Hi, I’m
Andrew Primer
Vallejo,CA
Summary
Authorized to work in the US for any employer Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
12
years of professional experience
Work History
Stiiizy
Assistant Manager
02.2023 - 10.2023
Job overview
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Developed strategy to increase sales and drive profits.
- Reviewed sales and gross profit report to assess company efficiency.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Monitored security to protect employees, customers and property.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Defined clear targets and objectives and communicated to other team members.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Canna-Cali
Assistant Manager
02.2020 - 02.2023
Job overview
- Controlled inventory transactions to reconcile ordering processes with demand forecasts.
- Implemented strategic plans as well as contributed to evaluation and analysis of business objectives.
- Streamlined processes to enhance operational productivity and overall traceability.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Completed efficient daily opening and closing processes to prepare teams and maintain optimal financial controls.
- Oversaw supply restocking, area cleaning and product organization.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Monitored inventory to determine loss points, maintain clear records and strengthen controls.
- Trained team members in successful strategies to meet operational and sales targets.
- Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance.
- Used Bartender, Illustrator, photoshop to create images and layouts for multiple projects.
- Worked with clients to gather and define requirements, establish scopes and managing project milestones.
- Managed design conceptualization, milestones and customer feedback.
- Used Bartender and Illustrator to develop product mockups and prototype designs.
- Completed COA label designs for clients.
- Developed and implemented licensed products for retail sale.
- Worked flexible hours; night, weekend, and holiday shifts.
- Maintained energy and enthusiasm in fast-paced environment.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Established team priorities, maintained schedules and monitored performance.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Cura Leaf
Cannabis Packager
04.2020 - 07.2021
Job overview
- Calibrated machines to maintain required productivity levels and adherence to quality standards.
- Examined incoming materials and compared to documentation for accuracy and quality.
- Accurately measured and weighed packages to review dimensions and verify compliance with specifications.
- Achieved production targets by maintaining high productivity levels and communicating effectively with team members regarding orders and fulfillment.
- Protected materials for transport by correctly packaging products boxes and crates.
- Kept records accurate and current by documenting all movements in company system.
- Prepared orders for shipment by inserting associated paperwork, tagging boxes and scanning barcodes to upload package data to tracking system.
- Conducted in-depth inspections of both incoming and outgoing shipments to support quality assurance goals.
- Decontaminated work areas using sprayers to apply cleaning and disinfecting solutions.
- Minimized waste and reduced volume of packaging materials used to prepare shipments.
- Moved packages to loading area using lift equipment and conveyor systems.
- Prepared orders accurately by processing requests, pulled materials from warehouse, packing boxes, and prepared shipments.
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
HTP Group
Inventory Specialist
07.2015 - 03.2020
Job overview
- Performed data entry and completed proper paperwork.
- Recorded information, shortages and discrepancies to keep records current and accurate.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Maintained UID'S
- Labeled, organized and located inventory items in staging areas or on shelves according to quantity, size or type of material.
- Collaborated with purchasing and production to maintain levels of quality and on-hand inventory.
- Utilized Greenbits to prepare and maintain records and reports of inventories, price lists, shortages, shipments and expenditures.
- Completed scheduled inventory counts and supply audits to track shrinkage and inform purchasing decisions.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
- Adapted to shifting customer demands by strategically implementing and updating purchasing procedures.
- Completed physical inventory counts each month.
- Recorded information, shortages, and discrepancies to keep records current and accurate.
- Monitored and adjusted inventory levels to meet customer needs and demands.
- Analyzed inventory trends to identify and prepare for potential issues and discrepancies.
- Maintained and organized inventory receipts and processed changes to reduce process lags.
- Developed materials to educate staff on proper inventory management techniques.
- Developed and implemented strategies to keep stocks organized and reduce excess inventory.
- Stocked shelves, racks and cases with new or transferred merchandise.
- Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
- Received new stock and input values into computer system.
- Supervised inventory cycle counting processes, accounting and surplus records, product damages and product returns.
- Picked and packed order items.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Kept work areas neat, clean and free from debris.
Sublime Canna
Fulfillment Associate/Invoice Clerk/Procurement Officer
05.2019 - 01.2020
Job overview
- Conferred with clients to explore solutions to identified billing errors and enacted prompt resolutions.
- Investigated and incorporated improved strategies to capture billing data and efficiently process invoices.
- Tracked vendor invoicing to obtain missing paperwork and complete prompt payments.
- Set up new contracts within accounting system and input correct terms for future payments.
- Generated and submitted invoices based upon established accounts receivable schedules and terms.
- Maintained compliance with company safety policies and called violations to attention of management.
- Prepared and organized products , packages, containers and pallets with correct merchandise counts.
