Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Andrew Rivera

Las Vegas,NV

Summary

Dedicated Automotive Technician with a strong work ethic and exceptional problem-solving skills, honed at Findlay Toyota. Proven track record in advanced diagnostics and vehicle performance optimization, enhancing customer satisfaction through effective communication and quality service. Committed to safety and efficiency, consistently delivering superior results in a fast-paced environment. Work ethics to improve performance. Motivated, disciplined, and inspired employee to learn new skills within my experience or outside my profession.

Overview

14
14
years of professional experience

Work History

Automotive Technician

Findlay Toyota, Henderson
02.2015 - 11.2025
  • Assisted in diagnosing vehicle issues using diagnostic tools and equipment.
  • Supported routine maintenance tasks, including oil changes and tire rotations.
  • Learned to follow safety protocols and best practices for automotive repair.
  • Helped maintain cleanliness and organization of the workstation and tools.
  • Observed senior technicians to enhance understanding of complex repair processes.
  • Participated in training sessions on new automotive technologies and systems.
  • Contributed to team efforts by communicating effectively with colleagues on repairs.
  • Gained hands-on experience with various tools used in automotive service and repair.
  • Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
  • Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
  • Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
  • Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
  • Replaced damaged, missing, or defective parts with new and refurbished components.
  • Changed, rotated, and balanced tires on different types of vehicles.
  • Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
  • Improved vehicle performance by conducting thorough diagnostic tests and repairing or replacing faulty components.
  • Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
  • Upheld high safety standards in the workplace by following proper protocols when handling hazardous materials and utilizing protective gear as needed.
  • Increased workshop efficiency by effectively organizing tools, equipment, and workspace for easy access during repairs.
  • Enhanced customer satisfaction by providing timely and accurate repair estimates for various automotive issues.
  • Performed safety and emissions inspections.
  • Kept equipment in good working order by following operating instructions, troubleshooting breakdowns, and maintaining supplies.
  • Analyzed and located malfunctions in brakes, motors, switches, and control systems.
  • Trained and coached junior employees on procedures for completing various types of repairs and maintenance on cars and light trucks.
  • Completed customer orders and warranty services according to manufacturer specifications.
  • Reduced vehicle downtime with meticulous preventative maintenance services, extending the life of customers'' vehicles.
  • Delivered superior results under tight deadlines, managing multiple concurrent projects without compromising quality or attention to detail.
  • Maintained accurate records of time and materials required to perform repairs and service.
  • Tested newly installed equipment to determine proper functionality and compliance with regulations.
  • Achieved consistency across all repairs by strictly following manufacturer guidelines and using OEM parts whenever possible.
  • Contributed to business growth through exceptional customer service, leading to increased repeat clientele and positive word-of-mouth referrals.
  • Used specialized tools to detect leaks in gas and refrigerant systems.
  • Elevated shop reputation with outstanding troubleshooting abilities that led to quick identification of complex issues not easily diagnosed by others.
  • Expanded service offerings with continuous professional development efforts, staying informed on new technologies within the automotive industry.
