Andrew Rhee
Katy,TX
Summary
Motivated business professional bringing 9 years of entrepreneurial experience, Dedicated and personable with extensive experience in managing administrative and sales operations, well-versed in training, educating, motivating supporting staff members. Always looking to grown with the surrounding environment and seeking stable carrier longevity.
Overview
14
14
years of professional experience
Work History
Service Advisor
West Houston Hyundai
Katy, TX
07.2023 - 03.2024
- Greeted customers and addressed their needs in a professional manner.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Maintained records of customer interactions and transactions.
- Assisted with scheduling appointments for service work to be performed on vehicles.
- Inspected vehicles for needed repairs or maintenance services and advised customers accordingly.
- Reviewed completed service orders to ensure that all work was done correctly, according to dealership standards.
- Prepared invoices for services rendered and collected payments from customers.
- Resolved customer complaints in an efficient and courteous manner.
- Promptly responded to customer inquiries via phone, email or in person.
- Compiled reports detailing sales volumes, product performance metrics, customer satisfaction ratings.
Business Owner
Kar Auto Body & Repair
Gardena, CA
01.2014 - 05.2023
- Developed business plan to secure financial backing from investors.
- Identified and recruited staff members, including managers and sales personnel.
- Established marketing strategies, such as social media campaigns, to promote the business.
- Negotiated contracts with vendors for supplies and services.
- Monitored cash flow to ensure proper budgeting of resources.
- Created a customer service policy to ensure customers were satisfied with products or services.
- Managed inventory levels to meet customer demand while minimizing costs.
- Ensured compliance with all local laws and regulations related to the business operations.
- Conducted regular meetings with employees to review progress towards company goals.
- Resolved conflicts between employees or customers in a timely manner.
- Analyzed competitor's pricing and product offerings in order to remain competitive within the market.
Sales Associate
K & R Autoland Inc
Wilmington, CA
06.2010 - 01.2014
- Greeted customers and provided exceptional customer service.
- Provided accurate information about products, prices and services.
- Maintained up-to-date knowledge of store merchandise and policies.
- Built relationships with customers to encourage repeat business.
- Handled customer complaints in a professional manner.
- Tracked sales performance metrics to identify trends in the market place.
- Developed promotional strategies to increase sales volume.
- Maintained cleanliness of store environment including floors, windows, displays.
- Helped customers find specific products, answered questions and offered product advice.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Worked with fellow sales team members to achieve group targets.
- Sold various products by explaining unique features and educating customers on proper application or usage.
Automotive Technician
Peace Auto Body
Gardena, CA
02.2010 - 01.2014
- Performed routine maintenance including oil changes, tire rotations, and brake pad replacements.
- Diagnosed mechanical problems using specialized computer software and diagnostic tools.
- Repaired vehicles according to manufacturer specifications by replacing worn parts such as brakes, wheel bearings, and spark plugs.
- Inspected vehicle engines and other components to identify potential issues.
- Replaced defective parts with new or reconditioned parts following manufacturers' instructions.
- Assisted in the diagnosis of complex electrical issues using appropriate test equipment.
- Maintained a clean working environment at all times.
- Demonstrated knowledge of applicable safety procedures while performing repairs.
- Communicated effectively with customers about repair progress and costs involved.
- Operated a variety of shop equipment safely and efficiently.
Education
Associate of Arts - Automotive Manufacture Special
Cerritos College
Norwalk, CA01-2010
High School Diploma -
John Glenn High School
Norwalk, CA01-2007
Skills
- Bilingual (English & Korean)
- Computer Skills
- Customer Retention
- Service Estimates
- Quality Control
- Customer Service
- Conflict Resolution
- Business Leadership
- Business Management
- Workplace Safety
- Mechanically Inclined
- Teamwork and Collaboration
- Positive Attitude
Languages
English
Native/ Bilingual
Korean
Native/ Bilingual
Timeline
Service Advisor
West Houston Hyundai
07.2023 - 03.2024
Business Owner
Kar Auto Body & Repair
01.2014 - 05.2023
Sales Associate
K & R Autoland Inc
06.2010 - 01.2014
Automotive Technician
Peace Auto Body
02.2010 - 01.2014
Associate of Arts - Automotive Manufacture Special
Cerritos College
High School Diploma -
John Glenn High School
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