Kim Hema
Hollis,USA
Summary
Dynamic professional with a strong background in patient care services at Northwell Health, excelling in communication and organization. Proven ability to enhance customer experiences and manage appointments efficiently. Skilled in Microsoft Office and known for a calm demeanor in high-pressure situations, ensuring dependable support and exceptional service delivery.
Overview
13
13
years of professional experience
Work History
Patient care services
Northwell Health Orlin and Cohen orthopedic office
Rockville Center, NY
06.2022 - Current
- Help patients fill medications, write doctors notes.
- Answering emails while calling patients and pharmacy, filling prior auth via cover my meds for patients.
- Help communicating between doctors, patients and nurses.
Video repair Representative
Charter communications
Flushing, New York
08.2021 - 03.2022
- Assisted customers with bill payments and provided company policy information to strengthen relationships.
- Documented repair processes and customer interactions in the system.
- Resolved issues by resetting and rebooting receivers and equipment after outages or damages.
- Delivered exceptional customer service while efficiently managing multiple tasks.
Check in agent
WFS/CATHY PACIFIC AIRLINES
JFK Airport
08.2019 - 06.2021
- Document check for all passengers, i make sure all baggage is up to company policy in weight and packaging, while making sure all customer are well taken care of and have the best experience they can.
- I love making a positive impact on the customer day and trivial experience.
Home heath aid
Special Touch Home Care
Brooklyn, NY
05.2017 - 07.2019
- I helped the elderly take care of their daily activities that they can’t perform on their own.
- I made appointments for doctors, therapy and other outings.
- I reminded them when it was time to take their medications and helped when needed, also helped with daily tasks such as laundry and groceries.
- I provided company, a safe and friendly environment for the elderly.
Teller
Pay-o-maticc
Jamaica, NY
12.2015 - 12.2016
- I Cashed checks, paid bills, send western union, and also took in boots from the city on a daily basis.
- We also build strong client tell on a daily basis.
- Multitasking played a major role in our job.
Cashier
Dunkin Donuts
JFK Airport
03.2013 - 01.2015
- Handle money on a daily basis and interaction with customers on a daily basis.
- Maintained cleanliness and organization of work area to ensure a welcoming environment.
- Collaborated with team members to maintain smooth operations during peak hours.
- Prepared and served meals following safety and sanitation guidelines.
- Assisted in inventory management and restocking supplies as needed.
- Served meals to customers in a friendly and courteous manner.
Education
GED -
Martin Van Buren High School
Queens Village, NY06-2007
Associate of Applied Science - Medical Billing And Coding
Berkeley College
New York (City), NYSkills
- Excellent communication skills
- Highly organized
- Attention to detail
- Microsoft Office
- Excel
- Customer support
- Energetic
- Appointment scheduling
- Typing 35 WPM
- enthusiastic
- Team player
- Calm demeanor during stressful situations
- Dependable and responsible
Timeline
Patient care services
Northwell Health Orlin and Cohen orthopedic office
06.2022 - Current
Video repair Representative
Charter communications
08.2021 - 03.2022
Check in agent
WFS/CATHY PACIFIC AIRLINES
08.2019 - 06.2021
Home heath aid
Special Touch Home Care
05.2017 - 07.2019
Teller
Pay-o-maticc
12.2015 - 12.2016
Cashier
Dunkin Donuts
03.2013 - 01.2015
GED -
Martin Van Buren High School
Associate of Applied Science - Medical Billing And Coding
Berkeley College