ANDREW RHOADES
Plant City,FL
Summary
Highly motivated and enthusiastic individual with a passion for providing excellent customer service and building rapport through empathy. Highly competitive with a genuine interest in providing the best service to our policyholders.
Overview
16
16
years of professional experience
Work History
Reissue Agent IV
GEICO
Lakeland, FL
09.2023 - Current
- Take incoming calls from customers who have recently cancelled and use my expertise sell the benefits of having insurance with GEICO and help get the customer back with GEICO for their insurance needs.
- Speak with all types of people, some of whom are eager to restart their policies and others who are hesitant.
- Take genuine interest in helping people find what they need.
- Recently cross trained in new business to help with overflow
Service Retention Outcall Agent III
GEICO
Lakeland, FL
11.2021 - 09.2023
- Made outbound calls to policy holders for various projects.
- Utilized computer systems for tracking, information gathering and and or troubleshooting.
- Provided customer service to clients through phone and email communication.
- Took on additional role as Service Coach Support Staff from 10/2022 - 01/2023 to shadow Service Coaches. Developed and trained new hire Service Representatives.
- Average MAP Rating- 4.4
Sales Representative III
GEICO
LAKELAND, FL
09.2019 - 11.2021
- 2020 Annual MAP Rating - 4.0
- 2021 MAP 1 Rating - 4.4
- March 2021 Sales Associate of the Month
Direct Sales Representative
Spectrum
Pinellas Park, FL
08.2017 - 09.2019
- Secured sales by providing recommendations to promote brand effectiveness and product benefits.
- Consistently exceeded sales quota.
Solution Specialist
Verizon Wireless
Sarasota, FL
03.2014 - 08.2017
- Consistently ranked as a Top 10 performer at a district level.
- Took on additional role as Small Business Specialist to perform outbound calls in order to obtain new business clients.
Customer Care Representative
Anthem
Indianapolis, IN
10.2008 - 03.2014
- Received inbound phone calls and written correspondence from members and providers.
- Quickly resolved escalated customer issues with empathy to drive client retention.
- Employed active listening skills to understand needs and deliver first-rate service.
Education
Coursework Towards AA -
Ivy Tech Community College of Indiana
01.1999
Skills
- Highly motivated and enthusiastic
- Excellent customer service
- Building rapport through empathy
- Genuine interest in providing the best service
- Deescalation and conflict resolution
- Resolving escalated customer issues
- Active listening skills
- Client retention
- First-rate service delivery
Timeline
Reissue Agent IV
GEICO
09.2023 - Current
Service Retention Outcall Agent III
GEICO
11.2021 - 09.2023
Sales Representative III
GEICO
09.2019 - 11.2021
Direct Sales Representative
Spectrum
08.2017 - 09.2019
Solution Specialist
Verizon Wireless
03.2014 - 08.2017
Customer Care Representative
Anthem
10.2008 - 03.2014
Coursework Towards AA -
Ivy Tech Community College of Indiana