Andrew Ramirez
Colton,CA
Languages
Spanish
Professional Working
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Outside sales specialist with strength in negotiations, e-commerce and customer service. Excellent interpersonal and time management skills. Organized and proactive Customer Service Sales Specialist thrives on meeting challenging goals and exceeding customer expectations. Highly motivated, independent worker with excellent problem-solving and analytical skills.
Overview
28
28
years of professional experience
Work History
Customer Service and Sales Representative
Murrieta Housekeeping
05.2009 - Current
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Computed total costs and profit requirements for customer sales to provide accurate pricing.
- Visited customer locations to evaluate requirements, demonstrate product offerings and propose strategic solutions for diverse needs.
- Handled customer inquiries and high volume calls to solve billing and ordering problems, independently resolving [Number]% of issues.
- Built client list and strengthened customer relationships through consistent communication via phone and internet.
- Informed customers of sales and promotions to build customer base, boost traffic and increase customer loyalty.
- Collaborated with vendor representatives and company customers to set up optimal delivery schedules.
- Established fair pricing structures and finalized contracts to complete purchase agreements with customers.
Customer Service Representative, Dispatcher
IE Towing
01.2016 - 01.2020
- Maintained updated and detailed records of calls in physical and electronic database.
- Increased area coverage by [Number]% through effective scheduling and detailed location monitoring.
- Directed dispatching, routing and tracking of [Number] fleet vehicles.
- Evaluated and adjusted over [Number] routes based on daily needs, available workers, traffic hazards and weather conditions.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Provided primary customer support to internal and external customers.
- Responded to customer requests for products, services and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Customer Service Sales Representative
Toyota Motor Manufacturing
05.1999 - 12.2009
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Computed total costs and profit requirements for customer sales to provide accurate pricing.
- Visited customer locations to evaluate requirements, demonstrate product offerings and propose strategic solutions for diverse needs.
- Established fair pricing structures and finalized contracts to complete purchase agreements with customers.
- Delivered superior customer service to retain existing customers and attract future customers.
- Built client list and strengthened customer relationships through consistent communication via phone and internet.
- Worked independently with minimal supervision.
- Built relationships with customers and community to promote long term business growth.
Education
High School Diploma -
Arlington High School
Riverside California06.1997
No Degree - Business Administration And Management
University of Riverside
Riverside, CA01.2000
Skills
- Business Growth and Retention
- Contract Negotiation Expertise
- Windows Vista
- Shipping Coordination
- Job Bidding
- Mobility Devices
- Website Navigation
- B2B Sales and Service
- Contact Management Systems
- Promote Products
- Online Chat
Timeline
Customer Service Representative, Dispatcher
IE Towing
01.2016 - 01.2020
Customer Service and Sales Representative
Murrieta Housekeeping
05.2009 - Current
Customer Service Sales Representative
Toyota Motor Manufacturing
05.1999 - 12.2009
High School Diploma -
Arlington High School
No Degree - Business Administration And Management
University of Riverside
Similar Profiles
Michael O'DonovanMichael O'Donovan
Long Term Substitute Teacher at Murrieta Mesa / Vista Murrieta High SchoolLong Term Substitute Teacher at Murrieta Mesa / Vista Murrieta High School
Murielle LaguerreMurielle Laguerre
Cabana Bay Beach Resort at Housekeeping/housekeeping, supervisorCabana Bay Beach Resort at Housekeeping/housekeeping, supervisor
Natalia Nolasco-TentleNatalia Nolasco-Tentle
Nursing Assistant Trainee at Murrieta Health And Rehabilitation CenterNursing Assistant Trainee at Murrieta Health And Rehabilitation Center
Kevin MooreKevin Moore
Volunteer at MaryvaleVolunteer at Maryvale
Domonic JonesDomonic Jones
Sergeant at US ArmySergeant at US Army