Andrew Ramirez
Katy,TX
Summary
Experienced professional with 7+ years in retail management, exceptional customer service, warehouse management, and shipping/receiving. Proven track record of achieving results. Additionally, possesses 4+ years of pest control experience and knowledge.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Pest Control Technician
Quality Bugbusters
Sugarland
08.2020 - Current
- Conducted interior and exterior applications of insecticides, herbicides, rodenticides, growth regulators and other products using hand or power sprayers, dusters and foggers.
- Completed detailed reports after each job detailing the work completed along with any recommendations made.
- Identified potential entry points for pests and sealed them off with caulking or other materials.
- Responded promptly to emergency calls related to severe pest problems during evenings, weekends or holidays when necessary.
- Maintained knowledge and adhered to state rules and regulations.
- Worked independently to manage daily schedules and route planning efficiently.
- Maintained accurate records of treatments applied, pests encountered, and customer interactions for regulatory compliance.
- Managed customer service inquiries and complaints.
- Provided customer service support to clients.
Warehouse Worker - Assembly
U.S.A Sports
Houston
03.2020 - 08.2020
- Prepping plates and items that were to be used in the assembly process for workflow.
- Loaded and unloaded trucks with hand-trucks, pallet jacks, and forklifts.
- Assembled orders according to customer requests.
- Reviewed work orders before starting work to determine necessary materials and meet deadlines.
- Cleaned empty storage areas to achieve proper sanitation regulations and make area fit for future use.
- Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
DELIVERY DRIVER
Pizza Hut
Houston
12.2019 - 02.2020
- Read maps and follow written or verbal geographic directions.
- Ensured accurate completion of all paperwork associated with deliveries.
- Drove safely in all weather conditions including rain, snow, sleet, ice.
- Resolved customer complaints in a professional manner while maintaining positive relationships with clients.
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Adhered to all applicable traffic laws while driving delivery vehicle.
- Inspected delivery vehicle to ensure optimal safety and performance prior to each trip.
- Issued receipts, refunds, credits or change due to customers.
- Managed customer service inquiries and complaints.
- Provided customer service support to clients.
- Provided exceptional customer service to ensure satisfaction.
TEAM MEMBER
Jack In the Box
Houston
08.2019 - 10.2019
- Managed and processed various forms of payment including cash, check, credit cards, vouchers, and automatic debits
- Provided efficient customer service by issuing receipts, refunds, credits, and change to customers.
- Conduct cash audits at the start of shifts to verify accurate amounts and sufficient change.
- Monitored expiration dates on food items for freshness assurance.
- Greeted customers upon entering the store with friendly demeanor.
- Maintained a clean and organized work area throughout shift.
- Participated in team meetings to discuss strategies for improvement.
- Provided customer service support to ensure satisfaction.
DELIVERY DRIVER
San Jacinto Deli Provisions
Katy
04.2019 - 06.2019
- Comply with traffic laws and adhere to established traffic and transportation protocols.
- Inspected and maintained vehicle supplies and equipment including gas, oil, water, tires, lights, and brakes to ensure optimal working condition.
- Presented bills and receipts and collected payments for goods delivered or loaded.
- Verified inventory loads against shipping papers
- Monitored and handled all cash collected from deliveries
- Maintained records of vehicle logs, cargo records, and billing statements in compliance with regulations.
- Read maps and follow written or verbal geographic directions.
WAREHOUSE SUPERVISOR
Trinity Hardwood Distributors
Houston
10.2014 - 03.2019
- Loaded flatbed delivery trucks safely and efficiently with materials utilizing a sit-down forklift, ensuring compliance with DoT Rules and Regulations.
- Supervised workers performing product receiving, storing, testing, and shipping activities.
- Conducted interviews, made selections, and provided training for warehouse and supervisory staff.
- Implemented warehouse safety and security activities
- Issued shipping instructions and provided routing information for coordinating delivery times and locations
- Assessed and evaluated the physical conditions of warehouses, vehicle fleets, and equipment to determine necessary actions for testing, maintenance, repairs, or replacements.
- Scheduled and monitored air and surface pickup, delivery, or distribution of products or materials.
- Monitored and tracked merchandise throughout transit, expediting shipments as needed
- Provided leadership to motivate staff members to achieve performance goals.
- Conducted training sessions for new employees on proper use of equipment and safety protocols.
- Enforced company policies related to employee conduct in the workplace.
Education
High School Diploma -
South Houston High School
Houston, TX07.2010
Skills
- Microsoft Word proficiency
- Typing speed: 55 WPM
- Pest Removal
- Reporting and documentation
- Team Oversight
- Vehicle Maintenance
- Safety Protocols
- Effective team management
- Valid Texas driver's license
- Customer service representation
- Customer Service and Engagement
- Retail sales customer service
- Site Management
- Project Management
- Department management
- Escalation management
- Order Preparation
- Shipping and receiving
- Warehouse Safety
- Heavy Equipment Operation
- Forklift Operation
Certification
Certified Pesticide Applicator
Languages
English
Professional
Spanish
Limited
References
References available upon request.
Timeline
Pest Control Technician
Quality Bugbusters
08.2020 - Current
Warehouse Worker - Assembly
U.S.A Sports
03.2020 - 08.2020
DELIVERY DRIVER
Pizza Hut
12.2019 - 02.2020
TEAM MEMBER
Jack In the Box
08.2019 - 10.2019
DELIVERY DRIVER
San Jacinto Deli Provisions
04.2019 - 06.2019
WAREHOUSE SUPERVISOR
Trinity Hardwood Distributors
10.2014 - 03.2019
High School Diploma -
South Houston High School