Andrew P. Hasseries
Portland,USA
Summary
Dynamic Supervisory Medical Support Assistant with over 15 years of experience delivering exceptional administrative and operational support in healthcare settings. Demonstrates expertise in team leadership, workflow optimization, and employee development, fostering a collaborative and efficient work environment. I am skilled in scheduling, training and enhancing patient care processes, ensuring high quality service delivery. Committed to making a positive impact on the lives of others through dedicated service and continuous improvement in healthcare operations.
Experienced with managing administrative functions in medical settings. Utilizes leadership abilities to enhance team performance and patient support. Knowledge of healthcare regulations and effective communication techniques.
Medical support professional equipped with extensive experience in administrative oversight and process optimization within healthcare settings. Adept at fostering team collaboration and driving results. Known for reliability and adaptability to evolving demands, with strong skills in patient interaction and data management.
Qualified [Desired Position] with comprehensive background in managing administrative functions and improving patient support services. Proven ability to streamline processes and enhance operational efficiency in high-pressure environments. Demonstrated expertise in team leadership and effective communication.
Overview
18
18
years of professional experience
Work History
Supervisory Medical Support Assistant
VA Portland Healthcare System
12.2021 - Current
- Community Care Division Full Time 40 hours per week Salary $78,323.00 GS 8 step 5
- Plan work to be accomplished by staff, adjust short-term priorities and prepare schedules for completion of work
- Identifying education and training needs.
- Responsible for leave administration, incentive awards programs, motivation and morale, administrative disciplinary actions, recruitment and placement, position management and classification, overseeing semiannual and annual evaluations, counseling employees whose performance is marginal or unsatisfactory and implementing continuing education activities.
- Report to direct supervisor with data that supports staff performance and special projects.
- Provide support to administrative staff related to workload to ensure our department is providing the best care to veterans.
- Ensure msa’s are scheduling appointments correctly.
- Assign staff workload based on difficulty and capability.
- Give advice, counsel, or instruction to employees on both work and administrative matters.
- Interview candidates for positions; recommend appointments, promotions or reassignment to such positions.
- Hear and resolve complaints from employees, refer grievances and more serious unresolved complaints to a higher-level supervisor or manager
- Effect minor disciplinary measures, such as warning and reprimands, recommending other action in more serious cases.
- Identify developmental and training needs of employees, providing or arranging for needed development and training.
- Work with team to improve production or increase the quality of the work directed
- Work coverage for other SUPERVISORS’ workgroups
- Support administrative officer and leads in processing Patient Advocate tracking system by communicating with Veterans, Veteran caregiver/family and community providers.
Lead Medical Support Assistant
VA Portland Healthcare System
06.2020 - 12.2021
- Operative Care Division Full Time Portland, Oregon Full Time 40 hours Salary $52,835.00 GS 7 step 4
- Distribute workload to team of 6 employees daily.
- Front desk coverage for the Operating rooms, check in Veterans and call to give check-in time for the next days’ procedures.
- Train new employees in consult policies and procedures.
- Schedule consults and return to clinic orders.
- First point of contact for the facilitators and nurse care coordinators for all 13 services in the Operative care division for consult scheduling.
- Implemented the Audio Communicator; outbound robot calls offering to schedule consults.
- Implemented and set-up templates for auto print letters, trained OCD medical support assistants on the process.
Advanced Medical Support Assistant
Portland VA Healthcare system
08.2018 - 06.2020
- Primary Care at the Community Resource and Referral Center Full-Time 40 hours Salary $47,074.00 GS 6 Step 5
- Schedule for PCP and RN clinic.
- Schedule for Mental Health nurse practitioner.
- Coordinate walk in appointments for Social Workers.
- Upload and track outside medical records.
- Answer and direct phone calls to clinic staff.
- Work with PCP team, MH team and Social Workers coordinating care for homeless Veterans.
- Schedule specialty clinic appointments for homeless Veterans.
- Help maintain clothing and food closet for homeless Veterans.
Advanced Medical Support Assistant
Portland VA Healthcare System
11.2017 - 08.2018
- Division of Hospital and Specialty Medicine Full-Time 40 hours Salary $42,685.00 GS 6 step 4 Work directly with two nurse care coordinators to manage and plan patient care.
- Prioritize patient needs through proper scheduling of lab, radiology exams and clinic appointments.
- Submit and track lodging requests for traveling Veterans.
- Maintain clinic matrices for the Multidisciplinary Pulmonary clinics.
- Ensure all patient medical records and imaging are available to providers prior to Telehealth or local clinic visits.
- Monitor open encounters and clinic no shows.
Medical Support Assistant
Portland VA Healthcare system
10.2016 - 11.2017
- Operative care division Full time 40 hours Salary $38,657.00 GS 5 step 5
- Assist the specialty clinics by scheduling new patients per consult.
- Utilize the Cisco phone call system for incoming calls.
- Reducing EWL and enrolling Veterans in the Choice Program.
- Piloting the Northwest Innovation Centers consult tracker.
- Enter lodging consult requests.
Patient Transporter
Providence Health & Services
12.2015 - 10.2016
- Full Time 40 Hours
- Dispatch patients and equipment.
- Problem reconciliation.
Patient Transporter
Providence Health & Services
05.2014 - 12.2015
- Full Time 40 Hours
- Customer point of contact.
- Transport patients and equipment.
Patient Transport Lead
Providence Health & Services
02.2010 - 05.2014
- Full Time 40 Hours
- Dispatch patients and equipment.
- Supervise a staff of seven transporters.
- Coordinate workflow to achieve maximum efficiency.
- Problem reconciliation.
- Hospital staff point of contact.
Patient Transporter
Providence Health & Services
03.2008 - 02.2010
- Full Time 40 Hours
- Dispatch patients and equipment.
- Problem reconciliation.
- Customer point of contact.
- Transport patients and equipment.
Valet
Providence Health & Services
03.2008 - 02.2010
- Full Time 40 Hours
- Help patients in and out of cars and wheelchairs.
- Park cars.
Education
Certificate - Culinary Arts
North Idaho College
06.1997
Skills
- Supervisory skills, Customer service, Problem reconciliation, Archive/document management, Patient Advocate Tracking System, Harassment Prevention Program neutral supervisor investigations
- Conflict resolution
- Patient advocacy coordination
- Compliance with healthcare regulations
- Team leadership
- Communication skills
- Process improvement initiatives
- Multidisciplinary collaboration
- Staff training and development
- Patient care coordination
- Reliable team player
- Compassionate
- Professionalism and ethics
- Electronic health records
- Adaptable
- Companionship and emotional support
- Complex Problem-solving
- Patient relations
Timeline
Supervisory Medical Support Assistant
VA Portland Healthcare System
12.2021 - Current
Lead Medical Support Assistant
VA Portland Healthcare System
06.2020 - 12.2021
Advanced Medical Support Assistant
Portland VA Healthcare system
08.2018 - 06.2020
Advanced Medical Support Assistant
Portland VA Healthcare System
11.2017 - 08.2018
Medical Support Assistant
Portland VA Healthcare system
10.2016 - 11.2017
Patient Transporter
Providence Health & Services
12.2015 - 10.2016
Patient Transporter
Providence Health & Services
05.2014 - 12.2015
Patient Transport Lead
Providence Health & Services
02.2010 - 05.2014
Patient Transporter
Providence Health & Services
03.2008 - 02.2010
Valet
Providence Health & Services
03.2008 - 02.2010
Certificate - Culinary Arts
North Idaho College