ANDREW ROCKEY
Traverse City,MI
Summary
Results-driven professional seeking position as Technical Support Representative. Focused on performance and flexible with specific needs of different assignments. Collaborates professionally with individuals from broad array of backgrounds and cultures.
Overview
15
15
years of professional experience
Work History
Mail Handler
United States Postal Service
Traverse City, MI
01.2017 - 06.2022
- Sorting of out-going mail for distribution while maintaining inbound/outbound flow of mail through transportation to individual Post Offices
- Trainer for past 3 years
- Forklift and power equipment license that held for four years
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Maintained energy and enthusiasm in fast-paced environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Medical Records Specialist
Aspen Pointe Behavioral Health Services
Colorado Springs, CO
01.2015 - 01.2017
- Maintained patient records in compliance with security regulations.
- Processed medical records requests from outside providers according to facility, state and federal law.
- Kept accurate log of requests for medical information and records.
- Accurately pulled patient records for upcoming appointments and procedures, typically within 4 hour period.
- Managed electronic medical records
- Reviewed charts and flagged incomplete or inaccurate information.
- Created new medical records and retrieved existing medical records by gathering appropriate record folders and contents and assigning and recording new record numbers.
Server
The Denver Country Club
Denver, CO
01.2007 - 01.2012
- Position required utilization of customer service skills, relying on knowledge and proper communication to enhance guest experience
- Created children’s program to involve younger generation in amenities Club offered for them
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Answered customers' questions, recommended items and recorded order information.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
Household Manager
Samuel Cummings
Grand Rapids, MI
01.2004 - 01.2007
- Ran day to day operations of running a small estate: cooking, cleaning, gardening, repairing, laundry, minor auto maintenance.
- Performed cleaning and organization duties.
- Coordinated meals for all family members with focus on catering to dietary restrictions.
- Coordinated holiday parties, cocktail parties and small gatherings for household.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Identified needs and coordinated plans for travel and out-of-town functions.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Education
BA - Geography and Environmental Science
University of Colorado
Denver07.2015
Skills
- Distribution Services
- Money Orders
- Customer Experience
- Routine Equipment Maintenance
- Responding to Difficult Customers
- Issue and Complaint Resolution
- Building Customer Trust and Loyalty
- Appointment Booking
- POS Systems and Ordering Platforms
- Customer Data Confidentiality
- Understanding Customer Needs
- Efficient and Detail-Oriented
- Data Entry and Maintenance
- Customer Account Management
Timeline
Mail Handler
United States Postal Service
01.2017 - 06.2022
Medical Records Specialist
Aspen Pointe Behavioral Health Services
01.2015 - 01.2017
Server
The Denver Country Club
01.2007 - 01.2012
Household Manager
Samuel Cummings
01.2004 - 01.2007
BA - Geography and Environmental Science
University of Colorado
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