Andrew Przybyla

• Adhered to company and insurance client's guidelines in claims processes, estimate writing and claim closures.
• Reviewed data to verify validity of claims and determine case management actions.
• Completed required investigations on referred files within established timeframes.
• Identified and collected evidence and determined value to specific claim to properly assess conditions.
• Complied with company and insurance client's guidelines in claims processes, estimate writing and closing of claims, resulting in effective claim handling.
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• Complied with company and insurance client's guidelines in claims processes, estimate writing and closing of claims.
• Identified and collected evidence and determined value to specific claim to properly assess conditions.
• Conducted claim and estimate re-inspections.
• Investigated claims, conducted field audits, determined losses and reported findings.
• Investigated potentially fraudulent claims with focus on thoroughness, quality and cost control.

Established long-term customer relationships through prompt and courteous service. Resolved customer complaints and adjusted orders. Operated motor vehicles in a safe and efficient manner. Verified loads against shipping papers. Met and surpassed productivity targets and quality standards. Loaded and unloaded merchandise at stores and vendor locations.

• Supervised front desk operations to ensure that all guests received superior customer service from hotel staff.
• Received all incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
• Arranged special accommodations for guests to maintain optimal satisfaction.
• Directed all front desk operations with focus on hotel reputation, staff productivity and operational efficiency.
• Worked with room service, housekeeping, maintenance and security to meet all guest needs.
• Reviewed safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety.
• Handled payment processing duties and provided customers with receipts and proper bills and change.

Served as mentor to junior team member, and trained several new employees in Food and breakfast as well as Front Desk. Increased customer satisfaction by holding true to the Hilton brand standards when interacting with employees and guests. Negotiated solutions for guest and employee issues for a positive outcome for both company and third party. Oversaw Pool maintenance to ensure property maintained ideal conditions. Monitored Food service department to ensure guest satisfaction per brand standard, including completing inventory counts. Certified in ServSafe Standards. Initiated more efficient methods for breakfast setup, ensured product was well stocked to achieve ideal functionality. Assessed financial systems within the property including: M3 Accounting Service, AR invoices, Hotel expense invoices, and EDC Records. Extensive exposure to the Sharesync application including transmitting Month end reports and nightly reports to Corporate.