Andrew Ralls
Jackson,TN
Summary
Dynamic ATM Field Service Technician with a proven track record at Payment Alliance International, excelling in electrical troubleshooting and critical thinking. Enhanced operational efficiency through process improvements, reducing service call response times. Adept at managing inventory and training teams, ensuring high-quality service and reliability in field operations.
Overview
15
15
years of professional experience
Work History
ATM Field Service Technician
Payment Alliance International
03.2019 - Current
- Diagnosed and repaired ATM hardware and software malfunctions to ensure operational efficiency.
- Conducted routine maintenance checks on ATMs, enhancing uptime and reliability of machines.
- Collaborated with cross-functional teams to resolve technical issues and streamline service processes.
- Trained junior technicians on troubleshooting techniques and equipment handling best practices.
- Implemented process improvements that reduced service call response times by optimizing technician schedules.
- Managed inventory of spare parts, ensuring timely availability for repairs and minimizing downtime.
- Efficiently troubleshot and repaired ATM equipment to cut company costs and maximize productivity.
Construction Manager
Self-employeed
01.2010 - Current
- Build and install props and equipment for special events. From basic photo walls, bars, complete green rooms up to and including restoring an airstream trailer used as dress room
- Oversaw project schedules, ensuring timely completion of construction milestones.
- Oversaw successful completion of multiple projects simultaneously, prioritizing tasks based on urgency and importance.
- Collaborated closely with clients to ensure project objectives were met, maintaining transparent communication throughout the process.
- Established a reputation for excellent crisis management skills when unexpected issues arose during construction, quickly developing solutions to minimize project delays.
Haunted House Mananger/Building Supervisor
GRI Inc
07.2010 - 11.2020
- Installed, maintained, designed sensor and computer control pneumatic effects
- Supervised daily building operations, ensuring compliance with safety regulations and operational standards.
- Managed maintenance schedules, coordinating contractors for timely repairs and upkeep of facilities.
- Led team of maintenance staff, providing training and mentoring to enhance skills and performance.
Education
High School Diploma -
Bolingbrook High School
Bolingbrook, ILSkills
- Electrical troubleshooting
- Network connectivity
- Hardware installation
- System upgrades
- Equipment Repair
- Diagnostic testing
- ATM maintenance
- Field service operations
- Cash handling expertise
- Security awareness
- Critical thinking
- Problem-solving
Timeline
ATM Field Service Technician
Payment Alliance International
03.2019 - Current
Haunted House Mananger/Building Supervisor
GRI Inc
07.2010 - 11.2020
Construction Manager
Self-employeed
01.2010 - Current
High School Diploma -
Bolingbrook High School
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