Andrew Petersen
Sioux Falls,SD
Summary
Proven leader with a track record of enhancing team performance and customer satisfaction at B&G Milkyway. Excelled in conflict resolution and cash handling, demonstrating exceptional decision-making capabilities and a customer service focus. Trained employees, improving operational efficiency and safety standards. Skilled in POS system operation and maintaining a positive attitude under pressure. Reliable Shift Leader with [Number] years in [Type] industry. Excellent motivational leader successfully communicates duties and tasks. Dedicated to providing highest standard of service and creating warm and welcoming environment for customers.
Overview
3
3
years of professional experience
Work History
TeammMember/ Shift Lead
B&G Milkyway
04.2021 - Current
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Trained and mentored new employees to maximize team performance.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Trained new employees on company policies, procedures, and best practices for optimal performance.
- Helped store management meet standards of service and quality in daily operations.
Aisle Online Curtesy Clerk
Hyvee
12.2022 - 03.2024
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Trained new clerks on company procedures and software tools effectively contributing to their integration into the team.
- Maintained a professional atmosphere within the office setting through effective communication skills and polished presentation abilities.
Education
High School Diploma -
Roosevelt High School
Sioux Falls, SD05.2025
Skills
- Decision-making capabilities
- Customer service focus
- Employee Training
- Guest service
- Conflict Resolution
- Workplace Safety
- Performance Improvement
- Positive Attitude
- Cash Handling
- Problem-Solving
- POS System Operation
- Flexible Schedule
Timeline
Aisle Online Curtesy Clerk
Hyvee
12.2022 - 03.2024
TeammMember/ Shift Lead
B&G Milkyway
04.2021 - Current
High School Diploma -
Roosevelt High School
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