Andrew Ries
Pasadena,USA
Summary
Dynamic Outside Sales Representative with a proven track record at Blades of Green, excelling in generating new business through strategic networking and cold-calling. Tech-savvy and goal-oriented, I effectively increased sales by upselling to existing accounts, demonstrating strong problem-solving skills and high energy in achieving results.
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
9
9
years of professional experience
Work History
Outside Sales Representative
Blades of Green
05.2024 - 04.2025
- Generated new business opportunities through cold-calling, networking and referrals.
- Planned and organized routes within territory to maximize efficiency and time in field.
- Increased sales with existing accounts by upselling and introducing new products.
- Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
- Increased territory sales by building strong relationships with key clients and identifying new business opportunities.
- Exceeded monthly sales targets and quotas consistently.
- Participated in weekly sales meetings to discuss performance metrics, strategize on improvements, and share best practices among colleagues.
- Contacted new and existing customers to discuss ways to meet needs through specific products and services.
- Developed in-depth knowledge of product features, benefits, and pricing strategies to effectively communicate value propositions to clients.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
Field Service Technician
Flynn
01.2019 - 05.2024
- Provided technical support to colleagues in the field via phone or email.
- Performed maintenance and troubleshooting to resolve related issues.
- Attended training classes to stay current on new and existing services.
- Manage appropriate response to customer issues. Escalate issues to Technology Manager, RSM Manager, or Network Administrator.
- Installs PC's, Laptops, Printers and related hardware. Investigates hardware problems and performs all system hardware repairs as necessary.
- Performs advanced diagnostic testing. Major problems or repairs are directed to outside vendors as necessary.
- Assist the Network Administrator, System Support Manager, and POS Manager in testing Application Software such as VPN connectivity and router installations.
- Assist Network Administrator in documentation of software settings. BAG Related Software Support
- Responded quickly to emergency maintenance requests for timely on-call support.
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Operated hand tools and power equipment according to company safety procedures.
- Established positive customer relationships by providing punctual, cost-effective solutions.
- Managed on-site and off-site installation, repair, maintenance, and test tasks.
Data Entry Clerk
Alarm Funding Associates
01.2018 - 01.2019
- Updated existing databases with new entries on a regular basis.
- Developed organizational skills to effectively manage large amounts of paperwork and records in an efficient manner.
- Collaborated closely with colleagues within the organization to ensure timely completion of projects.
- Developed and maintained reports and spreadsheets to track data entry progress.
- Utilized Microsoft Office Suite for various tasks related to data entry work.
- Compiled and sorted confidential information according to established procedures.
- Created spreadsheets using formulas, functions and formatting techniques for accurate data analysis results.
IT Administrator
National Center on Institutes & Alternatives
02.2016 - 01.2018
- Troubleshot, diagnosed and resolved hardware and software issues on Windows OS systems.
- Performed system backups, restores, upgrades and maintenance tasks.
- Created detailed documentation of all IT assets, configurations and procedures.
- Provided technical support to end users for various software applications via remote desktop sessions.
- Managed network security including firewall policies and user access control.
- Configured Active Directory, Group Policy Objects and Microsoft Exchange Server.
- Deployed anti-virus solutions across the enterprise for endpoint protection.
- Monitored server performance using various tools such as SolarWinds Orion NPM and NCM.
- Administered virtual servers hosted in VMware ESXi environment utilizing vSphere client.
- Increased productivity by providing comprehensive technical training to employees on various hardware and software tools.
- Collaborated with cross-functional teams to identify technology needs and implemented appropriate solutions for improved workflow efficiency.
- Reduced company downtime by proactively managing server backups and disaster recovery planning.
- Achieved faster network connectivity by installing high-performance routers, switches, and access points.
- Enhanced data security through the deployment of firewalls, antivirus software, and intrusion detection systems.
- Resolved critical incidents swiftly via remote assistance or on-site troubleshooting, ensuring minimal business disruption.
Education
High School Diploma -
Hammond High
Columbia, MD06.1996
Skills
- Problem-solving
- Goal oriented
- Tech-Savvy
- High energy
- Microsoft
- Networking
- Cisco
- Unix
- Active Directory
- DNS/LAN/WAN
- VMware & Virtualization
- System Administration
- Relationship building
- Motivated team player
- Customer Service-oriented
- Team leadership
- Sales strategies
- Territory development
- Computer skills
- Client relationship development
- CRM and Salesforce proficiency
Work Type
Full TimeWork Location
On-SiteRemoteImportant To Me
Company CulturePersonal development programsHealthcare benefitsTimeline
Outside Sales Representative
Blades of Green
05.2024 - 04.2025
Field Service Technician
Flynn
01.2019 - 05.2024
Data Entry Clerk
Alarm Funding Associates
01.2018 - 01.2019
IT Administrator
National Center on Institutes & Alternatives
02.2016 - 01.2018
High School Diploma -
Hammond High
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