Salesforce
Andrew Reagan
Coordinator
Round Rock,TX
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
19
19
years of professional experience
4
4
years of post-secondary education
Work History
Operations Manager
Hagbros Precision
Hutto, TX
03.2023 - 02.2024
- Played pivotal role in enhancing productivity, efficiency, and quality by developing operational standards, defining leadership roles, and refining job planning processes
- Efforts led to more accurate job scheduling, improved staff management, and effective ERP system utilization
- Focused on identifying and training top performers for operational leadership, which increased departmental autonomy and decision-making
- By collaborating with Sales Engineering team, enhanced job entry procedures in ERP system, leading to 95% on-time delivery rate, 9% reduction in scrap, and a16% increase in overall revenue.
- Developed systems and procedures to improve operational quality and team efficiency.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
Sr. Project Coordinator
Keller Williams Realty International (Corporate/Franchisor)
Austin, TX
03.2014 - 08.2022
- Orchestrated digital transformation and enhanced educational systems through implementation of Litmos LMS
- Leadership in introducing Live Stream Studio led to remarkable increase in viewership and, ultimately, revenue
- Work was recognized in Training Magazine's "Top 125 Training Organizations" from 2015 through 2017
- Proficient in wide range of technologies, from Adobe Articulate to advanced streaming platforms, and possess strong track record in content management, performance support, and utilizing Adult Learning Principles
- Adaptability, attention to detail, and proficiency in SEO, analytics, and ADA compliance underpin success in fostering organizational efficiency and growth
- With extensive experience in event planning, API integration, and cross-departmental collaboration, excel in optimizing systems and processes, ensuring seamless teamwork, and managing complex technical ecosystems.
- Improved client satisfaction with timely updates and transparent communication throughout project lifecycle.
- Assembled manuals for team usage from vendor-supplied product data sheets and submittal information.
Customer Service Manager
Keller Williams Realty International (Corporate/Franchisor)
Austin, IN
01.2007 - 03.2014
- Led establishment of full-service call center for leading real estate firm, securing funding and overseeing design and implementation
- Improved operations through data-driven decisions, developed support content and mentored high-performing team
- Implemented advanced contact center technologies, resulting in decreased agent turnover
- Optimized key performance indicators to enhance customer and agent satisfaction
- Successfully recruited, trained, and retained skilled workforce, with low turnover rates and internal career advancement opportunities
- Leveraged leadership skills to foster culture of continuous learning and individual achievement within team.
- Kept accurate records to document customer service actions and discussions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Service Manager
Applied Communications
Northborough, MA
12.2004 - 09.2006
- Directed team known for its outstanding collaboration and performance, fostering culture of continuous learning, servant leadership, and individual achievements
- Specialized in installation and maintenance of handheld radios, in-building radios, fleet radio systems, fleet tracking systems, fleet camera systems, GPS tracking, and radio tower installations, with strong emphasis on project management
- Successfully managed and executed diverse projects for prestigious clients, including hospitals, transit organizations, and first responder organizations.
Education
Some College (No Degree) -
Dean College
Franklin, MA 08.1993 - 05.1997
Skills
Performance Evaluation and Monitoring
Schedule Management
Proposal Development
Product Development
Multiple Priorities Management
Spreadsheet tracking
Active Listening
Event Planning and Execution
MS Office
Work flow planning
Needs Assessment
Continuous Improvement
Customer Service Management
Cross-functional communications
Process flows
Performance Evaluation and Monitoring
Websites
Software
Microsoft Suite
Google Suite
Mondaycom
Zen Desk
Vimeo
Brightcove
Litmos
Jira
Timeline
Operations Manager
Hagbros Precision
03.2023 - 02.2024
Sr. Project Coordinator
Keller Williams Realty International (Corporate/Franchisor)
03.2014 - 08.2022
Customer Service Manager
Keller Williams Realty International (Corporate/Franchisor)
01.2007 - 03.2014
Service Manager
Applied Communications
12.2004 - 09.2006
Some College (No Degree) -
Dean College
08.1993 - 05.1997