Andrew Raynal
Scotts Valley,CA
Summary
Enthusiastic and reliable, takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
4
4
years of professional experience
Work History
Server
Zeldas on the Beach
06.2020 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
Food Runner
Zeldas on the Beach
06.2020 - Current
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
- Supported efficient restaurant operations by consistently restocking supplies as needed throughout shifts.
- Provided exceptional customer service by attentively listening to guests'' concerns and addressing them accordingly.
- Managed food presentation before delivery, ensuring all dishes met quality standards.
- Assisted in training new food runners, improving team efficiency and service quality.
Busser
Zeldas on the Beach
06.2020 - Current
- Reset and cleaned tables quickly to prepare for new customers.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
- Trained new staff in bussing and cleaning procedures.
- Maintained high levels of cleanliness throughout shifts, contributing to overall restaurant presentation.
- Collaborated with fellow bussers and servers to create an efficient flow during peak hours.
- Demonstrated attention to detail when setting tables according to restaurant standards.
- Streamlined closing procedures, enabling restaurant to close on time by efficiently cleaning and organizing dining area.
Education
High School Diploma -
Soquel High School
Soquel, CA05.2021
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Memory retention
- Cleanliness standards
- Safe Food Handling
- Menu Memorization
- Food Running
- High-volume dining
- Sales Techniques
- Order Accuracy
- Supply Restocking
- Table Bussing
- Food sales and promotion
- Reliable and Responsible
- Adaptable and Flexible
- High Energy and Stamina
- Problem-Solving
- Relationship Building
- Attention to Detail
- Teamwork and Collaboration
- Effective Communication
- Time Management
- Conflict and Complaint Resolution
- Cleaning and sanitizing
- Food and Beverage Service
- Ability to Lift 30 Pounds
- Upselling
Timeline
Server
Zeldas on the Beach
06.2020 - Current
Food Runner
Zeldas on the Beach
06.2020 - Current
Busser
Zeldas on the Beach
06.2020 - Current
High School Diploma -
Soquel High School
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