Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Aretha Pierce

Olympia,WA

Summary

Skilled Certified Nursing Assistant with good knowledge and understanding of development factors specific to adult and geriatric residents. Motivated with highly effective communication skills. Strong time management and prioritization skills. Familiar with medical terminology and procedures. Strong belief in the importance of companionship and support in patient care. Goal-oriented Self-sufficient Complex problem solving Excellent work ethic Superior organization skills Team player

Overview

24
24
years of professional experience
1
1
Certification

Work History

Behavioral Health Technician

Intermountain Healthcare
05.2018 - 06.2023
  • Built and maintained positive staff relationships to promote teamwork and better serve clients.
  • Completed documentation for every incident and forwarded to correct personnel for review.
  • Conducted client rounds every 15mins to check on residents.
  • Facilitated on-site activities, support groups and outings for clients.
  • Recognized individuals under influence of drugs or alcohol and typical behaviors associated with each.
  • Searched resident belongings prior to and during stays.
  • Kept facility clean, performed basic maintenance and restocked supplies to support program needs.
  • Charted on each patient every hour.
  • Treated clients and families with respect and dignity.
  • Took and monitored vital signs, and managed patient behavior.
  • Coordinated with medical and paramedical professionals to provide appropriate input and effectively formulate and implement treatment plans for patients.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Performed client intake procedures according to internal standards for new admissions.

Certified Nursing Assistant

Brookdale Salt Lake City
12.2017 - 04.2018
  • First Aid certified
  • Patient-focused care
  • Compassionate caregiver
  • Adaptable
  • Companionship and emotional support, Maintained accurate records of patient care, condition, progress and concerns
  • Monitored vital signs, such as blood pressure and pulse
  • Assisted patients with bathing, oral hygiene, grooming, feeding and elimination
  • Maintained a clean, healthy and safe environment
  • Assisted with patient transfer and ambulation
  • Responded appropriately to the physical, emotional and developmental needs of patients
  • Tested and recorded blood glucose levels
  • Helped patients move in and out of beds, baths, wheelchairs and automobiles
  • Followed safe lifting techniques and individual resident lifting instructions
  • Answered patient calls for care and feeding
  • Assisted nurses with wound care for pressure ulcers, bed sores, and surgical site wounds
  • Reported any unusual circumstances in the patients' condition or environment
  • Collects patient specimens and data, including vital signs, input/output and other delegated measurements
  • Provided a comforting and soothing environment
  • Answered call lights and aided in patient comfort and safety by adjusting beds, lights, bed rails, pillows, patients' clothing and bedside tables/equipment
  • Performed direct patient care aimed at increasing comfort, psycho, social and spiritual well-being by providing assistance with personal hygiene, physical comfort, nutrition, elimination, prevention of skin breakdown, rehabilitation and safety.

Client Service Associate

Avanti Workspace
06.2011 - 01.2014
  • Answered an average of 25 calls per day by addressing customer inquiries, solving problems and providing new product information
  • Earned management trust by serving as key holder, responsibly opening and closing store
  • Politely assisted customers in person and via telephone
  • Communicated with vendors regarding back order availability, future inventory and special orders
  • Successfully acquired an average of 4new customers per month
  • Provided an elevated customer experience to generate a loyal clientele
  • Answered product questions with up-to-date knowledge of sales and store promotions
  • Effectively communicated with and supported sales, marketing and administrative teams on a daily basis
  • Developed reputation as an efficient service provider with high levels of accuracy
  • Investigated and resolved customer inquiries and complaints in a timely and empathetic manner
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot
  • Directed calls to appropriate individuals and departments
  • Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.

Lending Specialist

Zions Bank Residential Lending
03.1999 - 08.2011
  • Originated, reviewed, processed, closed and administered customer loan proposals
  • Submitted loan applications to the underwriter for verification and recommendations
  • Complied with regulatory requirements, including the Bank Secrecy Act, Anti Money Laundering,
  • OFAC, USA Patriot Act, Privacy Act and Community Reinvestment Act
  • Compiled database of loan applicants' credit histories, corporate financial statements and other financial information
  • Developed and maintained relationships with local real estate agents
  • Reviewed and edited loan agreements to ensure accuracy
  • Maintained strict confidentiality of bank records and client information
  • Maintained friendly and professional customer interactions.

Education

High School Diploma -

Young Parents East
06.1994

Skills

  • Food Preparation and Handling
  • Psychiatric Disorders
  • Charting and Clinical Documentation
  • Resource Coordination
  • Incident Reporting
  • Sustainable Systems
  • Security Monitoring
  • Excellent Customer Service Skills
  • Crisis Intervention
  • Patient Intervention
  • Mental Health Care
  • Safety Behaviors

Certification

CNA

Timeline

Behavioral Health Technician

Intermountain Healthcare
05.2018 - 06.2023

Certified Nursing Assistant

Brookdale Salt Lake City
12.2017 - 04.2018

Client Service Associate

Avanti Workspace
06.2011 - 01.2014

Lending Specialist

Zions Bank Residential Lending
03.1999 - 08.2011

High School Diploma -

Young Parents East

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Aretha Pierce