Andrew Prashad
Odessa
Summary
Specialty Lending Associate at Quorum Federal Credit Union with expertise in lending products and process optimization. Skilled in managing partner relationships and producing impactful reports. Achievements include enhancing operational efficiency and driving program success through analytical skills and team collaboration. Focused on regulatory compliance and superior account management.
Overview
14
14
years of professional experience
Work History
Specialty Lending Associate
Quorum Federal Credit Union
Purchase
10.2011 - Current
- Performs day-to-day operations of the assigned programs, including timely completion of purchases, fundings, and exception handling; as well as fulfillment of other member or partner requests.
- Closely oversees the day-to-day operations of loan origination and servicing (as applicable) to ensure a positive experience for partners and borrowers.
- Develops and provides reporting and analysis to key stakeholders including external partners and internal departments, to measure/monitor loan originations and program performance, as well as to support recommendations and implement changes.
- Closely oversees related systems to ensure success in each step of the end-to-end loan originations process, to ensure internal checks and controls are performing as intended.
- Supports Department Management in the alignment of assigned programs with the Credit Union’s business strategy by collaborating effectively with multiple stakeholders and key business partners.
- Supports Department Management in identifying opportunities for, evaluating, proposing and implementing new Specialty Loan Programs, partners and products that align with the short and long term business strategy.
- Supports Department Management in maintaining partner relationships including periodic site visits and ongoing relationship management, for assigned programs.
- Supports Department Management in performing program administration functions including operating budget, volume projections, profitability, vendor relationships, internal controls and implementation of process improvements and/or system upgrades or replacements.
- Supports Department Management in performing ongoing program due diligence and financial analyses as deemed necessary to evaluate assigned program partners, vendors, and ongoing program performance.
- Prepares and presents periodic updates on program performance, developments, risks and enhancements, to Management.
- Supports the Servicing and Collections Departments (including third-party sub-servicers) in providing necessary information to assist with collection activities, identification of trends and other needs.
- Support other loan programs and department activities as necessary and as assigned.
- Functions as a business lead on departmental or organization wide projects. Contributes expertise in his/her assigned area and executes certain deliverables on the project.
- Identifies and implements process improvements for areas of responsibility to streamline operations and maintain adequate controls across organizations.
- Works with various vendors to ensure they are complying with Credit Union standards, meeting established service levels and delivering the best value for their services.
- Supports Department Management in maintaining policies, procedures, and other documentation, including program metrics, service levels and compliance requirements of products/programs.
- Managed the overall relationship of all Auto Loan partners (National Auto Loan Network/Open Road Lending/Anchored Finance)
- Assisted in cost saving/efficiency programs for our unsecured debt programs
Credit Solutions Associate, Private Banking
Royal Bank of Canada
New York
02.2017 - 12.2018
- Used analytics to evaluate and coordinate loan draws and roll-overs with Financial Advisors and clients.
- Leveraged cross-functional expertise to assist Financial Advisor and expedited Premier Line of Credit/Credit Access Line Services.
- Reviewed and coordinated preparation and processing of new account documents including know your customer (KYC) client profiles and requirements.
- Collaborated with interdepartmental teams and leadership to maintain new and existing accounts; demonstrated skills aiding operations, credit underwriting, and treasury projects/initiatives.
- Oversaw 300+ regional accounts concurrently through securities-based lending in the Northeast Region (NJ/PA/DE/MD).
- Directly supported leadership team, colleagues, and clients while managing daily workload without comprising quality.
- Continually delivered on commitment to succeed with consistency in knowledge development, customer service, and operating with company and client interests in mind, fueling ethical and value-added operations.
Chase Private Client Banker & Small Business Specialist
JPMorgan Chase Bank & Co.
New York
04.2015 - 02.2017
- Sold, maintained, and supported large-scale portfolio products/services; collaborated with cross-functional teams to support all phases are client service related to investments, mortgages, and lines of credit for both small businesses and consumers.
- Delivered mentorship to colleagues on client profiling; increased overall product and process knowledge which enabled faster, more accurate client services with significantly reduced error and time loss while increasing customer satisfaction.
