Andrew Reid
Clifton Heights,PA
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Core Qualifications Proficient in Microsoft Office Excellent analysis skills Ability to quickly assess situations and determine cost-effective actions Capable of lifting 50-60 pounds as required Excellent problem-solving skills Excellent customer service skills
Overview
6
6
years of professional experience
Work History
Assistant Store Manager of Operations
Slices & More
12.2022 - Current
- Created employee schedules to align coverage with forecasted demands
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies
- Communicated with customers to assess satisfaction with products and services received.
- Managed over 50 customer calls per day.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
Front Desk Guest Service Agent
Grand Portage Lodge & Casino
11.2018 - 11.2019
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Performed nightly updates to room charges and rates.
- Entered and updated sensitive customer information during check-ins and room changes.
- Trained and mentored staff on procedures, service standards and productivity strategies.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Documented accounts and logs throughout shift to keep up with requirements.
Cashier
Grand Portage Trading Post
12.2018 - 05.2019
- Stocking of goods and removing outdated good off shelves
- Used point-of-sale productivity metrics to monitor associate efficiency and encourage improvements.
- Built positive relationships with customers to increase repeat business.
- Lifted up to 50-60 pounds at once and used forklift to move heavier loads.
Accounting Technician
Excelsior Community College
10.2017 - 10.2018
- Entering payments and receipts on Sage 300 system
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
- Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
- Completed bi-weekly and monthly payroll for company employees.
Education
Bachelor of Science - Finance and Management
Excelsior Community College (ECC)
137, 3 Mountain View Ave Kingston Jamaica11.2017
Associate of Applied Science - Business Administration And Management
Excelsior Community College (ECC)
137, 3 Mountain View Ave Kingston Jamaica11.2014
Skills
- Effective Selling Techniques
- Business Development Understanding
- Business Administration
- Promotional Campaigns
Timeline
Assistant Store Manager of Operations
Slices & More
12.2022 - Current
Cashier
Grand Portage Trading Post
12.2018 - 05.2019
Front Desk Guest Service Agent
Grand Portage Lodge & Casino
11.2018 - 11.2019
Accounting Technician
Excelsior Community College
10.2017 - 10.2018
Bachelor of Science - Finance and Management
Excelsior Community College (ECC)
Associate of Applied Science - Business Administration And Management
Excelsior Community College (ECC)