Andrew Peter-Raman

• Comprehensive data and networking experience, including wireless and all applications.
• Highly skilled and experienced IT support professional with 23 years of providing excellent customer service and technical solutions. Expert in remote support and mobile support for various platforms and devices. Able to troubleshoot complex issues, resolve tickets efficiently, and communicate effectively with clients and stakeholders. Proven track record of delivering high-quality IT support services, improving customer satisfaction, and increasing productivity. Seeking to leverage my extensive IT support experience and skills to contribute to the success of Company. Remote and mobile support for various platforms and devices. Able to troubleshoot complex issues, resolve tickets efficiently, and communicate effectively with clients everywhere.
• Solid communication skills, effective in relaying IT issues and solutions to department managers and directors. To obtain a challenging position as an Information Technology support professional, utilizing my Years of experience in supporting all I.T. Operations. Highly skilled, experienced, reliable, and dedicated. 23 Years of IT support experience including such as remote support, mobile support, desktop support, wired and wireless environment and all others most relevant skills and achievements such as troubleshooting, ticketing systems, customer service, and communication. Seeking to leverage, looking to apply, eager to join your IT team
• Motivated and results-driven Information Technology professional with over years of experience in managing and supporting all I.T. Operations. Skilled in analyzing complex problems, developing and implementing effective solutions, and providing exceptional customer service. Proven track record of delivering high-quality results while working under pressure and meeting tight deadlines. My experience includes diagnosing hardware and software issues, configuring network systems, and ensuring the smooth operation of IT systems. I am skilled in resolving technical problems promptly and efficiently, utilizing both remote and on-site support methods. I am adept at translating complex technical jargon into user-friendly language. I thrive in fast-paced environments, where I can leverage my multitasking skills to prioritize and resolve issues efficiently, and ensuring minimal disruption to daily business operations.

Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success. Innovative IT Support Specialist with experience in selecting and setting up diverse technical equipment. Strong written and oral communication skills resulting in knowledgeable, satisfied customers. Excellent instructional and problem-solving skills reduce concerns related to new technology. Creative Technical Support Representative eager to find novel and productive solutions for customer issues. Adapts to unique complaints and queries with thorough research and expert critical thinking skills. Committed to problem resolution and customer satisfaction. Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products.

• Cisco Certified Network Associate (CCNA) program, CCSN, Las Vegas, NV, 2003
• Microsoft Certified Professional (MCP) program, CCSN, Las Vegas, NV 2002
• A+ and Network+ programs at CCSN, Las Vegas, NV 2002
• Dell Support Specialist Certification from Client Logic, 2001