Andrew Pepe
Leander,TX
Summary
Aspiring Public Relations Specialist and an ambitious individual looking to become part of an international organization with the goal of growing their Marketing plans. I have extensive experience in the Communications realm and have fluency in French with a high proficiency in Spanish. I have a very international background having been raised in Europe and am willing to travel frequently to enhance global/national outreach.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Soccer Coach
Super Soccer Stars
Austin, TX
10.2023 - Current
- Organize and lead drills to improve player technique and tactical awareness.
- Follow and teach training curriculums tailored to each age groups' strengths and weaknesses.
- Provide feedback to kids to help improve abilities in the sport.
- Assist director with field marketing trips to promote company and its community impact on the children and the schools in the area.
- Communicate guidance to the kids during practice and assist them in doing the practice drills correctly.
Bilingual Customer Experience Rep
Brevo
Seattle, WA
08.2022 - 10.2023
- Manage and resolve technical requests from Brevo's clients
- Address challenges faced by customers and navigate problems that require escalation outside of the department
- Greet customers and respond to inquiries in a timely manner.
- Report, analyze and resolve pain points that impact client satisfaction.
- Provide customers with an outstanding customer experience
- Grow client relations and work closely with the tech team to identify bugs while assisting clients with software related questions
Client Technical Analyst II
CDK Global
Portland, Oregon Metropolitan Area
03.2020 - 01.2022
- Provide stellar technical support to clients, which involved troubleshooting and resolving hardware/software related issues.
- Acquire the Advanced knowledge level needed of CDK Drive Software to appropriately assist clients
- Become an expert in matters relating to Finance&Insurance inside automotive dealerships
- Research and identify solutions to resolve client inquiries in a timely manner.
Client Technical Analyst I
CDK Global
Portland, Oregon Area
02.2019 - 03.2020
Account Coordinator
Quiktrak
Beaverton, OR
12.2015 - 02.2019
- Responsible for ensuring timely, accurate audit results for inspections conducted in the Eastern part of Canada and Eastern United States
- Helping auditors adhere to coding guidelines and meeting our client’s requirements
- Scheduling and reviewing 400-600 audits each month for TCF Inventory while maintaining and updating personnel files daily to reflect performance and status
- Offering hundreds of contracts to independent contractors monthly while maintaining customer satisfaction by serving as support for our auditors.
- Responsible for processing inspector pay for each pay period.
Communications/Public Relations Intern
Compassion Connect
Portland, Oregon
05.2015 - 11.2015
- Use Social Media to enhance organization's engagement with customers
- Retrieve customer feedback during organization's quarterly clinics to enhance and improve company outreach
- Organize/create data entries to provide staff with local results
- Publish blog posts on company’s website to provide public with company updates/events
Education
Bachelor of Arts - Public Relations
Grace College And Seminary
Winona Lake01.2014
High School Diploma -
Black Forest Academy
Kandern, Germany01.2010
Skills
- Analytical Skills
- Account Management
- French fluency
- High level of Proficiency in Spanish
- Creative Thinking
- Client Service
- Problem Solver
- Contract Negotiation Expertise
Websites
Certification
Oregon Life Insurance license, 01/2022
Languages
French
Native/ Bilingual
Spanish
Professional
References
References available upon request.
Timeline
Soccer Coach
Super Soccer Stars
10.2023 - Current
Bilingual Customer Experience Rep
Brevo
08.2022 - 10.2023
Client Technical Analyst II
CDK Global
03.2020 - 01.2022
Client Technical Analyst I
CDK Global
02.2019 - 03.2020
Account Coordinator
Quiktrak
12.2015 - 02.2019
Communications/Public Relations Intern
Compassion Connect
05.2015 - 11.2015
Bachelor of Arts - Public Relations
Grace College And Seminary
High School Diploma -
Black Forest Academy