Executive Office Manager and Military Veteran. Proven track record of over 10 years of in creating and implementing effective organizational strategies and driving process improvements. Results oriented with a proven track record of working collaboratively across multiple departments to achieve goals. Experienced in training and coaching teams, managing programs and budgets up to $200M, ethical leadership, finance, business development, and regulatory compliance. High-achieving management professional possessing excellent communication, organizational and analytical capabilities. Devises innovative solutions to resolve business and technology challenges. Eager to advance business goals through careful team management. Dependable office management professional brings 15+years of experience in administrative oversight. Self-starter and skilled team leader with history unifying staff under common goals, modeling organizational efficiency and instilling customer service excellence. Specializes in Senior Executive office environments.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Senior Executive Office Manager, Project Manager | Operations and Administration
United States Navy
Washington D.C., United States
01.2018 - Current
Track record in administrative management, with experience in handling regulations, human resources, finance, production, logistics, and fiscal law
Coordinated and oversaw the operational aspects of various projects, serving as a liaison between project management and project teams
Strong background in project coordination and team management, with a proven ability to plan and execute projects successfully
Led several diversity trainings and presentations, reaching over 3,000 sailors and creating an inclusive environment
Communicated effectively with engineering, line management, and customers to resolve scheduling and operational issues
Proven ability to work with cross-functional teams to achieve business objectives
Experienced in optimizing organizational structure, workforce utilization, and space utilization, resulting in improved efficiency of internal administrative operations for personnel of up to 3,000 in 7 different departments
Expertise in examining procedural and relationship aspects of an organization to achieve improvements
Security and Compliance professional with experience in maintaining security of classified and sensitive information
Skilled in forecasting resource and equipment needs to ensure readiness for mission
Implemented best practices and led continuous improvement initiatives to improve safety awareness and raise operational performance
Composite Risk Management with the ability to identify and analyze risk effectively and develop mitigation measures that decreased the likelihood of accidents or safety incidents during operation
Served as subject matter expert and trainer in Admin Department for Correspondence procedures including training in all correspondence matters to staff members; led a Diversity Training Module for over 3000 Sailors promoting an inclusive work environment and boosting morale
Tended to clerical and administrative duties in support of the Executive Director utilizing established procedural guidelines, maintaining office continuity; performed automation support using multiple automated programs and software databases, spreadsheets, graphics, storage, and retrieval of materials in support functions required by supervisors.
Built and established strong partnerships with teams, vendors and contractors.
Created project plans with established timelines, assigned to appropriate teams and managed workflow throughout construction.
Led meetings with internal team members, consultants and contractors.
Developed solutions to project risks and issues, meeting quality and timeline goals and objectives.
Forecasted, scheduled and monitored project timelines, and personnel performance.
Managed contracts with vendors and suppliers by assigning tasks and communicating expected deliverables.
Created team objectives and roles with specific goals outlined for each individual.
Drove continuous improvement of project delivery process by providing strong leadership.
Conducted periodic inspections of job sites for quality and progress.
Reviewed project risks and devised proactive strategies to avoid potential roadblocks.
Made changes to project scope and cost and implemented most effective change management processes to keep project up-to-date.
Modified project plans when needed to better align with organizational objectives.
Determined project staffing needs and led resource management.
Senior Financial Analyst
Capital One | Disys
McLean, VA
06.2022 - 06.2023
Professional in finance risk management and regulatory advisory, with strong focus on intercompany agreements
Advised and assisted with approvals for the Capital One LEGO VI project, involving the merger of multiple entities, resulting in over 60 successful intercompany agreements
Acted as Finance Business Risk Office delegate, responsible for creating and implementing regulatory processes and controls in collaboration with Compliance and Risk Advisors
Led efforts in assessing and implementing regulatory changes and monitored and reported on status of assessments and implementation
Specialized in monitoring and reporting on intercompany loans, inter-business unit balances, bank loan collateral, and intercompany derivatives for Capital One entities
Maintained quarterly controls for quantitative limits, legal entities and organizational structure of corporate governance, and legal entities for Capital One.
Trained new Analysts on corporate policies and objectives and provided mentoring and assistance, which improved overall retention and morale.
Enhanced overall productivity leading to decreased labor costs and improved efficiency.
Reduced operational expenses by developing and implementing Regulatory Change and Applicability ease initiatives.
Worked cross-functionally with internal departments to align and validate data inputs.
Summarized financial information to clearly relay concepts and drive understanding of non-financial leaders.
Supported projects and analyses to drive consistency and accuracy within financial models.
Prioritized and expedited assigned work to meet changing business circumstances.
Administered and maintained data to facilitate tracking and trending analysis.
Used best practice models to analyze large amounts of data and share insights.
Implemented company end-to-end technology platform.
Managed and directed daily activities of senior full-time staff with responsibility for oversight of over 300 personnel
Supported the creation and implementation of logistics, maintenance, and analysis reports
Directly responsible for managing profitability with annual sales exceeding $3M
Contributed to increasing brand recognition through efficient operations Hired and trained restaurant staff; organized and oversaw staff schedules; conducted performance evaluations; oversaw food preparation, ensuring compliance with health, safety, food handling and hygiene standards; increased hourly employee efficiency and reduced labor costs by 2%, while maintaining quality
Ensured customer satisfaction with all aspects of restaurant and dining experience, managed inventory, and purchased food supplies
Maintained sales records and tracking of cash receipts and created targeted marketing program to generate goodwill within the community, with limited budget, resulting in the organization becoming a cornerstone within the community
Ensured department heads complied with state laws, regulations, contracting, budgetary, fiscal, personnel, and reporting requirements.
Trained employees on duties, policies and procedures.
Recruited, interviewed and hired qualified staff for open positions.
