Andrew Reyes
Wesley Chapel
Summary
Bilingual customer service and fitness professional with over 7 years of experience in health, finance, and call center sectors. Expertise in client relations, problem-solving, and team collaboration. Certified personal trainer dedicated to delivering results-driven wellness services. Currently pursuing CompTIA A+ and CompTIA Security+ certifications.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Roadside Assistance Operator
AAA
Tampa
01.2025 - Current
- Managed ~200 daily calls, assisting members via phone and chat throughout U.S. and Puerto Rico.
- Submitted dispatch orders while exceeding referral and call quality goals.
- Utilized Salesforce, Workday, Teams, and Outlook for effective reporting and communication.
- Ensured compliance with quality call requirements to maintain service standards.
- Processed payments for new accounts efficiently.
- Handled member inquiries through both phone and chat platforms.
Personal Trainer
EOS Fitness
Riverview
03.2023 - 01.2025
- Developed specialized programs for glute development, athletic performance, and weight loss.
- Instructed clients on proper form, nutrition strategies, and motivation techniques.
- Designed customized fitness programs tailored to diverse client needs.
- Marketed training packages and nutritional supplements to boost client engagement.
- Built strong relationships with clients to enhance motivation and commitment.
- Handled client scheduling and conducted outbound calls for diligent account management.
- Collaborated with team members to foster a supportive training environment.
- Achieved referral goals through effective communication and relationship-building strategies.
Member Service Representative
Elevance Health
Remote
10.2021 - 07.2022
- Assisted members with provider changes, claims, and member ID cards
- Supported Spanish-speaking callers in a fully remote environment
- Assisted members with inquiries regarding health benefits and coverage options.
- Delivered exceptional customer service to enhance member satisfaction and loyalty.
- Processed member requests for claims, appeals, and enrollment changes efficiently.
- Resolved billing discrepancies by coordinating with relevant departments swiftly.
- Handled customer complaints in an efficient and courteous manner.
- Delivered quality service by assessing, advising and assisting credit union members.
Member Advocate
Suncoast Credit Union
Tampa
07.2020 - 08.2021
- Processed wire transfers, opened accounts, and resolved debit-card disputes
- Promoted financial products and performed outbound outreach
- Educated members on credit union products and services available.
- Processed customer transactions efficiently and accurately at a leading financial institution.
- Balanced cash drawers daily to ensure accuracy and compliance with policies.
- Handled large volumes of currency quickly and accurately with minimal errors.
- Reviewed financial documents for accuracy and completeness during application process.
- Educated customers on variety of loan products and available credit options to promote valuable decision-making.
- Collected past due loans, keeping credit and collateral exceptions within policy ranges.
- Coordinated schedules for multiple teams to optimize resource allocation.
- Managed appointment bookings and ensured timely communication with clients.
Member Service Advocate
GTE
Tampa
06.2019 - 03.2020
- Resolved member issues through effective communication and problem-solving techniques.
- Assisted customers with inquiries regarding services and account management.
- Educated members on banking options to enhance financial literacy.
- Provided guidance on account inquiries and financial products available to members.
- Monitored incoming calls and emails, addressing member needs promptly.
- Handled delinquent accounts and executed collection calls efficiently.
- Printed new cards and processed associated fees as needed.
- Facilitated referrals to various financial products offered by the organization.
Teller / Customer Service Rep
Tampa Bay Federal Credit Union
Tampa
05.2018 - 06.2019
- Managed cash transactions and account services; trained new staff
- Processed customer transactions efficiently and accurately at a leading financial institution.
- Assisted customers with account inquiries and service requests in a professional manner.
- Balanced cash drawers daily to ensure accuracy and compliance with policies.
- Promoted bank services to enhance customer engagement and satisfaction consistently.
- Trained new tellers on policies, procedures, and customer service best practices.
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
- Handled large volumes of currency quickly and accurately with minimal errors.
- Answered customer inquiries regarding bank products and services.
Sales Associate
Nike Outlet
Lutz
10.2015 - 05.2018
- Engaged customers, managed inventory, handled returns, trained new employees
- Assisted customers with product selection and provided detailed product information.
- Maintained visual merchandising standards to enhance store presentation and appeal.
- Processed sales transactions accurately using point-of-sale systems.
- Collaborated with team members to ensure efficient store operations and customer service.
- Managed inventory stock levels and organized merchandise on the sales floor.
- Trained new associates on store policies, procedures, and customer service techniques.
- Handled customer inquiries and resolved issues to ensure satisfaction and loyalty.
- Participated in promotional events to drive traffic and engage with customers effectively.
- Greeted customers and provided exceptional customer service.
- Helped customers find specific products, answered questions, and offered product advice.
Education
Associate’s Degree -
Hillsborough Community College
01.2017
High School Diploma -
Wiregrass Ranch High School
01.2015
Skills
- Customer Support
- Sales
- Bilingual (English/Spanish)
- Personal Training
- Coaching
- Microsoft Office
- Salesforce
- Workday
- GPS/Map Navigation
- Dispatch
- Cash Handling
- Call Center Operations
- Team Collaboration
- Remote Work
- Salesforce utilization
- Quality assurance
- Relationship building
- Problem-solving
- Willing to learn
Certification
Nasm personal trainer
Timeline
Roadside Assistance Operator
AAA
01.2025 - Current
Personal Trainer
EOS Fitness
03.2023 - 01.2025
Member Service Representative
Elevance Health
10.2021 - 07.2022
Member Advocate
Suncoast Credit Union
07.2020 - 08.2021
Member Service Advocate
GTE
06.2019 - 03.2020
Teller / Customer Service Rep
Tampa Bay Federal Credit Union
05.2018 - 06.2019
Sales Associate
Nike Outlet
10.2015 - 05.2018
Associate’s Degree -
Hillsborough Community College
High School Diploma -
Wiregrass Ranch High School