Andrew Quarles
Avon Park,FLORIDA
Summary
Proven Unit Secretary at AdventHealth Sebring, adept in HIPAA compliance and patient care coordination, significantly improved patient satisfaction. Leveraging strong organization and critical thinking, I excel in fast-paced environments, demonstrated by streamlining patient flow and enhancing confidentiality measures. My collaborative approach and commitment to excellence drive positive outcomes and team efficiency.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Unit Secretary
AdventHealth Sebring
02.2008 - Current
- Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed incoming calls and directed to appropriate department.
- Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.
- Contributed to positive patient experiences by greeting visitors, providing directions, and addressing inquiries professionally.
- Supported hospital compliance efforts by adhering to privacy policies and HIPAA regulations when handling sensitive patient information.
- Maintained rapport with physicians, nurse,s and other healthcare personnel.
- Assisted with the training and onboarding of new unit secretaries, sharing expertise and best practices to ensure their success in the role.
- Improved unit workflow by effectively prioritizing tasks and collaborating with team members to complete assignments in a timely manner.
- Consistently met deadlines for completing administrative tasks while managing competing priorities during high-pressure situations on the unit floor.
- Maintained patient confidentiality in line with HIPAA regulations.
- Scheduled appointments and maintained department master calendar to facilitate efficient patient flow.
- Transcribed doctors' medication orders, lab test requests, and care plans.
- Ensured accuracy of medical documentation by meticulously transcribing physician orders and verifying information with nursing staff as needed.
- Upheld a high standard of patient service by addressing concerns and resolving issues in a timely, empathetic manner.
- Provided information for patient admissions and discharges to foster timely processing.
- Boosted staff morale through clear communication, professionalism, and collaboration in daily activities across various roles within hospital settings.
- Optimized patient flow through unit by effectively managing bed assignments and transfers.
- Enhanced patient confidentiality by diligently adhering to HIPAA regulations in all communications and record handling.
- Improved departmental communication with efficient handling of phone calls and messages.
- Increased efficiency in patient care, organizing charts and medical records for easy access.
- Streamlined admission process for patients, reducing wait times and improving overall satisfaction.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Performed various administrative tasks by filing, copying and faxing documents.
Assistant Manager
McDonald's
10.2005 - 11.2007
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
- Analyzed sales data to identify trends and adjust inventory orders accordingly.
- Enhanced team productivity by streamlining operational processes.
- Oversaw daily operations to maintain store cleanliness and organization.
- Facilitated team-building activities, enhancing team cohesion and morale.
- Engaged with customers to gather feedback, using insights to improve service and product offerings.
- Optimized scheduling to ensure adequate staffing during peak hours, improving service efficiency.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Education
Certificate Of Technical Studies - Law Enforcement
South Florida State College
Avon Park, FL08.1999
High School Diploma - High School Teaching
Hardee Senior High
Wauchula, FL06.1987
Skills
- Incoming call reception
- Customer service
- Strong organization
- Telephone reception
- Incoming call management
- HIPAA compliance
- Patient chart maintenance
- Unit secretary training
- Appointment scheduling
- Medical records maintenance
- Nursing station operations
- Clinical support
- Patient data confidentiality
- Patient records maintenance
- Professional telephone etiquette
- Conflict resolution techniques
- Detail-oriented approach
- Patient confidentiality practices
- Document management
- Training and coaching
- Medical transcription
- Electronic recordkeeping
- Patient database updates
- Patient reception
- Healthcare resource coordination
- Call light responses
- Follow-up appointment scheduling
- Nursing unit operations
- Medical terminology proficiency
- Phone reception
- Computer proficiency
- Critical thinking
- Data entry
- Time management
- Collaboration and teamwork
- Medical terminology
Accomplishments
1) Received green hat award at Management training for McDonald’s company.
2) Received a 98% on Food Safety test.
Certification
Heartsaver CPR certification
Timeline
Unit Secretary
AdventHealth Sebring
02.2008 - Current
Assistant Manager
McDonald's
10.2005 - 11.2007
Certificate Of Technical Studies - Law Enforcement
South Florida State College
High School Diploma - High School Teaching
Hardee Senior High
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