Summary
Overview
Work History
Education
Skills
Certification
Timeline
Awards
Generic

Andrew Pupava

Clinton Township

Summary

Customer-focused Service Advisor with 5+ years of experience in high-volume automotive dealerships. Skilled in service writing, warranty claims, fleet management, and upselling maintenance packages. Recognized for delivering outstanding CSI scores, resolving complex service issues, and building lasting customer loyalty. Proficient in CDK and Reynolds & Reynolds, with proven success in sales, customer service, and leadership.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Service Advisor

Suburban Ford of Romeo
03.2025 - Current
  • Provide personalized customer service, managing a high volume of daily service appointments.
  • Close out warranty repair orders and coordinate dispatching to ensure timely completion.
  • Collaborate with technicians to prioritize repairs and maximize efficiency.
  • Conduct follow-up calls to ensure customer satisfaction and repeat business.
  • Consistently achieve strong CSI scores and contribute to revenue growth through upselling.
  • Provided exceptional customer service, addressing inquiries and resolving issues efficiently.
  • Coordinated service appointments, optimizing technician schedules for maximum productivity.
  • Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.

Stocker/Receiver

ServUSuccess
01.2018 - Current
  • Stock and merchandise store products following planograms.
  • Provide customer assistance and maintain organized sales floors.

Service Advisor

Moran Chevrolet Inc
04.2023 - 05.2024
  • Assisted 500+ customers monthly with service needs, quotes, recalls, and warranty documentation.
  • Managed repair orders and coordinated with manufacturers, government agencies, and fleet clients.
  • Utilized DocuSign and digital systems to streamline paperwork and customer agreements.
  • Adapted to rapidly changing automotive technologies to ensure accurate service recommendations.
  • Educated customers on vehicle maintenance options, enhancing understanding of services offered.
  • Managed service records using dealership management systems to ensure accuracy and compliance.

Service Advisor

Suburban Ford of Sterling Heights
04.2022 - 04.2023
  • Handled service needs from routine maintenance to major engine and suspension repairs.
  • Managed 30+ warranty/fleet accounts including Auto Integrate, Zurich, Easy Care, and Assurant.
  • Ranked among top advisors in BG product sales and #1 in Subcare package sales for 5 consecutive months.
  • Improved dealership profitability through consistent upselling and customer retention.

Internet Sales Consultant

Suburban Ford of Sterling Heights
11.2021 - 04.2022
  • Managed inbound leads for new and used vehicles across Michigan and out-of-state markets.
  • Guided customers through financing options, trade-ins, and online build configurations.
  • Scheduled and coordinated test drives and purchase appointments, ensuring a seamless buying experience.
  • Consistently exceeded sales targets in a competitive, commission-driven environment.

Customer Service Associate

Home Depot
04.2020 - 11.2021
  • Delivered excellent customer service across multiple departments (Deliveries, Garden, Cashier, Service Desk).
  • Sold the highest number of credit cards in district for multiple months, earning recognition.
  • Coached and trained new hires on customer service and sales techniques.
  • Handled returns, billing issues, and customer complaints both in-store and over the phone.

Education

Economics/Marketing

Macomb Community College
Shelby Charter Township, MI

Skills

  • Service Writing & Warranty Claims
  • Fleet & Warranty Company Management
  • Customer Relations & Retention
  • Sales & Upselling Strategies
  • CDK Reynolds & Reynolds DocuSign
  • Microsoft Office Suite
  • Leadership & Team Collaboration
  • Problem-Solving & Communication

Certification

  • Driver's License
  • Life & Health Insurance License
  • Property & Casualty License

Timeline

Service Advisor

Suburban Ford of Romeo
03.2025 - Current

Service Advisor

Moran Chevrolet Inc
04.2023 - 05.2024

Service Advisor

Suburban Ford of Sterling Heights
04.2022 - 04.2023

Internet Sales Consultant

Suburban Ford of Sterling Heights
11.2021 - 04.2022

Customer Service Associate

Home Depot
04.2020 - 11.2021

Stocker/Receiver

ServUSuccess
01.2018 - Current

Economics/Marketing

Macomb Community College

Awards

Most Cards Sold in District, Home Depot – 2021-06, District Finals Competitor, DECA Business Club – 2019-01

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