Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Andrew Peif

Loveland,CO

Summary

Experienced in promoting customer satisfaction, products and proactive solutions to diverse business needs and concerns. Quick learner, agile problem-solver and punctual professional with a superior work ethic and advanced skills in Tech360 and CafeNX.

Overview

11
11
years of professional experience

Work History

Business Technician

Comcast
03.2019 - Current

Worked closely with our customers to make sure they were taken care of both business and residential. Demonstrated TRUST behaviors with all customers to ensure continued success. Was a SME for our team on multiple tools as well as helped other business techs succeed by helping them to lean things they did not know.

CommTech

Comcast
01.2016 - Current

Supported our residential customers with Xfinity Home, TV, Internet and Phone. Was a SME on multiple tools and applications. Helped support other technicians by using my knowledge on things they were not sure on.

Education

Bachelor of Science - Cyber Security

Colorado Technical University
Online
12.2024

High School Diploma -

Longmont High School
Longmont, CO
07.1999

Skills

  • Problem Diagnostics
  • Remote Programming
  • Customer Experience
  • Microsoft Word
  • Software Reinstallation
  • Software Support
  • Fiber Testing
  • Cable Management
  • Business Strategies
  • Knowledge Base
  • Linux Environments
  • Technical Support

Accomplishments

  • Top Tech and Top Business Tech Multiple Months throughout my career at Comcast
  • Chairman of Longmont's Culture Committee 2021-2022
  • Scribe for Safety Committee 2018
  • Member of YPN ERG

Timeline

Business Technician

Comcast
03.2019 - Current

CommTech

Comcast
01.2016 - Current

Bachelor of Science - Cyber Security

Colorado Technical University

High School Diploma -

Longmont High School

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Andrew Peif