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Andrew Rios
Ipswich,SD
Summary
Operations and customer service professional with a track record of enhancing client relationships through adaptability and learning. Demonstrated expertise in managing complex projects under tight deadlines while ensuring high-quality outcomes. Strong communication skills drive customer loyalty and improve team performance.
Overview
1
1
Certification
11
11
years of professional experience
Work History
Cabinet Maker
Forsyth Cabinetry and Homes
Aberdeen, SD
07.2026 - Current
- Crafted custom cabinetry using precision tools and techniques.
- Interpreted blueprints to create detailed cabinet designs.
- Operated woodworking machinery to shape and assemble materials.
- Maintained a clean and organized workshop environment daily.
- Assisted other members of the team with various tasks as needed.
- Utilized various tools, equipment, materials and forming systems to complete construction tasks.
Painter
Wood Builders, Inc.
Rapid City, SD
09.2020 - 07.2026
- Maintained clean and organized work environments to minimize disruptions during project execution
- Calculated paint quantities accurately for each job, reducing material waste by 90%
- Completed complex projects under strict deadlines, ensuring high quality standards and facilitating repeat business and positive referrals
- Manage supply inventory and perform equipment maintenance, ensuring optimal tool performance and readiness for every job site
- Enhance customer satisfaction through superior communication and meticulous attention to detail, fostering improved client relations
- Achieve consistent annual wage increases since employment start, demonstrating rapid on-the-job learning and high performance
Customer Service Representative
Western Dakota Insurers
Rapid City, SD
02.2019 - 09.2020
- Addressed customer complaints empathetically, resulting in elevated customer loyalty and increase in repeat business
- Handled escalated service calls, achieving satisfactory resolutions for clients and the organization
- Provided prompt information, products, and services in response to customer requests, ensuring timely and accurate support
- Navigated high-stress situations, maintaining professionalism to resolve weekly conflicts and disputes
Salesperson
Eagle Chevrolet Buick
Chadron, NE
04.2017 - 02.2019
- Expanded customer portfolio through targeted market prospecting and networking, generating new business opportunities.
- Educated customers on promotions and special offers, resulting in increased sales activity and volume.
- Delivered knowledgeable support to clients throughout shopping and purchase cycles, enhancing satisfaction and loyalty.
- Selected products based on customer requirements, technical specifications, and regulatory standards, ensuring accurate fulfillment.
- Collaborated with colleagues to achieve sales targets while fostering a supportive team environment.
- Assisted customers in selecting vehicles that matched their needs and preferences.
Internship
First National Bank
Chadron, NE
12.2015 - 04.2017
- Rotated through diverse lines of business (e.g., Commercial Banking, IT, Wealth Management), acquiring broad exposure to departmental functions and aligning with strategic goals
- Executed projects assigned by senior mentors, enhancing bank operations and improving customer outcomes
- Participated in specialized workshops and developmental sessions, mastering industry best practices and developing critical soft skills in communication and time management
Education
MBA - Business Administration and Management
Chadron State College
Chadron, NE12-2017
Bachelor of Arts - Business Administration
Chadron State College
Chadron, NE07-2015
Skills
- Material estimation
- Surface preparation
- Product specification
- Project management
- Supply chain management
- Effective communication
- Customer engagement
- Team collaboration
- Relationship management
- Detail-oriented
- Problem solving
- Quick learner
- Time management
Certification
- Florida Accredited Claims Adjuster (ACA) Designation | In Progress / Estimated Completion (December 2026)
Florida Certified Adjuster Pre-Licensing course fulfills the Florida Department of Financial Services prerequisites for the following insurance adjuster license types:
6-20 Resident Adjuster
7-20 Nonresident Adjuster
70-20 Designated Home State License (for adjusters from non-licensing states)
3-20 Public Adjuster and 30-20 Public Adjuster Apprentice (Step one) - Xactimate User Certification | In Progress / Estimated completion (December, 2026)
Timeline
Cabinet Maker
Forsyth Cabinetry and Homes
07.2026 - Current
Painter
Wood Builders, Inc.
09.2020 - 07.2026
Customer Service Representative
Western Dakota Insurers
02.2019 - 09.2020
Salesperson
Eagle Chevrolet Buick
04.2017 - 02.2019
Internship
First National Bank
12.2015 - 04.2017
MBA - Business Administration and Management
Chadron State College
Bachelor of Arts - Business Administration
Chadron State College