  • Safeguarded customer trust by ensuring adherence to ethical repair practices and maintaining a transparent communication approach throughout the service process.
  • Boosted team morale and productivity by actively participating in staff training, sharing knowledge and skills with coworkers.
  • Streamlined work processes through effective collaboration with other technicians, resulting in faster turnaround times for customer vehicles.
  • Cultivated a loyal client base through personalized consultations, listening attentively to each individual''s needs before recommending appropriate solutions.
  • Mitigated potential warranty claims through close inspections of newly serviced vehicles prior to their return to customers.
  • Championed environmental sustainability by properly disposing of hazardous waste materials and recycling used parts whenever possible.
  • Enhanced vehicle performance by conducting detailed diagnostic procedures.
  • Conducted routine maintenance checks for improved vehicle safety and longevity.
  • Conducted safety inspections to comply with legal and company standards.
  • Facilitated team training sessions, enhancing overall skill sets in emerging automotive technologies.
  • Customized vehicles to owner specifications, enhancing driving experience.
  • Assisted in selection of quality parts and supplies, ensuring repair durability.
  • Boosted team morale and productivity through effective communication and leadership.
  • Reduced repeat repair visits by implementing thorough quality control checks.
  • Streamlined service scheduling to minimize customer wait times.
  • Improved customer satisfaction by providing precise and timely repair updates.
  • Integrated new diagnostic software, improving accuracy in identifying vehicle issues.
  • Delivered detailed explanations of repair processes, increasing customer trust and satisfaction.
  • Enhanced workshop safety by adhering to and promoting best practices.
  • Diagnosed complex electrical issues, restoring vehicle functionality.
  • Increased workshop efficiency with organization of tools and equipment.
  • Implemented eco-friendly waste disposal practices, contributing to environmental sustainability.
  • Optimized fuel efficiency for customers with regular engine tune-ups and maintenance.
  • Maintained up-to-date knowledge of automotive industry standards and practices.
  • Streamlined parts inventory process, ensuring quick access to necessary components.
  • Repaired and replaced worn and damaged components.
  • Repaired brake, exhaust, electrical and other systems for domestic automotive brands.
  • Analyzed vehicle data using advanced diagnostic equipment.
  • Read and followed technical documentation to complete accurate repairs.
  • Investigated customer complaints to identify cause of malfunctions.
  • Serviced air conditioning systems, changed and topped off fluids and completed maintenance inspections.
  • Checked brake systems and determined need of pad replacement, disc turning or other maintenance requirements.
  • Explained maintenance and repair needs to customers and offered advice on preventative maintenance.
  • Coordinated with parts department to determine availability of necessary components.
  • Utilized special alignment equipment and wheel-balancing machines to align wheels, axles, frames and steering mechanisms of automobiles.
  • Tore down, repaired and rebuilt faulty assemblies such as power systems, steering systems and linkages.
  • Inspected damaged vehicles to estimate repair labor cost and required parts expense.
  • Explained estimates and determined repair timelines to manage customer expectations.
  • Corrected faults and maximized performance by rebuilding systems and individual components.
  • Tuned automotive systems and components to optimize functionality and prolong life of each piece.
  • Maintained awareness of vehicle market trends to assess customer demands and budgets.

