ANDREW RENDON
Bulverde
Summary
Sales Manager with a track record of leading teams to exceed sales targets and broaden market presence. Expertise in crafting impactful sales strategies, nurturing client relationships, and uncovering new business opportunities. Proven capability in enhancing team performance through effective coaching and motivation. Achieved significant revenue growth by deploying innovative sales tactics and streamlining operational processes.
Overview
37
37
years of professional experience
1
1
Certification
Work History
Property & Casualty Insurance Sales & Service Manager
San Antonio
08.2012 - 12.2023
- I manage a Sales and Service member relationship team(s) that perform sales, service accounting and/or underwriting activities through a variety of channels on a variety of insurance, lending and banking products. Accountable for enterprise, financial, and market performance through their team's results in relationship management, operational effectiveness, member retention and risk management.
- I drive business results and revenue/product goal attainment; ensure team members provide appropriate product solutions to meet member needs. Also responsible for the daily management of assigned resources to fulfill their normal customer contact responsibilities.
- I serve as a team leader, coach, mentor, role model, and change agent to a team of front-line employees who provide sales, service, accounting and/or underwriting activities to members through a variety of channels on a variety of insurance, lending and banking products. I am also responsible for employee development through regular coaching and timely feedback. I select, develop, and support employees in fulfillment of our Corporate Mission. I manage employee performance and facilitate professional development and career progression. I ensure employees understand how the tasks they perform support the Mission. I perform managerial duties to include performance evaluations, salary reviews, corrective actions, career counseling, and resolution of employee issues.
- I ensure appropriate risk analysis, pricing, and compliance with internal and regulatory policies. I handle member escalations and make appropriate risk decisions based on policies. I also execute process improvements. I maintain compliance with policies, procedures, and regulations.
- I identify opportunities and recommend improvements in the organization, processes and procedures to promote maximum efficiency and enhance the member experience. I execute business initiatives including targeted marketing, to include outbound campaigns.
E-Business Manager
San Antonio
07.2007 - 08.2012
- Managed, planned, organized and controlled resources that provided and supported information technology, data processing services, and communications for business operations for Dot.Com, Mobile and Voice Line.
- Provided leadership in the resolution of Dot.Com, Mobile and Voice Line system related interruptions and ascertained the business impact. Ensured that all enhancements to Dot.Com, Mobile and Voice Line were properly managed, documented and implemented correctly, in an effort to minimize business impact in order to avoid future exposure.
- Performed staff management functions, including coordination of recruiting/hiring, training, mentoring, coaching, developing, scheduling, performance management and compensation for the San Antonio & Phoenix Website teams. Managed change in the technical environment, along with coordinating vendor/third party services (temps/contractors).
- Managed all resources and activities within San Antonio & Phoenix Website Support department which provided efficient and reliable operation towards business continuity.
- Identified and implemented process improvements that were hardware/software related.
E-Business Manager
Phoenix
01.2006 - 07.2007
- Managed, planned, organized and controlled resources that provided and supported information technology, data processing services, and communications for business operations for Dot.Com, Mobile and Voice Line.
- Provided leadership in the resolution of Dot.Com, Mobile and Voice Line system related interruptions and ascertained the business impact. Ensured that all enhancements to Dot.Com, Mobile and Voice Line were properly managed, documented and implemented correctly, in an effort to minimize business impact in order to avoid future exposure.
- Performed staff management functions, including coordination of recruiting/hiring, training, mentoring, coaching, developing, scheduling, performance management and compensation for the San Antonio & Phoenix Website teams. Managed change in the technical environment, along with coordinating vendor/third party services (temps/contractors).
- Managed all resources and activities within San Antonio & Phoenix Website Support department which provided efficient and reliable operation towards business continuity.
- Identified and implemented process improvements that were hardware/software related.
IT Customer Support Analyst
Phoenix
05.2005 - 01.2006
- Performed analysis, consultation, customer education, asset management, problem resolution, and direct support for desktop, telephone and other USAA I/T systems.
- Identified, analyzed and trouble-shot network and complex software problems associated with desktop equipment and telephones.
- Provided expert analysis, scheduling and coordination for desktop equipment, telephone and software installation, de-installation and relocation.
- Maintained and monitored the accuracy of data for asset management and problem documentation.
- Managed execution, built relationships, listened effectively, demonstrated adaptability and communicated effectively, both written and verbally.
- Successfully managed multiple work queues with competing priorities and balance workload across sister teams and virtual teams.
