Andrew Quintero
Los Angeles,CA
Summary
Professional, skilled in crafting high-quality beverages and providing exceptional customer service. Strong focus on teamwork, ensuring smooth operations and meeting customer needs efficiently. Adaptable and reliable, ready to excel in fast-paced environments. Expertise in coffee preparation, machine maintenance, and inventory management, with friendly and approachable demeanor.
Overview
3
3
years of professional experience
Work History
Barista
The Coffee Bean and Tea Leaf
11.2023 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Maintained regular and consistent attendance and punctuality.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Controlled line and crowd with quick, efficient service.
Server
Buffalo Wild Wings
07.2021 - 03.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
Education
High School Diploma -
Woodrow Wilson Senior High
Los Angeles, CA06-2020
Skills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Problem-solving
- Cash handling
- Active listener
- Cleanliness
- Exceptional customer service
- Adaptive and creative
- Cash register operation
- Decision-making
- POS systems
- Quality control
- Inventory management
- Performance improvement
- Fluent In Spanish
Languages
Spanish
Native or Bilingual
Timeline
Barista
The Coffee Bean and Tea Leaf
11.2023 - Current
Server
Buffalo Wild Wings
07.2021 - 03.2023
High School Diploma -
Woodrow Wilson Senior High
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