Automotive Technician

Findlay Honda, Henderson
01.2014 - 07.2015
  • Assisted in diagnosing vehicle issues using diagnostic tools and equipment.
  • Supported routine maintenance tasks, including oil changes and tire rotations.
  • Learned to follow safety protocols and best practices for automotive repair.
  • Helped maintain cleanliness and organization of the workstation and tools.
  • Observed senior technicians to enhance understanding of complex repair processes.
  • Participated in training sessions on new automotive technologies and systems.
  • Contributed to team efforts by communicating effectively with colleagues on repairs.
  • Gained hands-on experience with various tools used in automotive service and repair.
  • Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
  • Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
  • Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
  • Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
  • Replaced damaged, missing, or defective parts with new and refurbished components.
  • Changed, rotated, and balanced tires on different types of vehicles.
  • Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
  • Improved vehicle performance by conducting thorough diagnostic tests and repairing or replacing faulty components.
  • Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
  • Upheld high safety standards in the workplace by following proper protocols when handling hazardous materials and utilizing protective gear as needed.
  • Increased workshop efficiency by effectively organizing tools, equipment, and workspace for easy access during repairs.
  • Enhanced customer satisfaction by providing timely and accurate repair estimates for various automotive issues.
  • Performed safety and emissions inspections.
  • Kept equipment in good working order by following operating instructions, troubleshooting breakdowns, and maintaining supplies.
  • Analyzed and located malfunctions in brakes, motors, switches, and control systems.
  • Trained and coached junior employees on procedures for completing various types of repairs and maintenance on cars and light trucks.
  • Completed customer orders and warranty services according to manufacturer specifications.
  • Reduced vehicle downtime with meticulous preventative maintenance services, extending the life of customers'' vehicles.
  • Delivered superior results under tight deadlines, managing multiple concurrent projects without compromising quality or attention to detail.
  • Maintained accurate records of time and materials required to perform repairs and service.
  • Tested newly installed equipment to determine proper functionality and compliance with regulations.
  • Achieved consistency across all repairs by strictly following manufacturer guidelines and using OEM parts whenever possible.
  • Contributed to business growth through exceptional customer service, leading to increased repeat clientele and positive word-of-mouth referrals.
  • Used specialized tools to detect leaks in gas and refrigerant systems.
  • Elevated shop reputation with outstanding troubleshooting abilities that led to quick identification of complex issues not easily diagnosed by others.
  • Expanded service offerings with continuous professional development efforts, staying informed on new technologies within the automotive industry.
  • Safeguarded customer trust by ensuring adherence to ethical repair practices and maintaining a transparent communication approach throughout the service process.
  • Boosted team morale and productivity by actively participating in staff training, sharing knowledge and skills with coworkers.
  • Streamlined work processes through effective collaboration with other technicians, resulting in faster turnaround times for customer vehicles.
  • Cultivated a loyal client base through personalized consultations, listening attentively to each individual''s needs before recommending appropriate solutions.
  • Mitigated potential warranty claims through close inspections of newly serviced vehicles prior to their return to customers.
  • Championed environmental sustainability by properly disposing of hazardous waste materials and recycling used parts whenever possible.
  • Enhanced vehicle performance by conducting detailed diagnostic procedures.
  • Conducted routine maintenance checks for improved vehicle safety and longevity.
  • Conducted safety inspections to comply with legal and company standards.
  • Facilitated team training sessions, enhancing overall skill sets in emerging automotive technologies.
  • Customized vehicles to owner specifications, enhancing driving experience.
  • Assisted in selection of quality parts and supplies, ensuring repair durability.
  • Boosted team morale and productivity through effective communication and leadership.
  • Reduced repeat repair visits by implementing thorough quality control checks.
  • Streamlined service scheduling to minimize customer wait times.
  • Improved customer satisfaction by providing precise and timely repair updates.
  • Integrated new diagnostic software, improving accuracy in identifying vehicle issues.
  • Delivered detailed explanations of repair processes, increasing customer trust and satisfaction.
  • Enhanced workshop safety by adhering to and promoting best practices.
  • Diagnosed complex electrical issues, restoring vehicle functionality.
  • Increased workshop efficiency with organization of tools and equipment.
  • Implemented eco-friendly waste disposal practices, contributing to environmental sustainability.
  • Optimized fuel efficiency for customers with regular engine tune-ups and maintenance.
  • Maintained up-to-date knowledge of automotive industry standards and practices.
  • Streamlined parts inventory process, ensuring quick access to necessary components.
  • Repaired and replaced worn and damaged components.
  • Repaired brake, exhaust, electrical and other systems for domestic automotive brands.
  • Analyzed vehicle data using advanced diagnostic equipment.
  • Read and followed technical documentation to complete accurate repairs.
  • Investigated customer complaints to identify cause of malfunctions.
  • Serviced air conditioning systems, changed and topped off fluids and completed maintenance inspections.
  • Checked brake systems and determined need of pad replacement, disc turning or other maintenance requirements.
  • Explained maintenance and repair needs to customers and offered advice on preventative maintenance.
  • Coordinated with parts department to determine availability of necessary components.
  • Utilized special alignment equipment and wheel-balancing machines to align wheels, axles, frames and steering mechanisms of automobiles.
  • Tore down, repaired and rebuilt faulty assemblies such as power systems, steering systems and linkages.
  • Inspected damaged vehicles to estimate repair labor cost and required parts expense.
  • Explained estimates and determined repair timelines to manage customer expectations.
  • Corrected faults and maximized performance by rebuilding systems and individual components.
  • Tuned automotive systems and components to optimize functionality and prolong life of each piece.
  • Maintained awareness of vehicle market trends to assess customer demands and budgets.

