open-minded, organized, personable, and punctual. Working well with everyone and wanting to constantly learn and grow is a consistent goal of mine.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Heavy Equipment Operator
Town of Shrewsbury
07.2024 - Current
- Company Overview: Shrewsbury, MA- DPW Highway Division
- Requires licenses of Class B
- OHSHA 10
- HE-1C -Telescope Boom
- HE-2A -Hoisting/Excavator
- HE-3A - Air or Electric Powered
- HE-4E - Catch Basin Cleaner
- HE-4G - Specialty Lawn Mower
- Requires repair, maintenance, and overall operation of town roads, sidewalks, and other obstacles the department tells us
- 40 hours/week & on-call
Oil Truck Driver
Jamie Oil & Propane
10.2023 - 06.2024
- Company Overview: Douglas, MA- Oil Driver
- Drive Class B vehicles in a safe and responsible manner
- Transport Hazardous Materials
- Fill residential and commercial properties safely
- Be able to use all devices required throughout the workday
- Seasonal @40 hours/week
Dispatcher
Eversource Energy
03.2021 - 11.2022
- Company Overview: Brockton, MA — Dispatcher
- Respond to all gas leak emergencies
- Assign and distribute work load for 20+ Technicians
- Communicate and calculate effectively during specific time restraints
- Accurately navigate dispatch systems on all electronic devices
- Full Time (40 hours)
Customer Service Representative
National Grid USA
01.2020 - 09.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Bachelors of Arts - History focusing on Education & Criminal Justice
Anna Maria College
Paxton, MA05.2014
Parker Professional Driving School
West Boylston, MA09.2023
Skills
- Punctual
- Professional
- Reliable
- Organized
- Heavy equipment operation
- Valid Driver's license
- Safe equipment operation
- Clean driving record
- Good judgement
- Following directions
- Effective communication skills
- Safety procedures
Accomplishments
- Achieved CDL-B by completing Parker Professional Driving Schoolwith accuracy and efficiency.
- Achieved fluidity by introducing multiple systems of software in a condenced time frame inside dispatch.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Certification
- CDL Class B License
- DOT Physical
- Haz-Mat Endorsement
- Personal Trainer
Timeline
Heavy Equipment Operator
Town of Shrewsbury
07.2024 - Current
Oil Truck Driver
Jamie Oil & Propane
10.2023 - 06.2024
Dispatcher
Eversource Energy
03.2021 - 11.2022
Customer Service Representative
National Grid USA
01.2020 - 09.2020
Bachelors of Arts - History focusing on Education & Criminal Justice
Anna Maria College
Parker Professional Driving School
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