Created schedules and monitored payroll to remain within budget.
Supervised employees through planning, assignments and direction.
Recruited, trained and empowered employees to achieve key performance indicators.
Tracked monthly sales to generate reports for business development planning.
Administered employee discipline through verbal and written warnings.
Managed inventory levels and conducted corrective action planning to minimize long-term costs.
Guided management and supervisory staff to promote smooth operations.
Conducted employee evaluations to provide adequate feedback and recognize quality performance.
Led employee evaluations with constructive feedback to boost performance.
Built and maintained loyal, long-term customer relationships through effective account management.
Delivered exceptional client experiences through hands-on leadership of associates and managers.
Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
Designed sales and service strategies to improve revenue and retention.
Developed service and sales strategies to improve retention and revenue.
Enhanced operational performance by developing effective business strategies, systems and procedures.
Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
Provided exceptional service to high volume of daily customers.
Greeted customers, answered questions and recommended specials to increase profits.
Displayed enthusiasm and knowledge about restaurant's menu and products.
Operated POS terminals to input orders, split bills and calculate totals.
Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
Delegated daily tasks to team members to optimize group productivity.
Organized schedules, workflows and shift coverage to meet expected business demands.
Cleaned tables and chairs to prepare dining area for next customers.
Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
Served food and beverages to patrons and immediately remedied issues with orders.
Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
Collaborated with store manager to develop strategies for achieving sales and profit goals.
Enforced company policies and procedures to strengthen operational standards across departments.
Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
Directed and led employees, supervising activities to drive productivity and efficiency.
Coached team members and delivered constructive feedback to promote better productivity and build confidence.
Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
Satisfied customers by topping off drinks and offering condiments, napkins and other items.
Trained new employees on restaurant procedures and plating techniques.
Addressed complaints to kitchen staff and served replacement items.
Delegated tasks to team members based upon skill level and to achieve organizational goals.
Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
Promoted desserts, appetizers and specialty drinks to optimize sales.
Presented menus to patrons to answer questions about offered items and make suitable recommendations.
Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
Recorded meal selections and transactions in microsystem to deliver prompt service.
Led employee performance evaluations and rewarded top performers to retain quality personnel.
Managing Partner & CFO
Proud Wineaux
New York, United States
06.2015 - 06.2017
Managed all financial actions and coordinated all planning of events for Proud Wineaux, an upscale interactive event provider specializing in bespoke food and beverage experiences catered to themed events
Tracked cash flow, financial planning, analyzed company financial strength and financial proposals; managed accounting ensuring that company finance reports were accurate and completed in a timely manner
Coordinated all moving parts of events, including location selection, catering, entertainment, and vendors to facilitate the enjoyment of all participants
Assisted in financial decision making and forecasting cost-benefit analysis and obtaining funding for various initiatives
Communicated with banking partners and advising other managing partners on strategic matters of finances
Procured investment that enabled the company to expand from small-scale events to larger events, including advertising, purchasing supplies and events for larger companies and groups of people.
Reviewed daily and overall financials to ensure profitability.
Maintained customer relations and coordinated promotions to increase and create new revenue.
Made high-quality investing decisions to advance business and increase profits.
Drove development of brand identity, tone and guidelines to maximize marketing initiatives.
Interpreted laws, rulings and regulations for individuals and businesses.
Acted as agent, trustee or guardian for businesses or individuals.
Oversaw event logistics, venue scheduling and accommodations.
Coordinated vendors, timelines and budgets for events.
Organized event facility, food and beverage selections and audio-visual arrangements.
Led site walk-through and meetings prior to event to go over checklists and delegate assignments to staff.
Developed diagrams and floor plans with event setup requirements.
Hired, trained and supervised volunteers and support staff required for events.
Negotiated with vendors to achieve most favorable terms.
Tracked payments, balances and registrations for various events.
Planned and coordinated registration, hotel accommodations and transportation to facilitate smooth execution of event activities.
Worked in tandem with department head to coordinate logistics of all calendar events.
Utilized internal databases to prepare and distribute guest lists, electronic invitations and registration processes.
Produced contracts and invoices for events and monitored fee collection.
Selected chefs or catering companies to prepare food for events.
Delivered client services in logistics, registration and attendee tracking for internal and external events.
Obtained permits from fire and health departments to erect displays and exhibits and serve food at events.
Coordinated and allocated equipment, supplies and staff for events.
Worked with professional and trade associations to create memorable and successful events.
Created program activities, agendas and budgets based on client requirements.
Designed contracts, collected fees and booked venues for events.
Chose facilities, inspected spaces and planned set up and execution to exceed client expectation.
Conferred with customers to gather event requirements and explore opportunities.
Managed safe and smooth food delivery at banquets, conferences and social events.
Attended and participated in industry events.
Oversaw advanced event registration and day-of check-in to handle high volume of guests.
Recruited sponsors for events and planned scope of involvement, financial tie-ins and promotional aspects for mutual benefit.
Applied industry knowledge and personal expertise to customize meetings, conferences and conventions to specific standards.
Documented events with details in customer preferences, financial considerations and successes and failures.
Selected catering services for different types of events, balancing cost, menu and term options against client demands.
Helped clients produce brochures, publications and event-specific materials for optimum effect.
Oversaw work of up to staff seamlessly executing professional events.
Supported accurate financial recordkeeping by closely checking bills and approving payments.
Senior Enlisted Leader at UNITED STATES NAVY - Navy Medicine Readiness & Training Command GuamSenior Enlisted Leader at UNITED STATES NAVY - Navy Medicine Readiness & Training Command Guam
Human Resource Talent Acquisition Specialist at United States Navy, Navy Talent Acquisition Group AtlantaHuman Resource Talent Acquisition Specialist at United States Navy, Navy Talent Acquisition Group Atlanta