Andrew Quintero
Los Angeles,CA
Summary
Professional, skilled in crafting high-quality beverages and providing exceptional customer service. Strong focus on teamwork, ensuring smooth operations and meeting customer needs efficiently. Adaptable and reliable, ready to excel in fast-paced environments. Expertise in coffee preparation, machine maintenance, and inventory management, with friendly and approachable demeanor.
Overview
3
3
years of professional experience
Work History
Barista
The Coffee Bean and Tea Leaf
11.2023 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Maintained regular and consistent attendance and punctuality.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Controlled line and crowd with quick, efficient service.
Server
Buffalo Wild Wings
07.2021 - 03.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
Education
High School Diploma -
Woodrow Wilson Senior High
Los Angeles, CA06-2020
Skills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Problem-solving
- Cash handling
- Active listener
- Cleanliness
- Exceptional customer service
- Adaptive and creative
- Cash register operation
- Decision-making
- POS systems
- Quality control
- Inventory management
- Performance improvement
- Fluent In Spanish
Languages
Spanish
Native or Bilingual
Timeline
Barista
The Coffee Bean and Tea Leaf
11.2023 - Current
Server
Buffalo Wild Wings
07.2021 - 03.2023
High School Diploma -
Woodrow Wilson Senior High
Similar Profiles
Stephanie TumlosStephanie Tumlos
Barista Manager at COFFEE BEAN AND TEA LEAFBarista Manager at COFFEE BEAN AND TEA LEAF
Emily MorlanEmily Morlan
Barista at Coffee Bean And Tea LeafBarista at Coffee Bean And Tea Leaf
HARWINDER SINGHHARWINDER SINGH
Chef at Coffee Bean and Tea LeafChef at Coffee Bean and Tea Leaf