Salesforce
Andrew Reagan
Coordinator
Round Rock,TX
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
19
19
years of professional experience
4
4
years of post-secondary education
Work History
Operations Manager
Hagbros Precision
Hutto, TX
03.2023 - 02.2024
- Played pivotal role in enhancing productivity, efficiency, and quality by developing operational standards, defining leadership roles, and refining job planning processes
- Efforts led to more accurate job scheduling, improved staff management, and effective ERP system utilization
- Focused on identifying and training top performers for operational leadership, which increased departmental autonomy and decision-making
- By collaborating with Sales Engineering team, enhanced job entry procedures in ERP system, leading to 95% on-time delivery rate, 9% reduction in scrap, and a16% increase in overall revenue.
- Developed systems and procedures to improve operational quality and team efficiency.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
Sr. Project Coordinator
Keller Williams Realty International (Corporate/Franchisor)
Austin, TX
03.2014 - 08.2022
- Orchestrated digital transformation and enhanced educational systems through implementation of Litmos LMS
- Leadership in introducing Live Stream Studio led to remarkable increase in viewership and, ultimately, revenue
- Work was recognized in Training Magazine's "Top 125 Training Organizations" from 2015 through 2017
- Proficient in wide range of technologies, from Adobe Articulate to advanced streaming platforms, and possess strong track record in content management, performance support, and utilizing Adult Learning Principles
- Adaptability, attention to detail, and proficiency in SEO, analytics, and ADA compliance underpin success in fostering organizational efficiency and growth
- With extensive experience in event planning, API integration, and cross-departmental collaboration, excel in optimizing systems and processes, ensuring seamless teamwork, and managing complex technical ecosystems.
- Improved client satisfaction with timely updates and transparent communication throughout project lifecycle.
- Assembled manuals for team usage from vendor-supplied product data sheets and submittal information.
Customer Service Manager
Keller Williams Realty International (Corporate/Franchisor)
Austin, IN
01.2007 - 03.2014
- Led establishment of full-service call center for leading real estate firm, securing funding and overseeing design and implementation
- Improved operations through data-driven decisions, developed support content and mentored high-performing team
- Implemented advanced contact center technologies, resulting in decreased agent turnover
- Optimized key performance indicators to enhance customer and agent satisfaction
- Successfully recruited, trained, and retained skilled workforce, with low turnover rates and internal career advancement opportunities
- Leveraged leadership skills to foster culture of continuous learning and individual achievement within team.
- Kept accurate records to document customer service actions and discussions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Service Manager
Applied Communications
Northborough, MA
12.2004 - 09.2006
- Directed team known for its outstanding collaboration and performance, fostering culture of continuous learning, servant leadership, and individual achievements
- Specialized in installation and maintenance of handheld radios, in-building radios, fleet radio systems, fleet tracking systems, fleet camera systems, GPS tracking, and radio tower installations, with strong emphasis on project management
- Successfully managed and executed diverse projects for prestigious clients, including hospitals, transit organizations, and first responder organizations.
Education
Some College (No Degree) -
Dean College
Franklin, MA 08.1993 - 05.1997
Skills
Performance Evaluation and Monitoring
undefinedWebsites
Software
Microsoft Suite
Google Suite
Mondaycom
Zen Desk
Vimeo
Brightcove
Litmos
Jira
Timeline
Operations Manager
Hagbros Precision
03.2023 - 02.2024
Sr. Project Coordinator
Keller Williams Realty International (Corporate/Franchisor)
03.2014 - 08.2022
Customer Service Manager
Keller Williams Realty International (Corporate/Franchisor)
01.2007 - 03.2014
Service Manager
Applied Communications
12.2004 - 09.2006
Some College (No Degree) -
Dean College
08.1993 - 05.1997
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