Andrew Roberson
North Las Vegas,NV
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Customer Service Supervisor
Worldwide Flight Services
04.2024 - Current
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Coached employees through day-to-day work and complex problems.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
Customer Service Agent
Worldwide Flight Services
12.2022 - 04.2024
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Delivered prompt service to prioritize customer needs.
Assistant Manager
Burger King
01.2023 - 04.2023
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
Restaurant General Manager
Burger King
08.2022 - 01.2023
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Carefully interviewed, selected, trained, and supervised staff.
Assistant Manager
Burger King
03.2022 - 08.2022
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
Customer Service Liaison
Amazon.com Fulfillment Center
12.2021 - 07.2022
- Enhanced customer satisfaction by efficiently resolving inquiries and addressing concerns.
- Facilitated smooth transitions between departments when necessary to address complex client needs effectively.
- Coordinated with sales representatives regarding potential leads or opportunities identified during routine interactions with existing customers.
Fulfillment Center Associate
Amazon.com Fulfillment Center
03.2020 - 12.2021
- Adapted quickly to shifting priorities during peak seasons or promotional events, ensuring prompt fulfillment of all orders without compromising on accuracy or quality standards.
- Contributed to quality assurance measures by inspecting products for damage or defects prior to packaging, minimizing customer complaints related to product quality.
- Assisted in training new hires on company procedures, fostering a supportive learning atmosphere that helped improve productivity levels.
- Demonstrated excellent problem-solving skills when addressing customer concerns, contributing to enhanced satisfaction rates.
Restaurant General Manager
Burger King
10.2019 - 03.2020
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Carefully interviewed, selected, trained, and supervised staff.
Shift Leader
Burger King
08.2018 - 10.2019
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
Team Member
Burger King
06.2017 - 08.2018
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Learned all required tasks quickly to maximize performance.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
Education
High School Diploma -
Northwest Career And Technical Academy
Las Vegas, NV06.2017
Skills
- Problem-Solving
- Time Management
- Customer Service
- Team Building and Leadership
- Decision-Making
- Work Prioritization
- MS Office
Timeline
Customer Service Supervisor
Worldwide Flight Services
04.2024 - Current
Assistant Manager
Burger King
01.2023 - 04.2023
Customer Service Agent
Worldwide Flight Services
12.2022 - 04.2024
Restaurant General Manager
Burger King
08.2022 - 01.2023
Assistant Manager
Burger King
03.2022 - 08.2022
Customer Service Liaison
Amazon.com Fulfillment Center
12.2021 - 07.2022
Fulfillment Center Associate
Amazon.com Fulfillment Center
03.2020 - 12.2021
Restaurant General Manager
Burger King
10.2019 - 03.2020
Shift Leader
Burger King
08.2018 - 10.2019
Team Member
Burger King
06.2017 - 08.2018
High School Diploma -
Northwest Career And Technical Academy