Area Service Manager
Andrew Prado
GHP Management
Los Angeles,CA
7
years of professional experience
1
Certification
Residential maintenance and service manager with a strong record of directing unit make-readies, preventive maintenance, and emergency repairs across occupied communities. Oversees technicians, coordinates vendors, and supports budget and compliance controls while keeping apartments market-ready and operations on schedule.
Work History
Area Service Manager
7 Months- Area Service Manager
- Professional Summary Results-driven Maintenance Manager with proven experience leading multi-unit residential property maintenance, mechanical system repairs, and capital improvement projects. Expert in managing cross-functional technical teams, controlling operational budgets, and optimizing work order workflows. Hands-on expertise in HVAC diagnostics, electrical systems, plumbing, and appliance repair combined with strong vendor management and compliance oversight.
- Property Operations: Unit Turn Management, Preventive Maintenance, Property Inspections, Curb Appeal Enhancement
- Leadership & Administration: Team Supervision & Scheduling, Vendor & Contract Management, Inventory Control, Budgeting
- Software & Compliance: Property Management Software (Yardi/RealPage/AppFolio), OSHA Standards, EPA Regulations, Safety Compliance
- Professional Experience
- Area Service Manager | GHP Management / The Orsini Apartments Present
- Oversaw daily maintenance operations, preventive maintenance schedules, and emergency repair workflows for multi-unit residential community, ensuring timely and effective service delivery.
- Supervised maintenance technicians and groundskeepers: Supervise, train, and schedule a team of maintenance technicians and groundskeepers, maintaining high performance standards and safety protocol adherence.
- Managed complete unit make-ready process, ensuring timely inspection, repair, and preparation of vacant apartments for occupancy.
- System Diagnostics: Diagnose and repair complex mechanical systems, including HVAC units, electrical distribution, plumbing networks, and major household appliances.
- Vendor & Budget Management: Solicit competitive bids, negotiate vendor contracts for specialized services (roofing, janitorial, pest control), and inspect contractor work for quality control.
- Compliance & Safety: Enforce strict adherence to OSHA safety guidelines, EPA refrigerant standards, Fair Housing rules, and local building codes.
Service Manager
1 Year 9 Months- Creating a sense of community and an outstanding living experience for residents
- Welcoming and greeting every guest and resident
- Provided assistance to guests and residents by holding doors; picking up dropped items; giving directions and offering assistance to a disabled person
- Demonstrating service excellence through the demonstration of company values, our employee promise, policies and initiatives.
- Performed maintenance tasks
- Demonstrate care through the completion of daily repair and upkeep of the community
- Prepared vacant units for occupancy.
- Maintaining a thorough knowledge of GHP policies and community policies, including OSHA (Occupational Safety & Health Act) standards and company safety policies
- Delivered quality repairs to residents by ensuring thorough and timely completion of tasks.
- Completing tasks related to intermediate level plumbing
- Completing appliance repairs and services
- Completing complex electrical tasks
- Completing simple carpentry work
- Demonstrating a high level of technical ability within the repair requirements of the community.
- Serving as Senior Maintenance Technician for the team and as such is responsible for completing more complex tasks.
- Mentored other Maintenance Technicians, assisting with their development and learning of new techniques and skills.
- ADDITIONAL RESPONSIBILITIES:
- Serving as Senior Maintenance Technician for the team and as such is responsible for completing more complex tasks.
- Mentoring other Service Technicians and helping with their development and learning of new techniques and skills
- Delegated and assigned tasks to service technicians, providing clear direction on prioritizing work orders.
- Supervised and evaluated maintenance technicians, offering targeted guidance to enhance performance in key areas.
- Unit inspections to ensure punch lists are complete and units are market and move in ready.
- Conducted day-to-day operations, guiding a team of up to 16, including 2 maintenance technicians, 6-8 porters, and multiple vendors on site.
- Assisting with vendor procurement, facilitation, and guidance
- Conducting property walks weekly to ensure safety and comfort throughout the property for both staff and residents
- Conducted numerous trash-outs, unit painting and cleaning to uphold company budgets
- Completing property reports, annual fire testing (REG4, high-rise), and budgeting reports
Maintenance Supervisor
2 Years- Creating a sense of community and an outstanding living experience for residents
- Welcoming and greeting every guest and resident
- Provided assistance to guests and residents by holding doors; picking up dropped items; giving directions and offering assistance to a disabled person
- Performed routine maintenance tasks to ensure community facilities were in optimal condition.
