To participate as a leader and team member in a dynamic work environment focused on promoting business growth by providing superior value and service as well as prepare myself for future endeavors.
Overview
24
24
years of professional experience
Work History
Property Maintenance Specialist
Beel Properties
St. Louis, MO
10.2018 - Current
Coordinated routine maintenance tasks to ensure optimal property conditions.
Supervised repair projects, ensuring compliance with safety regulations and quality standards.
Streamlined work order processes to enhance response times for tenant requests.
Improved curb appeal by regularly updating exterior paint, signage, and lighting fixtures.
Enhanced property value by consistently maintaining high standards in landscaping and general upkeep.
Performed seasonal weather-related tasks such as snow removal or leaf collection efficiently, minimizing disruption to tenants'' daily routines.
Installation Technician
Steven's Digital
Chesterfield, MO
11.2018 - 08.2020
Installed and configured digital systems to meet client specifications.
Conducted troubleshooting and maintenance of installation equipment for optimal performance.
Used hand and power equipment for hoisting, measuring, testing, and drilling of various types of installations.
Actively participated in team meetings, contributing valuable input toward process improvements and increased productivity.
Diagnosed and troubleshot system faults, identifying equipment issues and resolutions.
Installed and configured new equipment and systems according to company standards.
Scheduled and performed maintenance, repair and upgrades of existing equipment and systems.
Server/Bartender
Mekong/Upstairs Lounge
11.2017 - 03.2018
Delivered exceptional customer service in high-paced dining environment.
Maintained cleanliness and organization of dining area for optimal guest experience.
Worked with POS system to place orders, manage bills, and handle complimentary items.
Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Enhanced public relations efforts, collaborating with media partners to secure favorable coverage and promote brand visibility.
Conducted post-event analysis, identifying areas of improvement for future events.
Enhanced attendee experience by meticulously planning and executing event logistics.
Unit Manager
Citibank, Inc.
12.2001 - 11.2017
Led cross-functional teams to enhance operational efficiency and service delivery.
Analyzed operational data to identify trends and drive informed decision-making.
Ensured compliance with regulations and standards through regular audits, staff education, and policy updates.
Managed budgetary constraints through careful resource allocation, cost control measures, and fiscal responsibility practices.
Mentored new hires during orientation periods for seamless integration into the team while maintaining high-quality patient care standards.
Optimized staffing levels by monitoring unit needs and making data-driven adjustments to scheduling as necessary.
Coordinated cross-functional teams to address complex project challenges, ensuring timely completion.
Led unit to exceed performance goals through strategic planning and effective resource allocation.
Education
High School Diploma -
Francis Howell, H.S.
St. Charles, MO
06-1997
Skills
Experienced in new and revised process and procedure Implementations
Great with establishing good working relationships with customers/clients
Strong verbal and personal communication skills
A self-motivated and disciplined individual with a strong work ethic and proven track record
Dependable, personable, and dedicated to great customer service
15 years of management experience
Excellent leadership; motivates people to give their best on a daily basis