- Consistently promoted to positions of increasing accountability as a result of banking, client, and leadership expertise.
- Increased portfolio to 120 clients with an asset base of $18M; used proactive and reactive action plans to drive sales.
Licensed Relationship Banker & Small Business Specialist
JPMorgan Chase Bank & Co.
New York
03.2014 - 04.2015
- Created leads and prospects, and leveraged current client account up-selling, and designed new practices to attract and secure new accounts.
- Conducted account review and ensure all accounts were managed properly and within client account requirements.
- Profiled clients and collected required documentation to establish business relationships; provided continuous account management and direct client support which aided in service/account longevity and brand loyalty.
- Sustained utmost integrity and understanding of KYC and AML (Anti-Money Laundering) procedures; advocated compliance and supported all peers with understanding, reporting processes, and general inquiry.
- Educated staff, clients, and prospects on full line of product and services offering and ensured understanding which drove sales, service excellence, and branch profitability allowing future project and product development enablement.
Licensed Relationship Banker (Series 6/63 – Life and Health Insurance)
JPMorgan Chase Bank & Co.
New York
09.2011 - 03.2014
- Cross-sold banking products; increased sales and stayed abreast with P&L status, aiding in financial goal attainment.
- Acquired new business via effective prospecting calls and managing lobby area using face-to-face sales pitch.
- Specialized service and support related to consumer/personal banking with investment product focus.
- Increased client accounts via cultivating superior communication and business relationships; expanded the book of business with proactive and reactive client service, banking product, and leadership strategic planning.
Real Estate Agent
Besmatch Real Estate
Bronx
01.2019 - 09.2011
- Actively monitor market trends, conditions and activities to educate clients on how to market their properties to sell, as well as negotiate pricing for buyers.
- Create and maintain a goal of cold calling/profiling 300 prospects daily, through lead generation skills.
- Collaborate with attorneys, lenders and home inspectors to ensure that terms and agreements, within contract, are executed before closing.
- Prepare and review documents such as exclusive listing agreements, purchase agreements and leases, with prospected clientele.
- Compile list of potential leads using database programing, which assisted in securing 7 transactions in the first 12- month period.
- Excel in public relations, customer follow-up and property management.
- Develop book of business based on referrals and expanding outside of internal network.
Education
Bachelor of Business Administration - Accounting
Iona College, Hagan School of Business
New Rochelle, NY05.2009
Skills
- Lending product expertise
- Process improvement strategies
- Account management
- Documentation and reporting
- Prioritization techniques
- Team leadership
- Regulatory compliance
- Branch support and teamwork
- Regional management
- Loan origination
Noted Achievements
- Top Banker 1st 2nd Quarter 2015 (Downtown Division / Wall Street) – JPMorgan Chase
- Top New Agent 1st Year 2019, over $100,000 in Sales – Besmatch Real Estate
Aptitudes
- Maintains a high-level of professionalism and is dependable while working under pressure and through ambiguity.
- Thinks critically to work through complex processes; expert ability to identify weaknesses and recommend improvements.
- Familiar and practiced in lending and credit application processing.
- Proficient in MS Office Suite (Word, Excel, PowerPoint), G Suite, and in-house CRM banking tools and database software.
Education And Licenses
- Bachelor of Business Administration, Accounting, Iona College, Hagan School of Business, New Rochelle, NY, 05/09
- NYS Real Estate License, Member, NAR / HGAR
Timeline
Real Estate Agent
Besmatch Real Estate
01.2019 - 09.2011
Credit Solutions Associate, Private Banking
Royal Bank of Canada
02.2017 - 12.2018
Chase Private Client Banker & Small Business Specialist
JPMorgan Chase Bank & Co.
04.2015 - 02.2017
Licensed Relationship Banker & Small Business Specialist
JPMorgan Chase Bank & Co.
03.2014 - 04.2015
Specialty Lending Associate
Quorum Federal Credit Union
10.2011 - Current
Licensed Relationship Banker (Series 6/63 – Life and Health Insurance)
JPMorgan Chase Bank & Co.
09.2011 - 03.2014
Bachelor of Business Administration - Accounting
Iona College, Hagan School of Business