- Demonstrate care through the completion of daily repair and upkeep of the community
- Prepared and ensured vacant units were ready for occupancy, enhancing resident satisfaction.
- Maintaining a thorough knowledge of GHP policies and community policies, including OSHA (Occupational Safety & Health Act) standards and company safety policies
- Deliver a quality end result to residents by ensuring that repairs are completed thoroughly, in a timely manner and as per supervisor's instructions
- Completing tasks related to intermediate level plumbing
- Completing appliance repairs and services
- Completing complex electrical tasks
- Completing simple carpentry work
- Demonstrating a high level of technical ability within the repair requirements of the community.
- Served as Senior Maintenance Technician for the team and completed more complex tasks.
- Mentored other Maintenance Technicians and supported their development in new techniques and skills.
- Executed additional tasks to support team operations.
- ADDITIONAL RESPONSIBILITIES:
- Serving as Senior Maintenance Technician for the team and as such is responsible for completing more complex tasks.
- Mentoring other Service Technicians and helping with their development and learning of new techniques and skills
- Delegated and assigned tasks to the Service Technician and provided guidance on work orders.
- Supervised and evaluated Maintenance Technicians, providing guidance for improvement.
- Inspected units to verify completion of punch lists, ensuring properties were market-ready and met quality standards.
- Documented key achievements in maintenance operations and team management.
- Conducted daily operations, guiding team of 16 including 2 maintenance technicians, 6-8 porters, and multiple vendors on site.
- Assisting with vendor procurement, facilitation, and guidance
- Conducting property walks weekly to ensure safety and comfort throughout the property for both staff and residents
- Conducted numerous trash-outs, unit painting and cleaning to uphold company budgets
- Completing property reports, annual fire testing (REG4, high-rise), and budgeting reports
Assistant Maintenance Supervisor
2 Years- Major responsibilities are as follows:
- Assisted maintenance supervisor in daily operations, guiding team of up to 10, including 4 maintenance technicians and 4-6 porters
- Coordinated daily communication with Property Manager to ensure task completion and operational efficiency
- Ensured the building is in accordance with all applicable building codes, ordinances, pool safety, fire codes, and emergency evacuation regulations
- Complied with OSHA safety regulations.
- Complied with all Fair Housing and Equal Housing Opportunities requirements.
- Maintained asset preservation standards
- Performed regularly scheduled inspections of all common areas, fixtures, plumbing, appliances, and pools/hot tubs (if applicable)
- Ensured preventative repairs are done on a regular basis
- Ensured that recalled appliances are promptly replaced
- Ensured apartment turnover time is minimized by conducting pre & post move-out inspections
- Completed apartment turnovers within three days of vacancy
- Communicated with Property Manager on turnover schedule
- Performed general maintenance tasks
- Completed repairs that may involve, electrical, plumbing, appliances, or general carpentry
- Being on-call for after-hour maintenance emergencies on a rotating schedule, and responding immediately
- Sustained inventory of tools, supplies, and materials
- Organized and maintained an orderly maintenance shop and storage areas
- Maintenance of pool/spa: annual pressure washing
- Inspected the quality of work being completed by vendors was of the highest standard
- Accomplished key maintenance milestones enhancing operational standards
- Conducting property walks to ensure safety and comfort throughout the property for both staff and residents
- Conducted numerous trash-outs, unit painting and cleaning to uphold company budgets
- Conducting property walks to ensure safety and comfort throughout the property for both staff and residents
- Conducted numerous trash-outs, unit painting and cleaning to uphold company budgets
Education
High school or equivalent
Skills
HVAC system diagnostics
Electrical system troubleshooting
Advanced plumbing systems
Preventive maintenance programs
Unit turnover processes
OSHA compliance
Vendor contract management
Cross-functional team management
Project management
Property management systems
Certification
- FEMA ICS 100 August 2025 to Present FEMA Incident Command System, ICS 100
- EPA Type II August 2025 to Present Type II EPA certification for maintaining, servicing, repairing, or disposal of high and very high-pressure appliances that contain ozone depleting refrigerants or their substitutes.
- California State Drivers License May 2024 to May 2029
Timeline
Area Service Manager
GHP Management
04.2026 - CurrentRead More
Service Manager
GHP Management
07.2024 - 04.2026Read More
Maintenance Supervisor
Affinity Property Management
03.2022 - 03.2024Read More
Assistant Maintenance Supervisor
Affinity Property Management
03.2020 - 03.2022Read More
Juan Rodriguez Cabrillo High School
High school or equivalent
Read More