Andrew Purslow
Centennial,Colorado
Summary
Hardworking College Student seeking employment. Technologically adept, offering experience with many different information technology skills, office technology programs, and advanced computer skills. My skill set encompasses troubleshooting, soft skills, and professionalism. I am proud to hold official certifications in 3 Google Professional IT courses, showcasing my expertise in computer hardware, software, and troubleshooting techniques. Currently studying for the CompTia A+ exam focusing on foundational IT skills, hardware and software troubleshooting.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Distribution Coordinator
Paragon 28
11.2021 - Current
- Provided technical support for warehouse management systems and inventory control software.
- Troubleshooted and cleaned hardware related to distribution operations.
- Analyze data to optimize distribution processes and improve efficiency.
- Demonstrated excellent leadership skills to teach new employees frozen tissue returns as well as harder tissue kits.
Cardmember service Representative
US Bank
10.2019 - 10.2021
- Demonstrated exceptional customer service
- Resolved customer inquiries related to password resets and online app services over the phone, ensuring a high level of customer satisfaction.
- Managed and tracked fraud service requests using ticketing systems, ensuring timely resolution and follow-up.
- Assisted with other inquiries for example, lost cards, statement inquiries, adding others to the account etc
- Used problem solving skills to get to a resolution in a timely manner.
Dr Dish Fulfillment call center rep
Dish Network
03.2018 - 08.2019
- Currently part of the first ever fulfillment group at Dish Network
- Developed exceptional attendance record with special attention to Punctuality
- Assisted Technicians in the field whose roles were to fix Samsung appliances
- Would set up appointments for customers to have their samsung appliances fixed in a quick and timely manner
- Gave very friendly customer service to each and every customer
- Created communication Strategies to meet client objectives
- Previously was a Subject Matter Expert in the department.
Technical Support Representative
Dish Network
07.2017 - 03.2018
- Documented Repair processes and helped streamline procedures for future technical support actions
- Helped Customers Troubleshoot and fix Technical issues with receivers and other company equipment
- Demonstrated Outstanding Friendly Customer Service skills
- Supported Dish customers having data connectivity issues assisting with troubleshooting steps and rebooting of hardware, software updates and more.
Nutritional Service Worker
Porter Adventist Hospital
11.2016 - 07.2017
- Would greet hospital patients by providing in room, room service and exceptional softskills.
- Maintained accurate documentation and reporting for compliance with dietary regulations and standards.
- Managed and processed patient meal requests using a ticketing system to ensure timely and accurate delivery.
- Coordinated with kitchen staff to prioritize orders based on dietary needs and preferences.
Education
AAS Computer Support -
Arapahoe Community College
Littleton, CO09.2024
Diploma with honors in Japanese language -
Castle View High School
Castle Rock, CO05.2011
Skills
- Ability To Work with Teams
- Communication Skills
- Computer Skills
- Customer Service
- Active Directory
- Windows Powershell
- Windows, Mac and Linux OS
- Desktop Support
- Network Troubleshooting Experience
- Tech-Savvy Troubleshooting
- Critical Thinking
- Ticketing Systems Knowledge
Websites
Certification
Google IT support Certificate
.Operating Systems And You: Becoming A Power User.
.The Bits And Bytes Of Computer Networking.
.Operating Systems And You Becoming A Power User.
Timeline
Distribution Coordinator
Paragon 28
11.2021 - Current
Cardmember service Representative
US Bank
10.2019 - 10.2021
Dr Dish Fulfillment call center rep
Dish Network
03.2018 - 08.2019
Technical Support Representative
Dish Network
07.2017 - 03.2018
Nutritional Service Worker
Porter Adventist Hospital
11.2016 - 07.2017
AAS Computer Support -
Arapahoe Community College
Diploma with honors in Japanese language -
Castle View High School
Google IT support Certificate
.Operating Systems And You: Becoming A Power User.
.The Bits And Bytes Of Computer Networking.
.Operating Systems And You Becoming A Power User.
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