- Reviewed daily queue report to confirm all orders were processed within shipping system as scheduled.
- Cross-trained new associates on essential job functions and procedures, including picking and filling orders for all warehouse products.
- Maintained current understanding of pricing structures, market conditions and trends in industry.
- Set up and negotiated contracts to obtain favorable pricing and delivery structures.
- Picked up samples and made them into lots for labs to test.
HTP Group
Shift Lead
09.2016 - 05.2019
Job overview
- Sold flowers, concentrates and edibles in fast-paced environment.
- Restocked supplies and arranged displays.
- Answered questions about medicinal and recreational uses and effects and qualities of different strains.
- Weighed, prepared and packaged different types of products.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
- Greeted customers and helped with product questions, selections, and purchases including in-store and e-service transactions.
- Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Monitored customers for signs of security concerns and escalated issues to management.
- Stocked merchandise, clearly labeling items, arranging according to size or color and preparing attractive displays.
- Assisted customers with signing up for store loyalty programs and provided details about key benefits.
- Increased sales by offering advice on purchases and promoting additional products.
- Assisted customers by answering questions and fulfilling requests.
- Trained new associates on cash register operations including opening, conducting customer transactions and balancing drawer.
- Educated customers on promotions to enhance sales.
- Checked prices for customers and processed items sold by scanning barcodes.
Window Cleaning and Janitorial Service
Custodial Worker
10.2015 - 04.2016
Job overview
- Handled all floor cleaning including sweeping, wet mopping, polishing, buffing, and shampooing of carpets.
- Removed waste from buildings on broad corporate campuses.
- Utilized strong math skills when necessary.
- Remained flexible, adaptable, and punctual.
- Brought forth a friendly, customer-service oriented attitude.
Safelight Auto Glass
Mobile Technician
11.2011 - 11.2011
Job overview
- Replaced windshields and windows in vans, trucks and cars.
- Accepted and processed payments for services.
- Prepared surfaces by sweeping away debris, scrubbing glass and applying chemicals.
- Wrote tickets, updated accounts and closed out work orders.
- Discussed tint and accessories options.
- Applied primer, installed glass and monitored curing.
- Processed returns of glass and moldings.
- Kept work areas organized, clean and free of hazards.
- Provided same level of care and attention to all customers, no matter vehicle value.
- Removed particles such as dirt and loose glass from damaged areas.
- Cut safety glass according to specified patterns and performed precision pattern-making and glass-cutting to custom-fit replacement windows.
- Followed all company policies and protocols, including maintaining safe and clean driving record to complete delivery services.
- Maintained inventory of automotive tools and installation materials.
- Researched and carefully selected delivery routes to maximize on-time performance and customer satisfaction.
- Replaced and adjusted motorized and manual window-raising mechanisms to address damage or worn out parts.
- Cooled or warmed glass to match temperatures and prevent damage caused by extreme differences.
- Inspected glass and vehicles for defects and monitored quality for all completed installations and repairs.
- Applied industry best practices and company quality standards to deliver efficient, timely and quality installation service.
- Oversaw inventory management and purchasing, proactively ordering required quantity of parts and supplies.
- Documented all service records and customer information to foster accuracy.
- Discussed various grades of glass with customers and assisted with choosing optimal glass for individual needs.
- Replaced seals around windows to prevent water leakage and protect surrounding structures.
- Avoided delays or vehicle damage by removing moldings, clips, windshield wipers, screws, bolts and moldings from windshield area.
- Met or exceeded company-defined quality and production goals.
- Obtained windshields and windows for specific makes and models of vehicles, identifying and addressing defects prior to installation.
- Provided quality auto glass installation services, including windshield replacement and crack repair.
Education
Armijo High SchoolFairfield, CA
High school Diploma
06.2009
Skills
- Scheduling and Coordinating
- Customer Relationship Management
- Professional and Courteous
- Staff Training
- Employee Development
- Customer Service
- Adaptability and flexibility
- Inventory management
- Sales expertise
- Organizational skills
- Employee engagement
- Time management
Timeline
Assistant Manager
Stiiizy
02.2023 - 10.2023
Cannabis Packager
Cura Leaf
04.2020 - 07.2021
Assistant Manager
Canna-Cali
02.2020 - 02.2023
Fulfillment Associate/Invoice Clerk/Procurement Officer
Sublime Canna
05.2019 - 01.2020
Shift Lead
HTP Group
09.2016 - 05.2019
Custodial Worker
Window Cleaning and Janitorial Service
10.2015 - 04.2016
Inventory Specialist
HTP Group
07.2015 - 03.2020
Mobile Technician
Safelight Auto Glass
11.2011 - 11.2011
Armijo High School
High school Diploma