IT Technical Support Lead
Phoenix
05.2003 - 01.2006
- Installed, relocated and set up voice/data equipment along with inventory tracking, to include a range of voice/data equipment maintenance including infrastructure, performance monitoring, troubleshooting, diagnostic testing, and scheduled/unscheduled maintenance.
- Coordinated special processing actions and system resources available to implement changes. Assured that proposed and/or concurrent changes were compatible with the service environment.
- Informed and updated management of causes, resolutions, and business implications associated with system related outages/events.
- Assured operational plans and solutions fully exploit technology, and employed industry recognized best solutions to satisfy customer expectations and business goals.
IT Technical Support Lead
San Antonio
01.1999 - 01.2006
- Managed execution, collaborated, analyzed issues and made decisions pertaining to all Dot.Com related system events.
- Managed e-commerce related projects and activities from a Dot.com perspective using project management methodology, ensuring department support requirements were met and addressed.
- Focused on customers’ needs while listening effectively to their demands and addressing Dot.Com related outages to management for possible escalation.
- Facilitated the resolution of complex member complaints, inquiries and handled difficult situations related to members and Dot.com.
Records & Archives/Centralized Files Specialist
San Antonio
02.1988 - 12.1999
- Responded to request for record searches, complaints, analyzed automated request for data accuracy, analyzed, trouble-shot and resolved issues involving misplaced files or discrepancies.
- Maintained daily production and processing report and/or logs.
- Provided record storage, inventory, retrieval, maintenance, and micrographic support.
Senior Physical Security Specialist
San Antonio
12.1988 - 01.1999
- Manage all aspects of the Bank Security Program and the Home Office Building, including development, training, testing, documentation, and budget.
- Develop procedures and training programs to ensure safety of employees, customers and HOB/Bank assets.
- Coordinate security and parking requirements for special events.
- Control automated access to the building and restricted areas.
Jet Propulsion Technician
USAF/Air National Guard
San Antonio
02.1987 - 10.1997
- Performed flight-line maintenance, test engines and ensured that the engines were in first-rate operational condition.
- Trouble-shot engine, fuel, oil and electrical system, along with the engine airflow system, Removed defective components and replaced and installed serviceable parts/components.
- Scheduled inspections, functional checks, and preventive maintenance on tactical aircraft and aircraft installed equipment.
Education
Some College (No Degree) - INFORMATION SYSTEMS MANAGEMENT
University of Phoenix
Tempe, AZSome College (No Degree) - INFORMATION SYSTEMS MANAGEMENT
Community College of The Air Force
Montgomery, ALBBA - INFORMATION SYSTEMS MANAGEMENT
San Antonio College
San Antonio, TXBBA - INFORMATION SYSTEMS MANAGEMENT
PALO-ALTO COLLEGE
San Antonio, TXSkills
- Performance management
- Documentation and reporting
- People development
- Security awareness
- Ticketing systems
- Business process improvement
- Microsoft Office proficiency
- Incident management
- Operational planning
- Customer experience enhancement
- Customer service excellence
- Troubleshooting expertise
- Customer satisfaction strategies
- Relationship building
- Service operations management
- Service delivery optimization
- ITIL framework knowledge
- IT management skills
- Information technology expertise
- Change management practices
- IT operations oversight
Certification
- A++ {OS & HARDWARE}
- SERVER+
- ITIL
- MICROSOFT OFFICE SUITE
- TEXAS INSURANCE AGENT LICENSE {MANAGEMENT)
Timeline
Property & Casualty Insurance Sales & Service Manager
08.2012 - 12.2023
E-Business Manager
07.2007 - 08.2012
E-Business Manager
01.2006 - 07.2007
IT Customer Support Analyst
05.2005 - 01.2006
IT Technical Support Lead
05.2003 - 01.2006
IT Technical Support Lead
01.1999 - 01.2006
Senior Physical Security Specialist
12.1988 - 01.1999
Records & Archives/Centralized Files Specialist
02.1988 - 12.1999
Jet Propulsion Technician
USAF/Air National Guard
02.1987 - 10.1997
Some College (No Degree) - INFORMATION SYSTEMS MANAGEMENT
University of Phoenix
Some College (No Degree) - INFORMATION SYSTEMS MANAGEMENT
Community College of The Air Force
BBA - INFORMATION SYSTEMS MANAGEMENT
San Antonio College
BBA - INFORMATION SYSTEMS MANAGEMENT
PALO-ALTO COLLEGE
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