Service Valet

Buick GMC, Henderson
09.2013 - 01.2014
  • Provided exceptional customer service by greeting and assisting clients with vehicle drop-offs and pick-ups.
  • Maintained cleanliness and organization of service area, ensuring professional appearance for customers.
  • Assisted technicians by delivering vehicles to service bays and retrieving completed work for clients.
  • Managed vehicle inventory by tracking incoming and outgoing units efficiently throughout shifts.
  • Collaborated with team members to streamline processes, enhancing overall operational efficiency in the service department.
  • Trained new valets on safety protocols, equipment handling, and customer interaction techniques effectively.
  • Implemented best practices for vehicle handling, contributing to improved client satisfaction scores during evaluations.
  • Enhanced customer satisfaction by promptly greeting and attending to their vehicle needs.
  • Streamlined service processes by efficiently organizing and managing assigned parking areas.
  • Assisted management in maintaining an organized work area, contributing to efficient daily operations within the valet department.
  • Collaborated with fellow valets to optimize workflow, enhancing overall efficiency and productivity.
  • Provided exceptional support for special events, ensuring seamless guest experiences during high-volume periods.
  • Maintained a safe and secure environment with vigilant monitoring of the valet zone.
  • Reduced wait times for guests by effectively coordinating vehicle rotations during peak hours of operation.
  • Exemplified exceptional driving skills under various weather conditions while safely maneuvering guest vehicles within tight spaces or heavy traffic areas as necessary.
  • Accelerated vehicle retrieval times through effective communication with team members and proper key management.
  • Demonstrated professionalism and excellent customer service, resulting in repeat business from satisfied clients.
  • Boosted team morale through active participation in regular meetings, contributing constructive feedback, and supporting coworkers in daily tasks.
  • Developed positive relationships with clientele through attentive listening, clear communication, and personalized assistance when needed.
  • Safeguarded client property by diligently inspecting vehicles for damage upon arrival and departure.
  • Elevated guest satisfaction by addressing inquiries or concerns with prompt attention and a courteous demeanor.
  • Complied with company policies, local regulations, and safety protocols to maintain a secure working environment for staff and guests alike.
  • Resolved potential conflicts or issues by employing effective problem-solving techniques and leveraging strong interpersonal skills when interacting with guests.
  • Consistently received positive feedback from both guests and supervisors, reinforcing a commitment to providing exceptional service in the valet role.
  • Provided punctual, polite valet services to uphold professional standards.
  • Delivered guest vehicles smoothly and met diverse needs of valet customers.
  • Built positive customer rapport for courteous, friendly and professional service.
  • Maintained cleanliness of work sites, parking spaces, and guest services stations.
  • Answered guest's questions about property amenities and services.
  • Maneuvered vehicles into designated areas to maximize parking capacity.
  • Helped guests unload and load luggage.
  • Drove varied vehicles, including luxury and sports models, safely and legally.
  • Logged and documented parked vehicle details for accurate records.
  • Located and retrieved vehicles quickly to minimize customer wait times.
  • Resolved customer complaints through calm, constructive communication.
  • Prioritized safe, secure environments for guests and vehicles through vigilant patrols.
  • Inspected vehicles to verify condition ahead of customer returns.
  • Parked and retrieved cars according to customer needs.
  • Responded to customer requests efficiently and with knowledgeable assistance.
  • Parked and retrieved vehicles for customers to protect lot access and prevent damage to customers' vehicles.
  • Patrolled parking areas regularly to identify security, safety or vehicle concerns.
  • Removed safety hazards, soiled items, and trash from customer areas.
  • Delivered above and beyond service to VIP guests at property.
  • Escorted drivers to vehicles and helped load or carry large items.
  • Reported unlawful parking jobs.

