Allison Purcell
Houston
Summary
Dynamic Kitchen Manager with a proven track record at Sla Management, excelling in inventory management and team building. Enhanced customer satisfaction through quality control and effective performance evaluations. Cultivated strong supplier relationships, ensuring high-quality ingredients while fostering a collaborative kitchen environment. Recognized for implementing efficient processes that improved service delivery.
Business professional prepared for this role, bringing wealth of experience in strategic planning and operational management. Delivered impactful results through effective leadership and resource optimization. Focused on fostering team collaboration and achieving exceptional outcomes with adaptability and reliability. Skilled in financial management, strategic growth, and customer relations.
Overview
10
10
years of professional experience
Work History
Kitchen Manager
Sla Management
11.2024 - Current
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Checked and tested foods to verify quality and temperature.
- Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
- Enhanced customer satisfaction with attentiveness to dietary restrictions and allergen concerns in menu offerings.
- Developed and maintained professional relationships with suppliers to acquire high-quality ingredients and products with reasonable prices.
- Conducted regular performance evaluations for direct reports to help identify areas for improvement as well as recognizing successes and contributions.
Server/Trainer Coordinator
Texas Roadhouse
03.2015 - Current
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
- Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
- Monitored new server performance and offered continuous support throughout training period.
- Actively participated in team meetings to discuss strategies for increasing efficiency and improving customer experiences.
- Ensured accurate order taking and input into POS systems, reducing errors in food preparation and billing processes.
- Collaborated with kitchen staff to ensure timely delivery of meals, maintaining a high level of guest satisfaction.
Assistant Teacher
Saint Andrew's Catholic School
01.2022 - 11.2024
- Supported student physical, mental, and social development using classroom games and activities.
- Ensured a safe and supportive learning environment by enforcing classroom rules and addressing behavioral issues promptly.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Assisted lead teacher in providing individualized attention to students, resulting in improved academic performance.
- Developed strong rapport with students by demonstrating genuine care for their well-being and academic success.
- Worked with teachers to design lesson plans and coordinate activities for classes.
- Kept records of student progress for teachers and parents and made notes on behavior, grades, comprehension, and personal growth.
- Increased student engagement by incorporating hands-on activities and group projects into the curriculum.
- Implemented differentiated instruction techniques to address diverse learning needs of the students in the class.
- Facilitated small group learning sessions, providing personalized attention to students struggling with course material.
- Fostered positive and supportive classroom atmosphere, encouraging student participation and confidence.
General Store Manager
Surf Style
08.2020 - 01.2022
- Established a positive work environment by fostering open communication and promoting teamwork among employees.
- Managed financial aspects of the store including budgeting, expense tracking, and payroll administration for optimal cost control.
- Optimized store layout to enhance customer flow and maximize revenue from merchandise displays.
- Resolved customer complaints effectively by addressing their concerns promptly while adhering to company policies.
- Conducted regular performance evaluations for team members, providing constructive feedback and guidance for professional development.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Kept inventories accurate with daily cycle counts and regular audits to identify and resolve variances.
- Implemented loss prevention measures, resulting in reduced shrinkage levels and increased store security.
- Monitored competitor activities to identify potential threats or opportunities for growth within the market.
- Cultivated strong relationships with vendors, negotiating favorable terms on product selection, pricing, and delivery schedules.
- Overcame challenges presented by seasonal fluctuations in business by developing innovative sales initiatives tailored to specific months or seasons.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
Owner/Operator Manager
OurTown Landscaping
01.2018 - 02.2020
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Established foundational processes for business operations.
- Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
- Optimized supply chain operations, negotiating with suppliers to ensure timely delivery of high-quality products.
Technician
Naturescape Lawn And Landscape
02.2016 - 02.2018
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
Education
Associate of Arts - Engineering
Bluegrass Community And Technical College
Lexington, KYHigh School Diploma -
Paul Laurence Dunbar
Lexington, KY06-2011
Skills
- Inventory management
- Team building
- Customer service
- Quality control
- Performance evaluation
- Time management
- Problem solving
- Team collaboration
- Multitasking and organization
- Operations management
Timeline
Kitchen Manager
Sla Management
11.2024 - Current
Assistant Teacher
Saint Andrew's Catholic School
01.2022 - 11.2024
General Store Manager
Surf Style
08.2020 - 01.2022
Owner/Operator Manager
OurTown Landscaping
01.2018 - 02.2020
Technician
Naturescape Lawn And Landscape
02.2016 - 02.2018
Server/Trainer Coordinator
Texas Roadhouse
03.2015 - Current
Associate of Arts - Engineering
Bluegrass Community And Technical College
High School Diploma -
Paul Laurence Dunbar
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