Summary
Overview
Work History
Education
Skills
Timeline
Generic

Andrew Romero

Phoenix

Summary

10+ years of HR experience in Employee/Labor Relations and Talent Acquisition in a variety of industries. A professional with experience building and managing relationships across diverse business clients, successfully solving complex employee and leadership behavior and performance challenges. Providing consultation to managers on workplace conflicts; helping them strengthen their people leadership skills working to ensure robust and equitable outcomes. Strong people skills including emotional intelligence; thoughtful, thorough, and empathetic. Takes ownership of and drives clients and stakeholders towards an appropriate resolution of issues. Exceptional communication in demanding situations. Ability to flex intervention style based on the needs of the situation and succinctly present balanced feedback and influence stakeholders at all levels driving successful execution of resolution while observing highest degree of confidentiality.

Overview

11
11
years of professional experience

Work History

Sr. Employee Relations Advisor

Early Warning Services - Zelle
Scottsdale
11.2023 - Current
  • Acting as a team of one overseeing all of Employee Relations.
  • Provide employee relations support and guidance to multiple business units.
  • In charge of handling a variety of HR investigations that may come through various sources jointly with HR Business Partners, Ethics, and Legal.
  • Provide consultation to managers on workplace conflicts; helping them strengthen their people leadership skills working to ensure robust and equitable outcomes.
  • Process Unemployment Claims.
  • Help leaders identify gaps with employees who are trending towards being offtrack.
  • Flexibility and willingness to deal with competing priorities and assist others as needed in a team environment.
  • Developed Return to Work Plan for launching in 4th quarter.
  • Worked closely with Absence Management & Legal to manage ADA/FMLA/STD/LTD cases.

Travel Consultant

Quality Travel Solutions
10.2018 - Current
  • Meets with clients to determine travel needs, budgets and preferences.
  • Sells and coordinates transportation, accommodations, insurance, tours and activities.
  • Advises clients regarding destinations, cultures, customs, weather and activities.
  • Collects payments, books travel arrangements and pays applicable fees.
  • Handles travel issues, conflicts, complaints, cancellations and refunds.
  • Builds and maintains relationships with travel and tour vendors.
  • Attends travel seminars and conferences.
  • Conducts research on destinations and industry trends.
  • Maintains accurate records of bookings, payments, transactions, phone calls and meetings.
  • Contributes to agency efforts by accomplishing related tasks as needed.
  • Certified Travel Agent

Labor Relations Consultant

Arizona Public Service
Phoenix
11.2023 - Current
  • Provide CBA interpretation and support to leaders.
  • Cofacilitated 2nd & 3rd Step Grievance Hearings.
  • Cofacilitated CBA training for leaders.
  • Created a Teams Channel Site for Union Employee Leaders – Ask Labor – to help create a sage and anonymous format to ask questions.
  • Created a Labor Relations Desk Guide in OneNote.
  • Strong critical thinking skills.

Employee Relations Consultant

Arizona Public Service
Phoenix
11.2014 - 02.2023
  • Provide employee relations support and guidance to multiple business units.
  • Support non-exempt and exempt employees, including union employees and management employees.
  • In charge of handling a variety of HR investigations that may come through various sources jointly with HR Business Partners, Ethics, and Legal.
  • Develops and maintains a collaborative, positive, value added, consultative relationship with business leaders and HR Business Partners across the organization and help identify and resolve complex employee performance and behavioral issues.
  • Cofacilitate ADA Committee Meetings partnering with Legal, Absence Management, and Health Services to ensure consistency with FMLA/STD/Accommodations/Temporary Restrictions.
  • Cofacilitate Biannual Performance Review Process.
  • Provide consultation to managers on workplace conflicts; helping them strengthen their people leadership skills working to ensure robust and equitable outcomes.
  • Listen to and acknowledging employee sentiment; educating on alternative points of view; reinforcing firm policies, programs, and stance on issues.
  • Help leaders identify gaps with employees who are trending towards being offtrack.
  • Led training and refreshers for new leaders with ER/LR 101 topics (FMLA/EAP/STD/LTD/Coaching).
  • Implemented a new Performance Improvement Plan (PIP) process.
  • Strong critical thinking skills.
  • Flexibility and willingness to deal with competing priorities and assist others as needed in a team environment.
  • Supported our COVID Contact Tracing process in 2020-2022.
  • Trusted advisor by acting on issues quickly and eliminating unnecessary bureaucracy.
  • Providing thoughtful and empathetic support to employees.
  • Actively listening and asking probing questions to accurately diagnose the issue(s).
  • Easily identifies issues and anticipates downstream consequences; examines root cause and provides recommendations to mitigate repeat issues, as well as balance employee experience and risk.

Education

Certified Travel Agent (CTA) -

The Travel Institute
Framingham, MA
10-2024

Master of Arts (M.A.) - Industrial & Organizational Psychology

Grand Canyon University
Phoenix, AZ
10.2016

Bachelor of Arts (B.A.) - Human Resources Management

Western International University
Phoenix, AZ
05.2013

Skills

  • Talent Management
  • Leadership Development & Coaching
  • Absence Management
  • ADA/FMLA/STD/LTD
  • Performance Management
  • Investigations (Title VII)
  • Excellent Listening Skills
  • Customer Service
  • Process Improvement
  • Ethics Point
  • Interpersonal Savvy
  • PeopleSoft
  • Union Grievance Hearings
  • Union Negotiations
  • Positive Employee Relations Campaign
  • Employment & Labor Laws
  • Labor Relations Support
  • Travel research
  • Travel arrangements
  • Hotel accommodations
  • Travel insurance
  • Marketing and promotion
  • Accommodations booking
  • Overseas tours
  • Relationship management
  • Flight arrangement
  • Global travel experience
  • Tour guiding experience
  • Leisure travel
  • Credit card payments
  • Travel package planning

Timeline

Labor Relations Consultant

Arizona Public Service
11.2023 - Current

Sr. Employee Relations Advisor

Early Warning Services - Zelle
11.2023 - Current

Travel Consultant

Quality Travel Solutions
10.2018 - Current

Employee Relations Consultant

Arizona Public Service
11.2014 - 02.2023

Certified Travel Agent (CTA) -

The Travel Institute

Master of Arts (M.A.) - Industrial & Organizational Psychology

Grand Canyon University

Bachelor of Arts (B.A.) - Human Resources Management

Western International University

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