Andrew Petruolo

Approximately 15 years of management and supervisory experience in the retail, food service & leisure industry. Consult with buying personnel to gain advice regarding the types of products or services expected to be in demand which resulted in higher sales, increased customer service, building overall sales and customer service. Knowledge of principles and methods for showing, promoting, and selling products or services, to include developing marketing strategies and tactics, product demonstration, sales techniques, and sales control systems. Knowledge of principles and processes for providing customer and personal services: ability to conduct customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Knowledge of business and management principles to include in strategic planning, human resources modeling, and coordination of people and resources.

• Management & Supervision
• Assessed marketing potential of new and existing store locations, considering statistics and expenditures as well as making strategic decisions
• Consult with multiple buying personnel and vendors to gain advice regarding environmentally sound or sustainable products and eliminated unprofitable products
• Coordinated or participated in promotional activities or trade shows, working with developers, advertisers, or production managers, to market products or services in order to increase sales
• Analyze financial records or reports to determine state of business operations and determine profitability
• Prepare operational budgets to maintained Labor Hour cost to profit margins Goals on matrix
• Supervised and delegated work activities for 30 employees as well as trained them in areas of sales force, customer service to entry level management
• Sales and Customer Service
• Resolved customer complaints or problems effectively and efficiently resulting in returning customers
• Conducted opinion surveys to better meet and exceed customer satisfaction monthly
• Conferred with organizational members to accomplish work activities and lead in sales promotions
• Directed sales, marketing, or customer service activities
• Formulate, direct, and coordinate marketing activities to promote products and services, working with District and Regional Managers to Sr. Vice-President of Sales and Marketing