Andrew Reyes
Cleveland,Ohio
Summary
Proven Supervisor of Retail Sales at the United States Navy, USN, adept in enhancing customer satisfaction and managing inventory with precision. Excelled in staff training and development, boosting operational efficiency. Skilled in critical thinking and relationship management, ensuring optimal store performance and customer loyalty. Security-focused and diligent Guard skilled at protecting personnel and premises. Responds and acts appropriately to situational assessments, including criminal acts and fire and medical emergencies remaining alert, attentive and vigilant at all times. Anticipates trouble and takes steps to intervene and diffuse using keen eye for detail. Confident Firefighter works effectively as part of cohesive team. Highly trained individual with great mechanical aptitude and background in medical response and fire suppression. Handles issues quickly and resolves conflicts successfully.
Overview
5
5
years of professional experience
Work History
Supervisor of Retail Sales
United States Navy, USN
08.2019 - 08.2024
- Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
- Counted cash register drawers at beginning and end of each shift to prepare bank deposits.
- Greeted customers and helped with product questions, selections, and purchases.
- Opened and closed store independently and prepared nightly bank drop for manager.
- Oversaw daily operations of the sales floor, delegating tasks appropriately to ensure smooth functioning at all times.
- Managed inventory levels effectively, ensuring optimal product availability while minimizing overstock issues.
- Trained new associates on cash register operations, conducting customer transactions, and balancing drawer.
- Collaborated with other supervisors to develop and implement operational improvements for increased efficiency.
- Resolved escalated customer issues swiftly, maintaining strong relationships with loyal customers while preserving company reputation.
Education
High School Diploma -
John Hay High School For Architecture & Design
2075 Stokes Blvd, Cleveland OH 4410605.2018
Skills
- Order Management
- Relationship building and management
- Customer Relationship Building
- Goals and performance
- Staff Training and Development
- Vendor Management
- Store operations
- Staff Management
- Sales strategy development
- Merchandise Display
- Sales expertise
- Store maintenance
- Cash handling oversight
- Customer Service Management
- Employee Motivation
- Inventory Control
- Budgeting and financial management
- Retail Operations
- Superior Work Ethic
- Computer Proficiency
- Critical Thinking
- Adaptable to Changing Demands
- Problem-Solving
- Time Management
- Multitasking and Prioritizing
- Self Motivation
- Goal Setting
- Professionalism
- Physical Stamina
- General security
- Physical Fitness
- Emergency Response
- Conflict de-escalation
- Conflict resolution techniques
- FLUENT IN SPANISH
- Threat Assessment
- Weapons training
- Arrest procedures
- Government security clearance
- Firearms expert
- Reliability
- Punctuality
- First Aid Certified
- Self-Defense
- Keen observer
- Honest and Dependable
- Advanced Firefighting Techniques
- Shipboard Firefighting Proficiency
- Advanced firefighting
- Firefighting equipment handling
Timeline
Supervisor of Retail Sales
United States Navy, USN
08.2019 - 08.2024
High School Diploma -
John Hay High School For Architecture & Design