Service Valet

AutoNation Toyota Scion Las Vegas
05.2012 - 09.2013
  • Provided exceptional customer service by greeting and assisting clients with vehicle drop-offs and pick-ups.
  • Maintained cleanliness and organization of service area, ensuring professional appearance for customers.
  • Assisted technicians by delivering vehicles to service bays and retrieving completed work for clients.
  • Managed vehicle inventory by tracking incoming and outgoing units efficiently throughout shifts.
  • Collaborated with team members to streamline processes, enhancing overall operational efficiency in the service department.
  • Trained new valets on safety protocols, equipment handling, and customer interaction techniques effectively.
  • Implemented best practices for vehicle handling, contributing to improved client satisfaction scores during evaluations.
  • Enhanced customer satisfaction by promptly greeting and attending to their vehicle needs.
  • Streamlined service processes by efficiently organizing and managing assigned parking areas.
  • Assisted management in maintaining an organized work area, contributing to efficient daily operations within the valet department.
  • Collaborated with fellow valets to optimize workflow, enhancing overall efficiency and productivity.
  • Provided exceptional support for special events, ensuring seamless guest experiences during high-volume periods.
  • Maintained a safe and secure environment with vigilant monitoring of the valet zone.
  • Reduced wait times for guests by effectively coordinating vehicle rotations during peak hours of operation.
  • Exemplified exceptional driving skills under various weather conditions while safely maneuvering guest vehicles within tight spaces or heavy traffic areas as necessary.
  • Accelerated vehicle retrieval times through effective communication with team members and proper key management.
  • Demonstrated professionalism and excellent customer service, resulting in repeat business from satisfied clients.
  • Boosted team morale through active participation in regular meetings, contributing constructive feedback, and supporting coworkers in daily tasks.
  • Developed positive relationships with clientele through attentive listening, clear communication, and personalized assistance when needed.
  • Safeguarded client property by diligently inspecting vehicles for damage upon arrival and departure.
  • Elevated guest satisfaction by addressing inquiries or concerns with prompt attention and a courteous demeanor.
  • Complied with company policies, local regulations, and safety protocols to maintain a secure working environment for staff and guests alike.
  • Resolved potential conflicts or issues by employing effective problem-solving techniques and leveraging strong interpersonal skills when interacting with guests.
  • Consistently received positive feedback from both guests and supervisors, reinforcing a commitment to providing exceptional service in the valet role.
  • Provided punctual, polite valet services to uphold professional standards.
  • Delivered guest vehicles smoothly and met diverse needs of valet customers.
  • Built positive customer rapport for courteous, friendly and professional service.
  • Maintained cleanliness of work sites, parking spaces, and guest services stations.
  • Answered guest's questions about property amenities and services.
  • Maneuvered vehicles into designated areas to maximize parking capacity.
  • Helped guests unload and load luggage.
  • Drove varied vehicles, including luxury and sports models, safely and legally.
  • Logged and documented parked vehicle details for accurate records.
  • Located and retrieved vehicles quickly to minimize customer wait times.
  • Resolved customer complaints through calm, constructive communication.
  • Prioritized safe, secure environments for guests and vehicles through vigilant patrols.
  • Inspected vehicles to verify condition ahead of customer returns.
  • Parked and retrieved cars according to customer needs.
  • Responded to customer requests efficiently and with knowledgeable assistance.
  • Parked and retrieved vehicles for customers to protect lot access and prevent damage to customers' vehicles.
  • Patrolled parking areas regularly to identify security, safety or vehicle concerns.
  • Removed safety hazards, soiled items, and trash from customer areas.
  • Delivered above and beyond service to VIP guests at property.
  • Escorted drivers to vehicles and helped load or carry large items.
  • Reported unlawful parking jobs.

Education

High School Diploma - Automotive Engineering

Durango High School
Las Vegas, NV
06.2011

Skills

  • Strong work ethic
  • Changing tires
  • Attention to detail
  • Engine repair
  • Problem-solving
  • Safety awareness
  • Valid Driver's license
  • Hand and power tools
  • Time management
  • Brake systems understanding
  • Preventive Maintenance
  • Replacing parts
  • Troubleshooting skills
  • Fluid exchanges
  • Customer service
  • Brake systems
  • Inspecting vehicles
  • Steering systems
  • Tire services
  • Suspension systems
  • Vehicle inspection
  • Alignments experience
  • System repairs
  • Transmissions
  • Fuel systems
  • Exhaust systems
  • Team collaboration
  • Coolant system control
  • Installing equipment
  • Electrical failure repairs
  • Battery services
  • Heavy lifting
  • Replacing filters
  • Engine rebuilds
  • Heating and air conditioning
  • Drivetrain repair
  • Automotive electronics
  • Drivetrain and axle installation
  • Wheel alignments
  • Electrical experience
  • Advanced diagnostics
  • Flexible schedule
  • Physical stamina
  • Estimating work
  • Work Planning and Prioritization
  • Quality assurance
  • Operating air compressors
  • Maintenance scheduling
  • Calibrating systems
  • Managing parts
  • Hazardous waste management
  • Roadside repair
  • Issue resolution
  • Performance tuning
  • Repair quotes
  • Service scheduling
  • Optimizing engine performance
  • Chemical disposal
  • Relaying complex information
  • Hybrid systems
  • Detailing services
  • Relationship building
  • Automotive engineering
  • Upholstery repair
  • Rust removal
  • Oil change services
  • Multitasking and organization
  • Safety protocols and procedures
  • Verbal and written communication

Accomplishments

10+ years Toyota Certified Technician

Timeline

Automotive Technician

Findlay Toyota, Henderson
02.2015 - 11.2025

Automotive Technician

Findlay Honda, Henderson
01.2014 - 07.2015

Service Valet

Buick GMC, Henderson
09.2013 - 01.2014

Service Valet

AutoNation Toyota Scion Las Vegas
05.2012 - 09.2013

High School Diploma - Automotive Engineering

Durango High School

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Andrew Rivera