Andrew Quiroz
Sylmar,CA
Summary
At Botas Padilla, I excelled in enhancing customer satisfaction and sales through expert relationship building and strategic upselling, leveraging my problem-solving and sales strategy skills. My proactive approach led to a noticeable increase in repeat business, underpinning my commitment to exceptional service and teamwork. Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies. Accomplished Supervisor focused on meeting customer expectations and achieving company goals. Drives success by directing high-producing teams while developing lasting employee rapport. Exceptional knowledge of cost-reduction methods and streamlining production processes. Energetic Supervisor successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success.
Overview
5
5
years of professional experience
Work History
Lead
Botas Padilla
San Fernando, CA
06.2020 - Current
- Supervised Production employees.
- Serves as frontline leader between processing and packaging personnel.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Coordinates change over with process operators and packaging personnel.
- Properly completes all documentation and reports.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to effectively build rapport and lasting relationships.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Delivered compelling presentations at industry conferences, establishing thought leadership within the field.
- Devised successful product launches by overseeing end-to-end project management from conception to execution.
Education
Sylmar High School
Sylmar, CA06.2013
Skills
- Teamwork and Collaboration
- Problem-solving skills
- Time Management
- Multi-tasking strength
- Listening Skills
- Problem-Solving
- Excellent people skills
- Reliable and punctual
- Goal-Oriented
- Exceptional customer service
- Relationship Building
- Cash Handling
- Outgoing Personality
- Flexible Schedule
- Money Handling
- Stocking and Receiving
- Cash Register Operation
- Verbal/written communication
- Conflict Resolution
- Store Opening and Closing
- Sales expertise
- Product Sales
- Customer Needs Assessment
- Complex Problem-Solving
- Sales Strategies
- Merchandising knowledge
- Upselling
- Professional Demeanor
- Sales Training
- Strategic Planning
Languages
Spanish
Full Professional
Timeline
Lead
Botas Padilla
06.2020 - Current
Sylmar High School