Andrew R. Clifton
Tampa,FL
Summary
Experienced and dedicated business professional seeking the opportunity as a Team Leader, where I can use my knowledge for employee growth and company expansion.
Overview
14
14
years of professional experience
Work History
FedEx Ground Driver
MOJO Logistics Inc
Palmetto, Florida
01.2023 - Current
- Vehicle Operation: Safely and efficently drive a delivery vehicle to transport packages to various locations within your assigned area
- Customer Interaction: Offer exceptional customer service by delivering packages with a courteous and professional demeanor
- Technology Use: Utilize scanning technology and electronic devices to track and document delivery information accurately
- Regulatory Adherence: Follow all traffic laws safety regulations, and company policies while operating the vehicle
FedEx Ground Driver
Bonhheur P&D Inc
Dover, New Jersey
01.2021 - 01.2023
- Conducted pre-trip inspections of vehicles to ensure safety and compliance with regulations.
- Maintained accurate log books according to DOT regulations.
- Loaded and unloaded cargo from trucks in a safe manner.
Call Center Assistant Manager
Lakeland Bank
Oak Ridge, New Jersey
01.2020 - 01.2021
- Supervised over 15 members of call center team to ensure prompt response to customer inquiries and disputes
- Supported and guided the call center team in achieving set goals each quarter
- Ensured compliance with established procedures and regulations
- Conducted interviews, hiring, training, and performance management in line with company policies and laws
- Provided ongoing leadership and feedback to enhance team members development and performance
- Reviewed recorded phone calls to monitor and coach team members
- Analyzed call reports to optimize staffing based on call volume
- Focused on motivating the team and fostering exceptional interpersonal skills
- Member of the Lakeland Bank L.E.A.D Program – 2021 and Diversity & Inclusion Council
Financial Service Provider
Lakeland Bank
Oak Ridge, New Jersey
01.2011 - 01.2020
- Provided comprehensive customer support for financial services, including online banking, fraudulent transactions, debit card issues, and account maintenance
- Processed consumer loans, personal, and business credit card applications
- Consistently achieved quarterly sales targets since 2012
- Conducted competitive analysis of major banks to provide updated reports for management
- Collaborated with the Marketing Team to create Photoshop designs for promotions and incentives
- Winner of the Lakeland Bank “CEO” Award Winner – 2016, Lakeland Bank’s “Finest” Award – 2015, Lakeland Bank Certificate of Appreciation – 2014
- Featured in Lakeland Bank's 2014 'Pop Money' commercial for mobile banking
Education
BFA - Graphic Design and Multimedia Arts
Centenary University
Hackettstown, NJSkills
- Adobe Creative Suite
- Illustrator
- Photoshop
- InDesign
- Dreamweaver
- Flash Animation
- Lightroom
- Type Tool
- Newtek Lightwave 3D
- Corel Painter
- QuarkXPress
- Microsoft Suite
- Word
- Excel
- PowerPoint
- Salesforce
- NMLS (Nationwide Mortgage Licensing System & Registry Certified 2012-2021
Skills - Relevantpersonalskills
- Adobe Creative Suite: Illustrator, Photoshop, InDesign, Dreamweaver, Flash Animation, Lightroom
- Other Graphics Software: Type Tool, Newtek Lightwave 3D, Corel Painter, QuarkXPress
- Microsoft Suite: Word, Excel, PowerPoint
- Salesforce
- NMLS (Nationwide Mortgage Licensing System & Registry Certified 12/12-12/21)
Timeline
FedEx Ground Driver
MOJO Logistics Inc
01.2023 - Current
FedEx Ground Driver
Bonhheur P&D Inc
01.2021 - 01.2023
Call Center Assistant Manager
Lakeland Bank
01.2020 - 01.2021
Financial Service Provider
Lakeland Bank
01.2011 - 01.2020
BFA - Graphic Design and Multimedia Arts
Centenary University