Andrew Rodriguez
Brooksville,FL
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
3
3
years of professional experience
2019
2019
years of post-secondary education
1
1
Certification
Work History
Member Care Services
GTE Financial
Tampa, FL
03.2025 - 09.2025
- Manage inbound calls and virtual teller sessions
- Resolve inquiries about checking and savings accounts, transactions and balance inquiries
- Refer members to quality loans based on member needs
- Being prepared and timely to assist and support members and team to deliver great experience
- Comply and maintain knowledge of the Bank Secrecy Act, in addition to U.S. Patriot Act, Office of Foreign Assests & Control, Anti-Money Laundering, Right to Financial Privacy Act, and Bank Bribery Act
Assistant Manager
Amscot Financial Services
Tampa, Florida
06.2022 - 02.2025
- Assisted in managing daily operations and workflow of financial services team.
- Supported staff training and development to enhance customer service skills.
- Monitored compliance with company policies and regulatory requirements consistently.
- Created reports on sales trends, inventory levels, and financial data.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Education
Central High School
Spring Hill, FLSkills
- Customer relationship management
- Compliance monitoring
- Financial reporting
- Transaction processing
- Effective communication
- Flexible and adaptable
- Organization and time management
Certification
- Notary Public
Timeline
Member Care Services
GTE Financial
03.2025 - 09.2025
Assistant Manager
Amscot Financial Services
06.2022 - 02.2025
Central High School