Andrew Rodriguez Garcia

Mister Car Wash

02.2023 - Current

Ran reports detailing daily guest numbers, accounting expenses, and income and room service usage.
Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Provided personalized assistance to guests during their stay, enhancing overall satisfaction.
Maintained a clean and welcoming lobby area, setting the tone for a positive guest experience upon arrival.
Implemented strategies to achieve high customer survey scores consistently through excellent service delivery.
Processed financial transactions accurately while maintaining strict confidentiality of sensitive information.
Delivered exceptional service through effective communication and active listening to guests'' needs.
Enhanced guest satisfaction by promptly addressing inquiries and resolving issues.
Trained new team members in guest service procedures, contributing to a consistent brand experience.
Responded quickly to emergency situations, prioritizing guest safety and comfort above all else.
Built strong relationships with guests, fostering loyalty and repeat business.
Handled customer complaints to satisfy and retain guests.
Created welcoming and comfortable environment for guests.
Greeted guests upon arrival by providing warm welcome.
Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.

Summary