Andrew Reck
Tampa,FL
Summary
Goal-oriented Client Success Manager adept at promoting customer loyalty and maintaining retention with proactive and hands-on strategies. Effective at giving customers highly positive experiences as primary liaison and company representative. Ready to bring 8 years of SaaS experience and take on challenging new role.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Client Success Manager
Rystad Energy
02.2023 - Current
- Assisted customers with onboarding and product setup to foster successful adoption and usage of Rystad's market intelligence solutions.
- Reached out to accounts regularly to check on needs, understanding business operations and offer services.
- Created customer support strategies to increase customer retention.
- Analyzed client data reports to ascertain renewal risk while assessing account trends.
- Maintained high level of understanding regarding industry trends, legislation, compliance and competitor activity.
- Sector focus on Supply Chain clients based in USA.
Client Care Operations Specialist
Enverus
02.2019 - 11.2022
- Administered user management system for approximately 115,000 users over various software solutions. User management system had over 250 different user permissions.
- Managed incoming cases from users regarding requests for access, user management, and login issues.
- Spoke directly with clients over the phone to help troubleshoot any login issue or permission denial errors they need immediate assistance with.
- Coordinated all high priority cases regarding major outages or login bugs with our developers.
- Assisted users in setting up SQL and SFTP connections to our solutions.
- Authored documentation on how to manage user permissions in Auth0 user management system. Documentation included: Step-by-Step instructions on how to setup user permissions, definitions of over 200 different production permissions, and troubleshooting guidelines for login issues.
- Proficient in the following software: Auth0, Salesforce, JIRA (Atlassian), and SendGrid.
Account Executive
Energy Intelligence
03.2018 - 03.2019
- Built and strengthened relationships with new and existing accounts to drive revenue growth.
- Advise clients of our value proposition and products to assist in client's growth strategy, by providing insight through our analysis and data.
- Drive Broad User Adoption of existing services.
- Qualified leads, built relationships and executed sales strategies to drive new business.
- Leveraged CRM to collect, organize and manage sales data and customer information.
- Planning & Reporting (i.e Sales Pipeline, Quarterly Forecasts, Lead Target Lists).
Sales Operations Manager
Stratas Advisors - a Hart Energy Company
10.2017 - 02.2018
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Coordinated meetings and logistics for international sales meetings and directed and supervised 12-member team.
- Establish, manage, retain and grow a diverse set of accounts through highly pro-active engagement strategies.
- Monitored incoming contracts and service agreements for correct pricing and information.
- Drafted, reviewed and revised contracts for accuracy and completeness.
- Identify new prospects by partnering with the sales team to identify opportunities and grow pipeline
Sales Operations Analyst
Stratas Advisors - A Hart Energy Company
10.2015 - 10.2017
- Collaborated with sales executives to determine sales areas that could be improved.
- Built Reports and Dashboards for sales leaders to use in maintaining a healthy sales pipeline.
- Enabled sales operations to run smoothly through effective management of department's workflows and processes.
- Created policies and procedures for all sales staff to follow to keep departmental operations running successfully.
- Developed tools and processes to help improve operational efficiency and enhance sales team productivity.
- Administered Salesforce (CRM) software and trained all Sales Reps on how to use it.
- Drafted service level agreements for all renewal and growth opportunities.
- Administered user access for our solutions (~15,000 users).
- Proficient in the following software: Salesforce Administrator, Marketo, Microsoft Excel.
Processing Associate
OppenheimerFunds
07.2013 - 12.2013
Marketing and Administrative Assistant
Habitat for Humanity of Metro Denver
06.2011 - 09.2011
Education
Bachelor of Science - International Business
University of Denver
Denver, CO06.2013
High School Diploma -
Asociación Escuelas Lincoln
Buenos Aires, Argentina06.2009
Skills
- Customer Relations
- Product Management and Branding
- Computer Software Training / Onboarding
- Account Management
- User Analysis
- Market Research
- Renewing Accounts
- Outreach Initiatives
Certification
Microsoft Office Specialist - [2013-2014]
Languages
Spanish
Full Professional
Timeline
Client Success Manager
Rystad Energy
02.2023 - Current
Client Care Operations Specialist
Enverus
02.2019 - 11.2022
Account Executive
Energy Intelligence
03.2018 - 03.2019
Sales Operations Manager
Stratas Advisors - a Hart Energy Company
10.2017 - 02.2018
Sales Operations Analyst
Stratas Advisors - A Hart Energy Company
10.2015 - 10.2017
Processing Associate
OppenheimerFunds
07.2013 - 12.2013
Marketing and Administrative Assistant
Habitat for Humanity of Metro Denver
06.2011 - 09.2011
Bachelor of Science - International Business
University of Denver
High School Diploma -
Asociación Escuelas Lincoln
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